Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Tonawanda, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sheridan Dr. location today.
Location
Hours
Reviews
4.3
223 reviews
5 stars
157
4 stars
28
3 stars
8
2 stars1
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, accommodating, and professional, with specific mentions of individuals who went above and beyond to assist.
Reservation Issues
Several customers reported problems with reservations, including cars not being available upon arrival and poor communication regarding cancellations.
Vehicle Condition
Feedback varied on vehicle cleanliness and condition, with some customers receiving well-maintained cars while others reported issues such as unpleasant odors.
Response Time
Customers expressed frustration with slow response times from customer service, particularly regarding billing disputes and reservation confirmations.
Overall Experience
While many customers had positive experiences, there were notable complaints about management's handling of issues and a lack of follow-up on customer concerns.
- SSSharif Sk6 days ago1.0The customer service team is very rude I was trying to to book the car they didn’t help me I was tell him do you have a car available he hang up my call right away
- RMRussell MorleyNov 12, 20255.0Excellent experience
- HMHolly MilewskiNov 11, 20251.0Had a rental for 22 days due to being rear ended. When it came down to turn my rental in I got charged an extra $250 dollars in some optional coverage that I NEVER agreed to. I never buy any additional coverage for rentals. called the office three times so far and called the manager Jake directly on his cell phone and left a message and not one return call. Called again and the guy said he would message the manager and still nothing. Been over a week. Frustrated to say the least. Watch out for charges that were not explained to you and you did not agree to. Now I got a $500 rental bill on top of what insurance covered over an accident that wasn’t my fault. Wouldn’t go back or recommend this location to anyone! Clearly some extremely poor communication
- TCTKiya CampfieldNov 1, 20251.0This is very unfortunate because the team accommodates me when I do purchase my rental, but this time I am very disappointed with my recent experience at Enterprise. I returned my rental on September 29, 2025, at 2:20 PM, and dropped the keys in the lockbox because I had to rush to work. However, the staff falsely recorded that I returned the car about three hours later and overcharged my credit card as a result. It’s frustrating that they would assume a return time instead of confirming with the customer. I’ve been trying to get this resolved for almost a month calling customer service and even contacting the branch directly, but no one has reached out to help or correct the invoice. This kind of service is unacceptable, and I expected better from a company like Enterprise.
- SLStephen LOct 17, 20255.0I was in need of a rental for 1-2 days due to my water pump going on my car. I showed up after 5:00 pm and their closing time was 5:30 pm, was able to get a rental that worked for me in less than 10 minutes. The staff were polite and professional and accommodating. The car was in good condition and clean.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Tonawanda?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours of Enterprise Rent-A-Car at 2260 Sheridan Dr?
The location is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Tonawanda?
You can reserve your vehicle online through their reservation website or by calling their local phone at +1 716-836-3030.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Does Enterprise Rent-A-Car in Tonawanda offer any discounts for active military members?
Yes, Enterprise Rent-A-Car provides discounts for active military personnel.
Are there nearby automotive repair shops if my car needs servicing while renting?
Yes, Gabe's Collision North and AutoZone Auto Parts are nearby automotive service locations you can visit.
What nearby places can I visit for food or treats before or after renting a car at Enterprise?
Anderson's Frozen Custard, known for ice cream and burgers, is close by for a tasty treat.
Are there recreational spots near Enterprise Rent-A-Car at Sheridan Dr?
Yes, the Tonawanda Rails To Trails park offers mountain biking and recreation opportunities nearby.
Is Enterprise Rent-A-Car in Tonawanda open on Sundays?
No, the Tonawanda Sheridan Dr. location is closed on Sundays.
Does Enterprise Rent-A-Car provide airport pick-up services in Tonawanda?
Yes, airport pick-up is one of the services offered at this location.