Business Details
About
Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Goodyear Auto Service
1280 Niagara Falls Blvd, Tonawanda, NY
14150-8924, United States
Hours
Reviews
3.9
148 reviews
5 stars
91
4 stars
21
3 stars
3
2 stars
3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service, including long wait times, lack of communication, and unprofessional behavior from staff.
Pricing Concerns
Several customers reported feeling overcharged or misled about pricing, particularly regarding unnecessary repairs and the infamous 'pink tax' for women.
Mixed Repair Experiences
While some customers praised the quality of repairs and knowledgeable staff, others reported questionable practices and dissatisfaction with the work done.
Positive Staff Interactions
Despite the negative feedback, many customers appreciated friendly and helpful staff, particularly mentioning specific employees who provided excellent service.
Inconsistent Service Quality
The reviews reflect a divide in experiences, with some customers having great service while others faced significant issues, indicating inconsistency in service delivery.
- KXkerina xoxoNov 3, 20251.0they charge pink tax for women. i didn’t believe it when i read it from another review but it’s true. they tried to overcharge me for every little thing for my brake and thank god i knew a thing or two from my partner and immediately realised their prices. do not come here if you’re a woman!!!!
- ASAbigail SpeyerOct 8, 20251.0⸻ Ladies!!! Warning — do not go here!!! Pink Tax alert!!! I went here yesterday for my inspection. I had an appointment, but it still took an hour and a half. They told me my caliper piston seal was leaking and that I had a small bubble in my tire. Then they came out to tell me the repairs would cost about $1,400. On top of that, they claimed I failed because the rubber on my wiper was torn — which seemed ridiculous. I asked them to speak with my boyfriend on the phone since he handles all the maintenance on our car. Over the phone, they told him it would be about $2,000 — which is not what they told me in person. My boyfriend said thank you, but we were taking the car home. When I went outside to take pictures of what they were talking about, I saw that they already had the brake cables off — meaning they had started work on the car without my permission. We took the car home, bought a new caliper from NAPA for $80, and replaced it ourselves. The next day, we brought the car to Mr. Tire in Niagara Falls. Within 15 minutes, the car passed inspection — with the same tire and the same wiper blade. I understand not everyone has the time, resources, or knowledge to do car maintenance themselves, but what infuriates me the most is that Goodyear tried to take advantage of a 22-year-old woman without even thinking twice. They clearly didn’t expect me to say no. Do not bother going here. I don’t know if this is a big chain issue or just this location, but either way — beware.
- KDKelsey DwelloAug 31, 20251.0Horrible...
- CCCrawfordJeffAug 8, 20255.0Came in for a wheel alignment check, found an issue and didn't waste my time doing the alignment check because of it. Instead the tech brought me in and showed me the issue, pointed out what parts needed replacement and educated me on the matter. Very friendly and professional. Spoke to the manager and was very appreciative of the praise and made his day. Great staff here.
- DADrew AJul 8, 20225.0Fast service friendly staff
Frequently Asked Questions About Goodyear Auto Service
What types of automotive services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair services, including oil changes and tire-related services.
What are the operating hours for Goodyear Auto Service?
The center is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with some days closing early or closed entirely.
Where is Goodyear Auto Service located?
It is located at 1280 Niagara Falls Blvd, Tonawanda, NY 14150-8924, United States.
Does Goodyear Auto Service support in-store pickup for orders?
Yes, in-store pickup is available at Goodyear Auto Service.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair-accessible entrance and restroom to accommodate customers with disabilities.
How can I make an appointment at Goodyear Auto Service?
You can schedule an appointment by visiting their online reservation page at https://www.goodyearautoservice.com/en-US/make-appointment.
What are some nearby places to Goodyear Auto Service for refreshments or snacks?
Tim Hortons, a coffee shop and cafe that also offers donuts, is located nearby and is convenient for refreshments before or after your auto service visit.
Are there other automotive repair shops near Goodyear Auto Service?
Yes, Just Tires is an automotive repair shop located nearby, providing additional options for tire and vehicle care.
What nearby retail stores can customers visit when coming to Goodyear Auto Service?
Nearby retail options include Metro Mattress Amherst for furniture needs, and Men’s Wearhouse and JCPenney for clothing and apparel shopping.