Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
829-835 Arsenal Street, Watertown, NY
13601, United States
Hours
Reviews
4.3
432 reviews
5 stars
336
4 stars
20
3 stars
8
2 stars
7
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting the manager's professionalism and willingness to accommodate needs.
Service Quality
There are mixed reviews regarding the quality of service, with some customers expressing satisfaction with quick and thorough work, while others reported issues with incomplete or incorrect services.
Pricing Concerns
Several customers felt that prices were excessively high, with some citing significant markups on parts and services compared to competitors.
Appointment Issues
Multiple reviews mentioned problems with appointment scheduling, including lost appointments and long wait times despite having scheduled visits.
Trustworthiness
Some customers expressed distrust in the shop's recommendations, alleging attempts to upsell unnecessary services or repairs.
- EMErin MadillOct 31, 20251.0Didn’t honor my Groupon. Performed oil filter change that was requested Charged $128 for a simple oil change
- JFJoshua FarrowOct 27, 20255.0I was able to book a same-day appointment for a NYS inspection here on a Saturday. They had a lot of bays, and 2 labeled for inspection. So the vehicle inspection only took around 20 mins from giving them my keys to them driving my car out. Staff was friendly and knowledgeable.
- DRDon RoyOct 13, 20254.0It was a long waiting period. However I arrived for my appointment ten minutes late, and I figure that I deserved to have to wait for such a long time. It appeared to be a very thorough process and I’m totally satisfied with the results.
- JHJames h.Oct 9, 20255.0Outstanding service. Took my vehicle in with an exhaust leak and they had it in and out within 24hrs. Excellent customer service and kept me updated the whole time. Don’t waste your time anywhere else, these guys mean business. 🇺🇸
- RDRussell DanlerSep 27, 20251.0I would leave negative stars if I could. I had a Groupon for a full synthetic oil change and tire rotation, so all I should have paid at the end was shop/disposal fees. I brought a 5qt jug of full syn oil (mine takes more than 5 included in deal) and a filter (non-standard, not included). I watched the tech use my whole oil jug and then top off the vehicle with their bulk oil. He broke 2 lugs while performing the tire rotation. They attempted to charge me for the parts, and one hour labor ($168 labor) to fix something they broke. It did not take an hour to fix it, but that is the time listed in service manual. In all, they attempted to charge me $266 when I should be just paying shop/disposal fees. I asked for my 3.5 qts that should be remaining in my oil jug, and watched the tech retrieve my empty jug and proceed to fill it to 3.5 qt with their bulk syn oil.
Frequently Asked Questions About Monro Auto Service and Tire Centers
What services does Monro Auto Service and Tire Centers offer?
Monro Auto Service and Tire Centers provides dealer-quality vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and specializes in tire changes with top brands.
What are the business hours of Monro Auto Service and Tire Centers?
The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Where is Monro Auto Service and Tire Centers located?
It is located at 829-835 Arsenal Street, Watertown, NY 13601, USA.
Which tire brands does Monro Auto Service and Tire Centers specialize in?
They specialize in tire changes using top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
How can I contact Monro Auto Service and Tire Centers?
You can reach them by phone at +1 315-786-1824.
Can you recommend nearby places to eat around Monro Auto Service and Tire Centers?
Nearby dining options include Camino Real Mexican, Hacienda Mexican Restaurant, Pizza Hut, Wendy's, and Taco Bell, perfect for grabbing a meal before or after your service.
Are there nearby automotive repair shops near Monro Auto Service and Tire Centers?
Yes, Midas and Midas Auto Service are also nearby automotive repair and tire service centers if you're comparing services or need additional options.
What financial services are available near Monro Auto Service and Tire Centers?
AmeriCU Credit Union is nearby, offering credit union services and installment loans which may be helpful for financing vehicle repairs.
Are there any pharmacies close to Monro Auto Service and Tire Centers?
Walgreens is a nearby pharmacy and convenience store, useful for picking up any medicines or supplies after visiting the service center.
What kind of roadside assistance does Monro Auto Service and Tire Centers provide?
They offer comprehensive roadside assistance including towing services to help drivers in emergencies.