Gerber Collision & Glass

4.5
152 reviews

About

Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Location

Gerber Collision & Glass
2111 Empire Blvd, Webster, NY
14580, United States

Hours

Reviews

4.5
152 reviews
5 stars
115
4 stars
20
3 stars
2
2 stars
1
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive staff, highlighting their communication and willingness to keep customers updated throughout the repair process.

Quality of Work

While several reviews commended the quality of repairs, there were notable complaints about poor workmanship and unresolved issues after repairs.

Timeliness

Customers appreciated the quick turnaround for repairs, with many receiving their vehicles back sooner than expected.

Mixed Experiences

Feedback varied significantly, with some customers having excellent experiences while others reported significant frustrations and dissatisfaction with the service.

Management Response

Some customers noted positive interactions with management, particularly in addressing complaints and ensuring customer satisfaction.
  • AM
    Alec Mohney
    Jul 28, 2025
    1.0
    Save yourself some frustration and do not take your car here. I took my car here (state farm reccomendation) to have both passenger doors replaced after a collision. When I got my car back from them I noticed several glaring issues: My sunglasses holder had been broken and reattatched with hot glue (I am 100% serious, picture attatched). Even though this is located nowhere near my doors that were being replaced, the general manager of the store apologized and said to me that they "had to break it off to fix the door". There was also spraypaint residue all over the front interior of the vehicle, even staining several areas. On top of this there was a large indentation on the leather interior of my passenger door which would not come out. I had to take my car back at least 3 times after the initial operation to have them replace the sunglasses holder, deep clean my interior and attempt to fix the indentation. While most of the staff were friendly, I did not appreciate the general manager bullshitting me about the sunglasses holder nor the rushed half-assed job of the mechanics who operated on my vehicle. I had this done over the winter and was not initially going to leave a negative review but I cannot stop thinking about how frustratingly awful of an experience I had here and felt the 4.5 stars on google was a terrible representation of Gerber Collision in Webster. Do not do business here.
  • KR
    Kyle Romach
    May 28, 2020
    5.0
    These guys were great! Friendly and timely. I had my bumper reinstalled in no time. Good guys!
  • MH
    Michael Hess
    Dec 27, 2018
    5.0
    Professional

Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass offer?

Gerber Collision & Glass provides auto body repair, collision repair, windshield replacement, dent removal, paintless dent repair, and auto glass services.

Does Gerber Collision & Glass provide a warranty for their repairs?

Yes, all workmanship is backed by a Lifetime Guarantee for as long as you own your vehicle.