Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Troy, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Troy location today.
Location
Hours
Reviews
4.3
361 reviews
5 stars
258
4 stars
41
3 stars
13
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with several specific mentions of individual employees who provided exceptional service.
Reservation Issues
Several reviews highlighted problems with reservations, including overbooking and unavailability of requested vehicles, leading to customer frustration.
Overall Experience
While many customers reported positive experiences with quick service and clean vehicles, there were notable complaints about poor communication and unprofessional behavior from some staff.
Vehicle Quality
Feedback varied on vehicle condition, with some customers receiving cars in poor shape, while others reported clean and well-maintained vehicles.
- GTGood Eats (Traveler)Jan 5, 20265.0This Troy NY Enterprise is phenomenal. Everybody that works here is in such good spirits. Customer service A1 ALWAYS!! The cars are amazing and always available. Thank you for your great attitudes. You’re amazing service and clean friendly location as well as great communication. Happy new year.
- SMStephanie MilosJan 3, 20261.0Four hours prior to pick up time, I called with a general question. During said phone call, I was informed they did not actually have a rental for me. I’m unsure when they actually planned to tell me that bit of info. They offered substitutions, but naturally I booked a specific vehicle for a reason. I scrambled for HOURS to try to find a rental in the area at other locations only to be told by other locations they likely wouldn’t have anything available for me for at least 3-5 days. I specifically booked in advance to avoid the same day stress and scramble which ultimately left me empty handed. They basically told me the website lets them overbook by a significant amount and if there’s nothing available come your pick up time, there’s nothing available. Disappointed, stressed and extremely unsatisfied with Enterprise. I did reach out to corporate with zero response. All around poor business dealings.
- CKCraig KneelandNov 20, 20255.0Agents were professional and personable.
- RJRBC JAZZNov 20, 20255.0Excellent and fast service
- DMDiane McbrideNov 7, 20255.0THE STIFF MEMBERS ARE SO KIND AND VERY LOVEING EXSPEACLY JASON HE IS SO UNDERSTAND AND ALL OF THE STIFF MEMBERS ARE GREAT I WOULD RECORDMEND ENTERPRISE TO ANY ONE
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Troy, NY?
Enterprise Rent-A-Car in Troy offers a wide range of vehicles including cars, vans, luxury cars, and trucks for rental to suit various needs.
Where is Enterprise Rent-A-Car located in Troy?
Enterprise Rent-A-Car is located at 120 Hoosick St, Suite 12C, inside Hudson River Commons in Troy, NY 12180.
What are the operating hours of Enterprise Rent-A-Car in Troy?
Their hours are Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I reserve a rental car from Enterprise in Troy?
You can make a reservation by visiting their website at https://www.enterprise.com/en/car-rental-locations/us/ny/troy-2436.html or by calling +1 518-279-9130.
Does Enterprise Rent-A-Car in Troy offer any special discounts or deals?
Yes, they offer great weekend rates and discounts for active military members.
What payment methods are accepted at Enterprise Rent-A-Car in Troy?
They accept American Express, Check, Discover, MasterCard, and Visa payments.
Is Enterprise Rent-A-Car owned or operated by women at the Troy location?
Yes, the Troy location is owned by women.
What nearby places can I visit after renting a car from Enterprise in Troy?
After your rental, you can visit nearby eateries like Union Bochon Chicken & Cajun Seafood, Buffalo Wild Wings, or enjoy a coffee at Starbucks.
Are there convenient places near Enterprise Troy for quick shopping?
Yes, Big Lots, Family Dollar, and Save A Lot are discount stores nearby for quick shopping needs.
What nearby services can help with personal care or communication needs around Enterprise Troy?
Nearby services include Great Clips for haircuts, Holmes Beauty Supply Store, and Sprint Store for mobile phone needs.