Valvoline Instant Oil Change

Reviews

• DD

  DICK DAVIES

  Mar 25, 2026
  5.0
  State inspection.Plus Oil change. A Monday morning l was expected There were few cars .Services were polite profession and top shelf I've been here many years with many of my cars. Top shelf thuro great staff. Car was appreciated. Five stars. THANKS guys you done well. Dickdavies
• SS

  Sarah

  Mar 15, 2026
  5.0
  The guys in the Troy, NY location are very helpful , nice, quick, and efficient. I appreciate the superior level of customer service that I receive when I bring my Mazda CX 5 in for service. The Assistant Manager in this location goes above and beyond to provide to notch service!
• SS

  Shay

  Mar 13, 2026
  5.0
  Very nice very professional. I dealt with a man named charles and he was very good ... Very much recommend .. Definitely coming back . Genuine guy
• SB

  shiesha bell

  Mar 12, 2026
  5.0
  My experience our violin was great they were professional did everything they were supposed to do. Charles assistant manager is professional, funny, and outgoing. I don’t go nowhere but Valvoline 😊
• DN

  Diane Nicholson

  Mar 6, 2026
  5.0
  ABOVE AND BEYOND! On 02/26, I was driving from Warwick New York to East Dorset, Vermont for a long weekend retreat, and about two minutes before I was about to pass Valvoline my car suddenly overheated, and there was steam pouring out of my engine. I pulled into the parking lot because it was the closest auto service facility I could see. Darrell and Bill ran out to meet me and took a look at my engine in the parking lot. My coolant was empty and it had sprayed all over the engine. Darrell had explained that it was a service they did not provide there, but he would try to help me as best as he could. He suggested where I may be able to take my car and that it needed to be towed. It was not be safe to drive, even though it would be a short distance. I went into the waiting room to call AAA and try to figure out what I was going to do since I was away from home. Bill brought me a bottle of water which I really appreciated and he said if I needed anything, just to tap on the window . He also made sure I knew the correct address for the tow truck. Fortunately, I had two friends from home that were driving up to Vermont also and the timing worked out where they could follow me with the tow truck. When the flatbed tow truck arrived, Darrell came out to help place my bags into my friend’s car and helped the tow truck driver navigate in the tight parking lot. I cannot express enough, how appreciative I am of their kindness, honest assessment of my car and guidance through what could’ve been a very stressful situation for me. They truly helped me to feel safe and gave me a gift of reminding me there are good people with integrity in the world ! They did all this while still taking in paying customers one after the other. In a world where customer service , civility and kindness seem to be fading away, these gentlemen were a beacon of light. You should be very proud of your staff for doing the right thing, even though I was not going to be a customer there. If I did live in the area, I would most certainly be bringing my business to this Valvoline and your staff!

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