Enterprise Rent-A-Car

4.2
1030 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Vestal, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Binghamton location today.

Location

Enterprise Rent-A-Car
2909 Vestal Rd, Vestal, NY
13850, United States

Hours

Reviews

4.2
1,030 reviews
5 stars
709
4 stars
117
3 stars
56
2 stars
39
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many praised the friendly and helpful service, several customers reported rude behavior from specific employees, particularly a manager named Spencer.

Vehicle Availability

Numerous customers expressed frustration over reserved vehicles not being available upon arrival, leading to wasted time and inconvenience.

Rental Experience

Many reviews highlighted a smooth rental process and clean, reliable vehicles, but some customers reported issues with vehicle maintenance and unexpected charges.

Communication Issues

Several customers noted poor communication and lack of support from corporate, leading to confusion and dissatisfaction during their rental experience.
  • CY
    Carolyn Yonda
    Dec 26, 2025
    1.0
    Charged me for damage on a rental car when I have videos and pictures of before and after of no damage. Insurance took care of it but time consuming and infuriating to say the least. I have rented several rental cars and have never had issues like this before.
  • TW
    Trevor Wood
    Dec 23, 2025
    1.0
    Reserved a awd for the holidays in advance and got told they dont have any left.
  • TB
    Tiffany Beckwith
    Dec 20, 2025
    1.0
    We reserved a vehicle to fit 3 adults and 2 carseats comfortably, we got there to pick it up and they didnt have the vehicle or a vehicle big enough. They tried to give us the same size vehicle we drove there. If you reserve a vehicle it should be there or they should atleast make sure to have something similar. They wasted our time and gas. Had we known they didnt have a vehicle big enough for what we needed we wouldn't have drove the hour to get there.
  • KD
    Kevin Demartin
    Dec 18, 2025
    5.0
    I have used this location on serval occasions and they never disappoint. Friendly and helpful staff for sure.
  • PL
    Phil Le
    Dec 9, 2025
    1.0
    It appears that all customer service is site to site without any corporate guidance and co-ordination. Heard often "our computers are on different system". What? 2025, EVERYTHING is digitally connected. Seems as corporate doesn't care. No wonder the "F" rating on BBB. Awful.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of rental vehicles does Enterprise Rent-A-Car in Vestal, NY offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

Where is Enterprise Rent-A-Car located in Vestal?

Enterprise Rent-A-Car is located at 2909 Vestal Rd, Vestal, NY 13850.