Business Details
About
Car Rental AgencyVan Rental
Need a rental car in White Plains, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Westchester Avenue location today.
Location
Hours
Reviews
3.8
170 reviews
5 stars
101
4 stars
19
3 stars
9
2 stars
3
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some praised staff for being friendly and helpful, others reported unprofessional behavior and poor communication.
Vehicle Availability
Many customers experienced issues with vehicle availability, including reservations not being honored and a lack of suitable cars on the lot.
Cleanliness and Maintenance
Several reviews mentioned that vehicles were not clean or well-maintained, with reports of dirty interiors and poor vehicle conditions.
Billing Issues
Customers reported problems with billing, including double charges and confusion over insurance fees, leading to dissatisfaction.
Overall Experience
While some customers had positive experiences and recommended the location, a significant number expressed frustration and disappointment, suggesting inconsistency in service quality.
- DGDamon Della GrecaOct 25, 20251.0I reserved a mid-SUV. When I got there, they didn't have any. They were counting on a car coming back in. Be sure to call before you go to pick up a car that may not be there. With the technology we have, it's troubling that a big car rental company can't manage inventory more effectively.
- CWchizuru webbOct 25, 20251.0I’ve never felt compelled to write a review like this before, but my experience at the Enterprise location on Westchester Ave in White Plains was truly unacceptable. What should have been a straightforward rental turned into a two-day ordeal filled with frustration, disrespect, and a complete lack of professionalism. Despite having everything arranged through our insurance and even having our insurance representative speak directly with them over the phone, the staff—particularly manager named Edward (Eddie)—handled the entire situation poorly. Instead of helping or communicating clearly, Eddie was combative, raised his voice multiple times, and even spoke rudely to our insurance representative. After calmly asking that they lower their tone and handle the matter respectfully, we were told to leave the office. This was after we had already waited for hours—with our children, including an infant—in the car, trying to get a simple resolution. Two full days later, they still could not figure anything out, forcing us to take our business elsewhere. Our insurance agent ultimately transferred our reservation to another Enterprise location—and we walked out of that office with a car in less than 10 minutes. That alone speaks volumes about where the real issue was. The unprofessional and dismissive behavior at this White Plains branch was beyond disappointing and does not reflect the level of service one would expect from a company like Enterprise. I hope upper management reviews this location’s practices and staff conduct closely because no customer should ever be treated this way. Do not bring your business to this location.
- JRJohnny RosalinoOct 14, 20255.0Fast and reliable service. They gave us a good car and good service.
- JMJudy MSep 6, 20255.0Great experience at the White Plains NY Enterprise. Very friendly and could not have been nicer. Great guys great experience. Every person should be as caring and interested in their job as these guys.
- NHNoam HalpertSep 3, 20254.0Poor customer support and billing department. The car rental was fine but I am being double charged for it and am not able to get resolution so far. update: it took a few days but this was resolved
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in White Plains, NY?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and more to suit your rental needs.
What are the operating hours for Enterprise Rent-A-Car on weekdays?
Enterprise is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on Sundays in White Plains?
No, Enterprise Rent-A-Car is closed on Sundays.
Where is the Enterprise Rent-A-Car location in White Plains?
The Enterprise Rent-A-Car location is at 44 Westchester Ave, White Plains, NY 10601.
What payment methods does Enterprise Rent-A-Car accept?
Enterprise accepts American Express, Check, Discover, MasterCard, and Visa payments.
Does Enterprise Rent-A-Car offer airport pick-up services?
Yes, Enterprise provides airport pick-up as part of their services.
How can I make a reservation at Enterprise Rent-A-Car in White Plains?
You can reserve your rental car online at Enterprise's website or visit http://enterprise.com/reserve.
Are there dining options near Enterprise Rent-A-Car at 44 Westchester Ave?
Yes, nearby dining options include White Plains Coach Diner and P.F. Chang's China Bistro, great for a meal before or after your rental visit.
Where can I find pet grooming services near Enterprise Rent-A-Car in White Plains?
Doggies City Of White Plains is nearby and offers pet grooming and pet services close to Enterprise Rent-A-Car.
What shopping options are available near Enterprise Rent-A-Car in White Plains?
Nearby shopping includes Westchester Mall-east, Hollister Co., and Urban Outfitters, ideal for shoppers visiting the area.