Monro Auto Service and Tire Centers

Reviews

• JM

  John Meyer

  6 days ago
  4.0
  Technician did a great job I think you should pay them more per hr they know there job and work very hard
• HH

  Harry

  6 days ago
  3.0
  There was a manager there that used to work at Mavis (older white gentleman with white hair and mustache) and he was the reason I stopped going to Mavis (padding the bill) him and I got into it at Monroe and he over inflated my tires to 50psi. But it seems like the store is severely understaffed. The staff there are really trying. Waited a little longer than I expected but didn’t mind too much.
• RT

  Robert Tretola

  Nov 6, 2025
  1.0
  This review is the Monroe Mufflers Shop off of route 9 in Wappingers Falls. This review is to warn others about their mechanics they hire and the lack of respect they have for customers properly. Do not bring your car to Monroe if you have expensive rims. Stay far away from Monroe muffler. I will never give them a dime of my business ever again. Most of all their mechanic are uneducated and probably don’t even have degrees or certificates to be a mechanic. I needed new tires replaced on my Mercedes that has aftermarket alloy rims. I got my car back today and saw 2 inch deep grooves and scratches all over the 2 rims they replaced tires on. The 2 inch deep holes I have on my rims now, are exactly where the tool clamps onto the tire from the tire removal machine. Most mechanics are smart enough to put padding between the metal arms and the alloy or chrome rims to avoid scratches or dents in the rim, but not the untrained mechanics at this Monroe Muffler shop.. They have no respect for customer properly ,. The marks on my 2 rims is a poor excuse for a mechanic. It almost looks like he was in a super hurry and made scratches and marks all around the center of the rim where the clamp tool touches. It’s funny because 2 years ago I had a very similar issue with another mechanic at this same Monroe shop, who scratched rims from another vehicle of mine, I thought maybe they smarted up, but I should have learned my lesson and not returned to shop ever again. I didn’t receive any help then and I don’t expect any help now. I been customer to this same Monroe shop for close to 15-20 years and I must say this shop is not what it used to be, the mechanic have no one in high authority in the back of the shop to watch them, and they run that shop like a damn circus .The counter people at Monroe are also clueless with what’s going on in the back shop, nor do they even care, they run the counter and that’s all. These untrained mechanics in the back should be watched by someone in a higher position to make sure they are doing their job correctly. I do admit the counter people at Monroe are the major reason I return, they are always very nice, courteous and helpful, but it’s the mechanics in the back who run amuck and get do what ever they want and have no one watching them as they are destroying peoples cars. The only suggestion I can give you that Monroe muffler shop is probably just good for inspections. I would not take your car there for any tire insulation at all. Thank me later.
• KB

  Kevin Bill

  Oct 17, 2025
  5.0
  Great service. Got an appt scheduled within 24 hours of calling in. The wok was completed very quickly. The gentleman at the front desk explained all the work and answered all my questions. Will definitely be back for future services.
• IJ

  Irene Juanilla

  Oct 13, 2025
  5.0
  This was my very first visit to Monro Auto Service and Tire Centers. Monro was accommodating, open 7 days a week!! I was greeted professionally and listened to my concern. To my surprise there was an added situation the technician found and I was very grateful! I totally recommend Monro.

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