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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(196 reviews)

Business Details

811 W State St, Alliance, OH
44601, United States
(330) 823-8003
https://www.enterprise.com/en/car-rental/locations/us/oh/alliance-3954.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Alliance, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Alliance location today.

Location

Enterprise Rent-A-Car
811 W State St, Alliance, OH
44601, United States

Hours

Reviews

4.3
196 reviews
5 stars
145
4 stars
16
3 stars
6
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Kyle and Anthony, for their helpfulness and professionalism, while some reported negative experiences with rudeness and lack of support.

Vehicle Quality

Feedback varied on vehicle conditions; while some rentals were reported as clean and reliable, others noted issues such as unclean cars and mechanical problems.

Reservation Issues

Several customers experienced problems with their reservations, including receiving different vehicles than booked and unexpected fees, leading to frustration.

Overall Experience

Overall, many customers expressed satisfaction with the service and would recommend the location, despite some negative experiences.
  • NA
    Nancy Archer
    Feb 21, 2026
    5.0
    It was a very good experience! Great customer service and very professional.
  • BB
    Brittney Baltzly
    Jan 9, 2026
    5.0
    I’ve used the Alliance Enterprise to rent a car on three separate occasions and can’t say enough good things about my experiences. The cars have always been new, clean, and reliable and the customer service is top notch. Kyle is amazing! He goes above and beyond to make the process quick & easy so you’re in an out in less than 15 min. Highly, highly recommend!
  • DK
    Dennis Kramer
    Dec 31, 2025
    5.0
    Very pleasurable experience. Anthony and Kyle were great to deal with
  • SB
    Susan Broyles
    Dec 30, 2025
    5.0
    Kyle at the Alliance, Ohio Enterprise made everything right with us and was awesome to deal with. If anyone is looking to rent a vehicle I recommend using Enterprise and asking for Kyle. Awesome guy to do business with.
  • CL
    Craig Leopold
    Dec 28, 2025
    1.0
    My wife and I reserved an AWD rental with you on 12/26, when we came to pick up you gave our reserved vehicle to a woman being a karen and stuck us with a Honda Accord which we came to find out had no washer fluid and broken wiper blades IN THE MIDDLE OF WINTER. If we don't see a full reimbursement I will take my documentation and escalate this as high as I need to so you don't endanger the lives of another family. Your incompetence will kill someone.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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