Enterprise Rent-A-Car

4.3
527 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Akron, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Akron location today.

Location

Enterprise Rent-A-Car
271 W Market St, Akron, OH
44303, United States

Hours

Reviews

4.3
527 reviews
5 stars
383
4 stars
46
3 stars
29
2 stars
13
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Dan and Hope for their exceptional service.

Vehicle Quality

Feedback indicated mixed experiences with vehicle cleanliness and condition, with some customers receiving well-maintained cars while others reported issues such as dirty interiors and mechanical problems.

Reservation Issues

Several reviews highlighted problems with vehicle availability, including instances where customers arrived to find their reserved cars were not available.

Communication Problems

Customers expressed frustration with long wait times on the phone and difficulty reaching the location for assistance.

Overall Experience

While many customers had positive experiences, there were notable complaints regarding service inconsistencies and vehicle quality, leading to a mixed overall impression.
  • DE
    Dotti Elmore
    Dec 23, 2025
    5.0
    Their customer service was superior. Quality vehicle. Friendly, extremely helpful. If I'd ever need another rental I will call Enterprise.
  • UM
    umesh Malla
    Dec 15, 2025
    5.0
    Great experience with Enterprise! The customer service was awesome—friendly, professional, and very understanding. There was a small dent on the car, but the staff handled it kindly and let it slide without any hassle. Really appreciate how smooth and stress-free they made the whole process. Highly recommend!
  • BH
    Brent Huxtable
    Dec 13, 2025
    5.0
    Quick service, great vehicle, will definitely go back.
  • MP
    ms peoples
    Dec 3, 2025
    1.0
    Everytime I speak to someone on the phone they are rude! Every time. I refuse to go to this location. I guess that’s how they treat all black people that spend money at this location.
  • JJ
    Johnboy
    Nov 28, 2025
    1.0
    Guys in the garage are rude and doesn't want to do his job and move cars and argues and wants to fight customers. totally unprofessional and the girl he works with just sat there and watched.he definitely needs anger management to come at people that fast over nothing.plus he was making comments out loud in the garage.he just got mad because he was confronted over his attitude and mouth

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Akron, OH?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs and preferences.

Where is the Enterprise Rent-A-Car located in Akron?

The Enterprise Rent-A-Car location in Akron is at 271 W Market St, Akron, OH 44303.