Gerber Collision & Glass

Reviews

• AM

  Alec Mohney

  Jul 28, 2025
  1.0
  Save yourself some frustration and do not take your car here. I took my car here (state farm reccomendation) to have both passenger doors replaced after a collision. When I got my car back from them I noticed several glaring issues: My sunglasses holder had been broken and reattatched with hot glue (I am 100% serious, picture attatched). Even though this is located nowhere near my doors that were being replaced, the general manager of the store apologized and said to me that they "had to break it off to fix the door". There was also spraypaint residue all over the front interior of the vehicle, even staining several areas. On top of this there was a large indentation on the leather interior of my passenger door which would not come out. I had to take my car back at least 3 times after the initial operation to have them replace the sunglasses holder, deep clean my interior and attempt to fix the indentation. While most of the staff were friendly, I did not appreciate the general manager bullshitting me about the sunglasses holder nor the rushed half-assed job of the mechanics who operated on my vehicle. I had this done over the winter and was not initially going to leave a negative review but I cannot stop thinking about how frustratingly awful of an experience I had here and felt the 4.5 stars on google was a terrible representation of Gerber Collision in Webster. Do not do business here.
• RD

  Rick Daloia

  Jul 2, 2025
  5.0
  I had my Nissan rogue towed in from Seneca Falls after a deer hit me dropped it off at Gerber collision at night then on Monday after contacting Geico they had an adjuster come in right away. They also hooked me up with a rental car grabber collision ordered parts and even gave me a new back hatch cover in my back of my car Did a great job a week and a half later Looks brand new Great customer service and contacted me every step of the way. Bob handled my work. I give them a 10 for timing and work ethics ya
• PS

  Paula Scalzo

  Jun 25, 2025
  5.0
  Someone hit my car and this was State Farms pick for me to get it repaired. They did a great job on the repairs. Their customer service was stellar. Communication with spot on they texted every couple days and called me when they needed to. All in all it was a great experience and my car looks amazing!
• RB

  Rosanne Baker

  Dec 3, 2023
  5.0
  Fixed my Honda CRV correctly, as Gerber on Monroe avenue was very sloppy in workman ship. Mike and his crew ordered the correct parts for my car, cleaned up the mess that Gerber Monroe Avenue did. Mike and his crew were very friendly and Mike showed me everything that was done to my car, clean and ready to drive. would RECOMMEND them to anyone in my family for collision repair.
• TM

  Tara McClusky

  Mar 30, 2022
  5.0
  To be honest I had a horrible experience with Gerber in early 2022. The owner, Mike, reached out and really listened to my concerns. I didn't have to express my dissatisfaction more than once. He was really professional and apologized. Took it as an opportunity for his company to grow. They fixed everything above and beyond my approval! And the customer care was great! Plan on using their business in the future, even with a 50 min drive!

Frequently Asked Questions About Gerber Collision & Glass