Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal ServiceGerber Collision & Glass
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Location
Hours
Reviews
4.5
152 reviews
5 stars
115
4 stars
20
3 stars2
2 stars1
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive staff, highlighting their communication and willingness to keep customers updated throughout the repair process.
Quality of Work
While several reviews commended the quality of repairs, there were notable complaints about poor workmanship and unresolved issues after repairs.
Timeliness
Customers appreciated the quick turnaround for repairs, with many receiving their vehicles back sooner than expected.
Mixed Experiences
Feedback varied significantly, with some customers having excellent experiences while others reported significant frustrations and dissatisfaction with the service.
Management Response
Some customers noted positive interactions with management, particularly in addressing complaints and ensuring customer satisfaction.
- AMAlec MohneyJul 28, 20251.0Save yourself some frustration and do not take your car here. I took my car here (state farm reccomendation) to have both passenger doors replaced after a collision. When I got my car back from them I noticed several glaring issues: My sunglasses holder had been broken and reattatched with hot glue (I am 100% serious, picture attatched). Even though this is located nowhere near my doors that were being replaced, the general manager of the store apologized and said to me that they "had to break it off to fix the door". There was also spraypaint residue all over the front interior of the vehicle, even staining several areas. On top of this there was a large indentation on the leather interior of my passenger door which would not come out. I had to take my car back at least 3 times after the initial operation to have them replace the sunglasses holder, deep clean my interior and attempt to fix the indentation. While most of the staff were friendly, I did not appreciate the general manager bullshitting me about the sunglasses holder nor the rushed half-assed job of the mechanics who operated on my vehicle. I had this done over the winter and was not initially going to leave a negative review but I cannot stop thinking about how frustratingly awful of an experience I had here and felt the 4.5 stars on google was a terrible representation of Gerber Collision in Webster. Do not do business here.
- KRKyle RomachMay 28, 20205.0These guys were great! Friendly and timely. I had my bumper reinstalled in no time. Good guys!
- MHMichael HessDec 27, 20185.0Professional
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass offer?
Gerber Collision & Glass provides auto body repair, collision repair, windshield replacement, dent removal, paintless dent repair, and auto glass services.
Does Gerber Collision & Glass provide a warranty for their repairs?
Yes, all workmanship is backed by a Lifetime Guarantee for as long as you own your vehicle.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 2111 Empire Blvd, Webster, NY 14580, USA.
What are the operating hours of Gerber Collision & Glass?
Gerber Collision & Glass is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
How can I contact Gerber Collision & Glass?
You can reach them by phone at +1 585-340-1870 or via email at info@gerbercollision.com.
What payment methods are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, Mastercard, and Visa.
What nearby car rental agencies can I use when visiting Gerber Collision & Glass?
Hertz is a nearby car rental agency close to Gerber Collision & Glass, useful if you need a rental vehicle during your repair.
Are there other automotive repair shops near Gerber Collision & Glass?
Yes, Nu Look Collision and Tire World are nearby automotive repair shops you might consider.
What local amenities can I visit near Gerber Collision & Glass while my vehicle is being repaired?
You can visit nearby places such as Dunkin’ for coffee and snacks, Larijames Salon Spa for beauty services, or Thrive 585 gym for fitness activities.
Where can I find more information about Gerber Collision & Glass online?
You can visit their website at https://www.gerbercollision.com/locations/webster-ny or follow them on Facebook at https://www.facebook.com/GerberCollision/.