Enterprise Rent-A-Car

4.3
361 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Troy, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Troy location today.

Location

Enterprise Rent-A-Car
120 Hoosick St, Troy, NY
12180, United States

Hours

Reviews

4.3
361 reviews
5 stars
258
4 stars
41
3 stars
13
2 stars
12
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with several specific mentions of individual employees who provided exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including overbooking and unavailability of requested vehicles, leading to customer frustration.

Overall Experience

While many customers reported positive experiences with quick service and clean vehicles, there were notable complaints about poor communication and unprofessional behavior from some staff.

Vehicle Quality

Feedback varied on vehicle condition, with some customers receiving cars in poor shape, while others reported clean and well-maintained vehicles.
  • GT
    Good Eats (Traveler)
    Jan 5, 2026
    5.0
    This Troy NY Enterprise is phenomenal. Everybody that works here is in such good spirits. Customer service A1 ALWAYS!! The cars are amazing and always available. Thank you for your great attitudes. You’re amazing service and clean friendly location as well as great communication. Happy new year.
  • SM
    Stephanie Milos
    Jan 3, 2026
    1.0
    Four hours prior to pick up time, I called with a general question. During said phone call, I was informed they did not actually have a rental for me. I’m unsure when they actually planned to tell me that bit of info. They offered substitutions, but naturally I booked a specific vehicle for a reason. I scrambled for HOURS to try to find a rental in the area at other locations only to be told by other locations they likely wouldn’t have anything available for me for at least 3-5 days. I specifically booked in advance to avoid the same day stress and scramble which ultimately left me empty handed. They basically told me the website lets them overbook by a significant amount and if there’s nothing available come your pick up time, there’s nothing available. Disappointed, stressed and extremely unsatisfied with Enterprise. I did reach out to corporate with zero response. All around poor business dealings.
  • CK
    Craig Kneeland
    Nov 20, 2025
    5.0
    Agents were professional and personable.
  • RJ
    RBC JAZZ
    Nov 20, 2025
    5.0
    Excellent and fast service
  • DM
    Diane Mcbride
    Nov 7, 2025
    5.0
    THE STIFF MEMBERS ARE SO KIND AND VERY LOVEING EXSPEACLY JASON HE IS SO UNDERSTAND AND ALL OF THE STIFF MEMBERS ARE GREAT I WOULD RECORDMEND ENTERPRISE TO ANY ONE

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Troy, NY?

Enterprise Rent-A-Car in Troy offers a wide range of vehicles including cars, vans, luxury cars, and trucks for rental to suit various needs.

Where is Enterprise Rent-A-Car located in Troy?

Enterprise Rent-A-Car is located at 120 Hoosick St, Suite 12C, inside Hudson River Commons in Troy, NY 12180.