Monro Auto Service and Tire Centers

4.3
432 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
829-835 Arsenal Street, Watertown, NY
13601, United States

Hours

Reviews

4.3
432 reviews
5 stars
336
4 stars
20
3 stars
8
2 stars
7
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting the manager's professionalism and willingness to accommodate needs.

Service Quality

There are mixed reviews regarding the quality of service, with some customers expressing satisfaction with quick and thorough work, while others reported issues with incomplete or incorrect services.

Pricing Concerns

Several customers felt that prices were excessively high, with some citing significant markups on parts and services compared to competitors.

Appointment Issues

Multiple reviews mentioned problems with appointment scheduling, including lost appointments and long wait times despite having scheduled visits.

Trustworthiness

Some customers expressed distrust in the shop's recommendations, alleging attempts to upsell unnecessary services or repairs.
  • EM
    Erin Madill
    Oct 31, 2025
    1.0
    Didn’t honor my Groupon. Performed oil filter change that was requested Charged $128 for a simple oil change
  • JF
    Joshua Farrow
    Oct 27, 2025
    5.0
    I was able to book a same-day appointment for a NYS inspection here on a Saturday. They had a lot of bays, and 2 labeled for inspection. So the vehicle inspection only took around 20 mins from giving them my keys to them driving my car out. Staff was friendly and knowledgeable.
  • DR
    Don Roy
    Oct 13, 2025
    4.0
    It was a long waiting period. However I arrived for my appointment ten minutes late, and I figure that I deserved to have to wait for such a long time. It appeared to be a very thorough process and I’m totally satisfied with the results.
  • JH
    James h.
    Oct 9, 2025
    5.0
    Outstanding service. Took my vehicle in with an exhaust leak and they had it in and out within 24hrs. Excellent customer service and kept me updated the whole time. Don’t waste your time anywhere else, these guys mean business. 🇺🇸
  • RD
    Russell Danler
    Sep 27, 2025
    1.0
    I would leave negative stars if I could. I had a Groupon for a full synthetic oil change and tire rotation, so all I should have paid at the end was shop/disposal fees. I brought a 5qt jug of full syn oil (mine takes more than 5 included in deal) and a filter (non-standard, not included). I watched the tech use my whole oil jug and then top off the vehicle with their bulk oil. He broke 2 lugs while performing the tire rotation. They attempted to charge me for the parts, and one hour labor ($168 labor) to fix something they broke. It did not take an hour to fix it, but that is the time listed in service manual. In all, they attempted to charge me $266 when I should be just paying shop/disposal fees. I asked for my 3.5 qts that should be remaining in my oil jug, and watched the tech retrieve my empty jug and proceed to fill it to 3.5 qt with their bulk syn oil.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides dealer-quality vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and specializes in tire changes with top brands.

What are the business hours of Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.