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Scruggs Automotive Repair

4.8
(711 reviews)

Business Details

6908 Transit Road, Williamsville, NY
14221, United States
(716) 565-5625
https://scruggsauto.com/williamsville/

About

Auto Repair ShopBrake ShopAuto Air Conditioning ServiceOil Change Service StationCar Inspection Station
Scruggs Auto was founded by Richard Scruggs in 1981 in Tonawanda, NY. They have spent the last 20 plus years being a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Williamsville and the surrounding areas.

Location

Scruggs Automotive Repair
6908 Transit Road, Williamsville, NY
14221, United States

Hours

Reviews

4.8
711 reviews
5 stars
639
4 stars
32
3 stars
8
2 stars
5
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, professional, and communicative staff, highlighting their willingness to explain repairs and provide updates.

Honesty and Transparency

Many reviews noted the shop's honest assessments and lack of pressure to perform unnecessary repairs, fostering trust among customers.

Efficiency

Several customers appreciated the quick service and timely completion of repairs, often without the need for appointments.

Mixed Experiences

While many reviews were positive, there were a few mentions of dissatisfaction regarding follow-up communication and specific repair recommendations.
  • KM
    Keisha Miller
    Feb 13, 2026
    5.0
    We found Scruggs when we first moved here and needed an emissions test. I was so impressed by the way they treated us, they were so kind and fair. Through all the other oil changes and repairs we have had there, they have been extremely honest about what we needed to get done (and what we could put off for a bit), fair in price, excellent at communicating with us and easy to talk to. Car repairs are so stressful and to have a repair shop nearby that we trust alleviates so much of that stress.
  • TH
    Tim Haak
    Feb 3, 2026
    2.0
    Tried to edit previous review, but no luck. I stopped going here years ago after I was waiting for my car and heard the workers talking about how they always talk people into things that they don't need to boost sales. Tried to contact both the manager and owner... They weren't interested I guess, as they didn't get back to me.
  • MB
    Maria Brown
    Jan 30, 2026
    5.0
    I was stuck on the road at 7:45 am with bad tires in terrible road conditions and Patrick got me right in and back on the road in about 1 hour. Incredible service and nice waiting area. Unbelievable and I am so thankful for Scruggs!
  • LR
    Lynn Ramsey
    Jan 29, 2026
    5.0
    Brought vehicle in for inspection. Kind. Good communicator. Made recommendation with zero pressure. All printed out.
  • RE
    Ryan Erwin
    Jan 26, 2026
    5.0
    The professionals at Scruggs are fantastic. Great attention to detail, estimates for all aspects of the work needed, prioritization of repairs so you know what's critical vs what can wait and excellent customer service. Highly recommend for service of all vehicle types.

Frequently Asked Questions About Scruggs Automotive Repair

Where is Scruggs Automotive Repair located?

Scruggs Automotive Repair is located at 6908 Transit Road, Williamsville, NY 14221, USA.

What are the business hours for Scruggs Automotive Repair?

The shop is open Monday through Friday from 7:00 AM to 6:00 PM, and on Saturday and Sunday from 8:00 AM to 4:00 PM.

Brand Certified Facts from Scruggs Automotive Repair

This information is certified by Scruggs Automotive Repair and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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