Enterprise Rent-A-Car

4.1
511 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

18943 US Route 11, Watertown, NY
13601, United States
(315) 782-0100
https://www.enterprise.com/en/car-rental-locations/us/ny/watertown-international-airport-29y8.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Renting a car at Watertown International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Watertown International Airport today.

Location

Enterprise Rent-A-Car
18943 US Route 11, Watertown, NY
13601, United States

Hours

Reviews

4.1
511 reviews
5 stars
326
4 stars
64
3 stars
26
2 stars
21
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Sabrina and Tony for their exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including overbooking and last-minute cancellations, leading to frustration among customers.

Vehicle Availability

Customers expressed dissatisfaction with the availability of vehicles, often finding that cars were not ready or that they were given different vehicles than requested.

Overall Experience

While many customers reported positive experiences, there were notable complaints regarding communication and service consistency, indicating a mixed overall performance.
  • MT
    Mary Trahan
    Jan 4, 2026
    5.0
    All of the personnel that I interacted with were very helpful. Any changes I needed were dealt with promptly.
  • KC
    Kevin Clark
    Dec 30, 2025
    5.0
    First class customer care! I will never rent from anyone but Enterprise! A big THANK YOU to the employees at the Watertown, NY store!
  • JF
    Jesus Flores
    Dec 27, 2025
    3.0
    Honestly it's mediocre, if your a military member they require to see your LES statement. They have a no overnight parking sign because of snow removal so if you can't find a uber late at night your screwed.
  • JP
    Jarrid Pearson
    Dec 16, 2025
    5.0
    Great team here. Got me the car I needed, billing through insurance was a breeze, easy in and out. Love the team here.
  • BG
    Brett Goodman
    Dec 8, 2025
    1.0
    There’s zero point to making a reservation because they overbook and call you 25 minutes before you’re supposed to pick up to tell you there’s no car. Then they’ll tell you maybe they’ll have one 6-7 hours later. Hertz isn’t any better but I wouldn’t recommend this place to anyone.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car at Watertown International Airport?

You can choose from a wide selection of vehicles including compact cars, passenger vans, family SUVs, and luxury cars.

What are the opening hours of Enterprise Rent-A-Car at Watertown International Airport?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and Sundays from 10:00 AM to 12:00 PM.