Brand Certified
Enterprise Rent-A-Car
4.2(239 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
2260 Sheridan Dr, Tonawanda, NY
14223, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(716) 836-3030
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ny/tonawanda-sheridan-dr-2931.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Tonawanda, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sheridan Dr. location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.2
239 reviews
5 stars
167
4 stars
29
3 stars
8
2 stars1
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite confirmations, leading to frustration and inconvenience.
Vehicle Condition
Many customers noted that the vehicles were generally clean and well-maintained, although there were isolated complaints about specific cars being in poor condition.
Management Response
There are complaints about poor communication and lack of follow-up from management regarding billing issues and customer concerns.
- BGBetty garcia2 days ago5.0Fast and easy process to get a rental. Good customer service.
- EAerica aceti3 days ago1.0One of the worst customer service experiences I’ve ever had. The branch manager here should absolutely not be in a position that deals with customers. I asked a simple question about overcharges on my bill, and instead of acting like a professional, he immediately spoke down to me like I was stupid and then started raising his voice. Zero respect, zero customer service skills. When I asked for his name so I could report the situation, he refused and said, “Good luck reporting me, I am the boss.” That level of arrogance alone tells you exactly how things are run here. What made it even worse is that I actually saw him having a similar issue with another customer when I first picked up the rental. So this clearly isn’t a one-time bad moment — this is just how he treats people. Then as I was leaving the parking lot, he literally yelled after me that he was going to charge me extra fees and smiled about it like it was funny. Completely unprofessional, aggressive, and honestly pretty disturbing behavior coming from someone representing a business. If management acts like this when customers ask legitimate questions about charges, I would strongly recommend going somewhere else. There are plenty of businesses out there that don’t treat people this way.
- ASAndrew SchmidtFeb 13, 20265.0Very quick easy and professional, every employee is helpful. I believe I was dealing with Wade, great guy, great experience.
- GFGeorge FanelliFeb 10, 20265.0I had to have my car repaired at Gabe's Collision. I was able to drop my car off and with Enterprise being co-located with Gabe's - pick up the rental without any difficulty. The check in and check out processes went very very smoothly
- ACAli CJan 31, 20261.0We needed an SUV Rental after a car accident and they were the only one in the area that had one. Their hours said open until 1pm on Saturday, showed up at 12:15 and they were closed. Drove over 30 minutes for nothing.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Tonawanda?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours of Enterprise Rent-A-Car at 2260 Sheridan Dr?
The location is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Tonawanda?
You can reserve your vehicle online through their reservation website or by calling their local phone at +1 716-836-3030.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Does Enterprise Rent-A-Car in Tonawanda offer any discounts for active military members?
Yes, Enterprise Rent-A-Car provides discounts for active military personnel.
Are there nearby automotive repair shops if my car needs servicing while renting?
Yes, Gabe's Collision North and AutoZone Auto Parts are nearby automotive service locations you can visit.
What nearby places can I visit for food or treats before or after renting a car at Enterprise?
Anderson's Frozen Custard, known for ice cream and burgers, is close by for a tasty treat.
Are there recreational spots near Enterprise Rent-A-Car at Sheridan Dr?
Yes, the Tonawanda Rails To Trails park offers mountain biking and recreation opportunities nearby.
Is Enterprise Rent-A-Car in Tonawanda open on Sundays?
No, the Tonawanda Sheridan Dr. location is closed on Sundays.
Does Enterprise Rent-A-Car provide airport pick-up services in Tonawanda?
Yes, airport pick-up is one of the services offered at this location.
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