Monro Auto Service and Tire Centers

4.7
445 reviews
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Business Details

225 North Genesee Street, Utica, NY
13502, United States
(315) 724-6735
https://locations.monro.com/ny/utica/225-n-genesee-street

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
225 North Genesee Street, Utica, NY
13502, United States

Hours

Reviews

4.7
445 reviews
5 stars
392
4 stars
26
3 stars
4
2 stars
2
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting the manager Brad for his respectful communication and willingness to assist.

Service Speed

Numerous reviews noted quick service, with many customers being able to get in and out in under an hour for various services.

Quality of Work

While many customers appreciated the quality of work, there were some complaints about mistakes made during service, leading to dissatisfaction.

Pricing

Customers generally found the prices reasonable, although some felt they were on the higher side compared to other mechanics.

Appointment Issues

Several customers reported issues with scheduling appointments online, including being told that no inspector was available despite having a confirmed appointment.
  • CR
    Christopher Radziewicz
    3 days ago
    5.0
    Expedient service with friendly staff. I've been a customer for years.
  • RR
    Rivera
    Nov 3, 2025
    5.0
    Had all around brakes done and tune up and I was in and out quick!
  • TG
    Terri Goff
    Oct 22, 2025
    5.0
    I've been coming here for years. Brad hasn't steered me wrong yet. I just purchased 4 new tires, he located a great deal for me and even found a $100 rebate. I'm pretty happy. Brad is also very respectful in his communication, he doesn't mansplain things to me which I really appreciate.
  • LL
    Lesley Levy
    Oct 11, 2025
    5.0
    Saved our day! Quick, easy, and friendly service to remove the nail in our tire and patch it.
  • JJ
    James
    Oct 2, 2025
    1.0
    The worst experience I've had in a long time. They did work i told them to wait on and DID NOT do the work I asked for. When I questioned why they did that the manager Brad LIED TO ME AND HIS DISTRICT MANAGER claiming he did what I told him to do. I bought front tires and told them to do an aliment. Instead they did back brakes. My new tires were destroyed because of no aliment. DOUBLE CHECK WHAT THEY DO, BE VERY CAREFUL NOT TO GET CAUGHT IN BRADS LIES. I have made 24 calls to corporate office with no justice. I feel they owe me 2 new tires. If you go to Monroe go to the Herkimer store, they DON'T LIE AND CHEAT TO THE COSTUMERS. They also DO NOT TALK BAD ABOUT OTHER MONROE STORES LIKE BRAD DOES.
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Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers offers dealer-quality auto maintenance, repairs, vehicle inspections, installations, roadside assistance, towing, and check engine services, specializing in tire changes with brands like Goodyear and Cooper.

What are the business hours for Monro Auto Service and Tire Centers?

The service center is open Monday through Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and is closed on Sundays.