Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Tonawanda, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Sheridan Dr. location today.
Location
Hours
Reviews
4.2
229 reviews
5 stars
159
4 stars
29
3 stars
8
2 stars1
1 star
32
What are people saying?
AI-generated from recent customer reviews
Reservation Issues
Multiple customers reported problems with reservations, including cancellations and unavailability of vehicles despite confirmations.
Customer Service
Feedback on customer service was mixed; while some praised the staff for being friendly and helpful, others experienced rudeness and poor communication.
Vehicle Condition
Several reviews mentioned issues with vehicle cleanliness and maintenance, including receiving cars that were not in good condition.
Management Response
Customers expressed frustration with management's lack of responsiveness to complaints and issues, particularly regarding billing and vehicle returns.
Positive Experiences
Despite the negative feedback, many customers highlighted positive experiences with specific staff members who provided excellent service.
- MMMikhari Mims4 days ago1.00 stars if I could the hardest process and the manager and employees are completely rude and utterly disrespectful. On top of that I had a smoking charge because the car was “smoked out” I never smoked in the car I don’t smoke period! Out of every enterprise I have been to this is the absolute worst!
- GGGhostJan 2, 20261.0Made a reservation Wednesday morning wasn’t able to pick vehicle up called and changed the date to Friday morning thank god I called at 8am before I went there to find out they didn’t have any vehicles available….and this was my first time going to this location terrible
- KKKerryAnne KarbowskiDec 27, 20251.0BEWARE!!!!!! Enterprise took my reservation - I even called customer service to confirm the Niagara Falls location had cars and we were assured we were all set... 10'minutes before my reservation the location cancelled my reservation and literally laughed about it and said they do this all the time they were oversold by 6 cars.... so I called enterprise customer service back and said he gentleman booked me a new reservation and hour from my home- even put me on hold and said he confirmed they had the car for me. After driving and hour and getting dropped off at the Tonawanda location the clerk literally laughed at me stating yeah we don't have any cars..... so I was stranded! Missed my other travel AND had to pay $50 for an uber home!!!!!!!! Called customer service who still insisted they had cars and then sent me to the regional manager who said this never happens but oh wait THREE OTHER PEOPLE HAD THIS HAPPEN WHUKE WE WERE THERE!!!!!!
- CTCatherine TannerDec 10, 20254.0Very easy to deal with and pleasant
- ASAshlie S.Nov 23, 20255.0There aren't enough words to say how amazing this location is. I've been here over 30 times this years and have NEVER had anything but absolutely perfect service. They are friendly, professional and extremely efficient. Errol is the manager here and he is a master at customer service. He goes above and beyond to make sure the customer is extremely satisfied. If you have any issue or questions, he's your guy! But no matter who you interact with here, you'll be getting top notch service. If you are unsure which location to go to, take my advice and choose this one. You will NOT be disappointed. I don't write a lot of reviews but this team deserves all the recognition for their hard work, dedication and exemplary service. Keep up the phenomenal work team!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Tonawanda?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the operating hours of Enterprise Rent-A-Car at 2260 Sheridan Dr?
The location is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Tonawanda?
You can reserve your vehicle online through their reservation website or by calling their local phone at +1 716-836-3030.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Does Enterprise Rent-A-Car in Tonawanda offer any discounts for active military members?
Yes, Enterprise Rent-A-Car provides discounts for active military personnel.
Are there nearby automotive repair shops if my car needs servicing while renting?
Yes, Gabe's Collision North and AutoZone Auto Parts are nearby automotive service locations you can visit.
What nearby places can I visit for food or treats before or after renting a car at Enterprise?
Anderson's Frozen Custard, known for ice cream and burgers, is close by for a tasty treat.
Are there recreational spots near Enterprise Rent-A-Car at Sheridan Dr?
Yes, the Tonawanda Rails To Trails park offers mountain biking and recreation opportunities nearby.
Is Enterprise Rent-A-Car in Tonawanda open on Sundays?
No, the Tonawanda Sheridan Dr. location is closed on Sundays.
Does Enterprise Rent-A-Car provide airport pick-up services in Tonawanda?
Yes, airport pick-up is one of the services offered at this location.