Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Discount Tire is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Discount Tire delivers trusted service and value. Come visit us today at Mavis Discount Tire in Thornwood .
Details
- Requires appointmentNot available
- DebitAvailable
- RestroomAvailable
Location
Hours
Reviews
4.8
985 reviews
5 stars
890
4 stars
35
3 stars9
2 stars13
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Brian and Kyle.
Efficiency
Numerous reviews noted the quick service and fast turnaround times, with many customers being in and out in under an hour.
Trustworthiness
While many customers felt the service was honest and reliable, a few expressed concerns about being upsold unnecessary services.
Professionalism
Customers frequently mentioned the professionalism of the staff, with several reviews commending the clear communication and thorough explanations provided.
Overall Satisfaction
The majority of reviews reflected a high level of satisfaction with the service received, with many customers expressing their intention to return.
- AFalejandro fortuna3 days ago5.0Joe was great made everything smoove and easy , great customer service I was literally in and out in 15 mins my tire had a nail and they patched it up really fast . Car feels amazing best mavis I’m town
- IRIris Rosenberg3 days ago5.0This Mavis is wonderful ! Great service and pleasant , helpful advisors and staff. Thank you so much 😊
- EDercument dirice3 days ago2.0This place is my local MDT shop. I went a few times. Evertime, we had an issue but was fixed free or with an additional charge. Last one was a red flag and looks like they lost my business. 1) Brought new tires and asked them to swap. Job was done and as soon as I got my keys I made a walk around and saw that 2 out of 4 were mounted wrong. INSIDE label was outside. They corrected it upon request no charge. Minor issue but could be and should be avoided if you want to be reputable chain. Was happy to get fixed and on the way home TPMS alert on my dash. Could be avoided easily. Went back and they fixed it. 2) I generally drive around speed limits, nothing crazy but sometime later after the new tire install I realized that my steering wheel gets vibrations above 60 miles. This was weird since I clearly remember nothing odd happened. I vent to the shop and told them the situation. They told me time passed since they installed it but happy to check. They asked additional charge, I accepted. No problem here. Once it was done they told me all tires were off balance. I paid what they asked but told them this is not acceptable. The weight on the rims is their weight, clearly nothing was replaced or added. So it was their work and no one on a regular daily drive can mess all 4 tire balance. If you mount inside labeled part to the outside, ı can expect that balance was also rushed. 3) This was my worst experience. I asked them to install new all season tires on rims. What I wanted them to do. Take out current rim/tires install new tires on current rims, and install current tires on my second rims with new tpms sensors. I will provide everything. This is a straight forward job. Over 15 minute calculations this and that etc and they came up with a price around $400+ (April 2024). Before asking the other MDT close to Pleasantville ı wanted to make sure they don’t scratch rims. When ı asked if the guarantee no scratch removal and install the guy in charge told me that’s impossible. So I am gonna pay you so much and you will not pay attention and scratch my brand new cars wheels. What kind of customers are expected! That was a red flag not to visit again. More disappointment was when he told me that I am not buying anything from the store and ask for scratchless service. That’s unbelievable since that means you CAN do scratchless job but don’t want to do it! Oh, ı forget. They ask me additional charge to mount and calibrate the TPMs. So it’s 500+. What I did ı went to a local dealer get everything done professionally taken care very well, got the TPMs installed ($10 each) bought an Autel Maxitpms TS508 and did the position relearn myself and done. Last visit to Mavis was disappointing, others were kind of fine but my personal opinion is that the shop needs more organization and professionalism. Its a big chain and ı heard good things about them until I experienced the above. Giving 2 stars not 1 since ı want to support my local shop!
- DDDavid H Degnan3 days ago5.0Made appointment for new Conti DWS06, they ordered them and were ready for the next day. Had them on, plus some extra rim move arounds, in less than 90 minutes. Very accommodating, excellent customer service.
- MSMark SaracinoNov 1, 20255.0Brought my truck to Mavis in Thornwood today for work. Staff was very knowledgable and professional, all around. They got my truck right in and did great. Very impressed. Anthony at the counter was super helpful. Highly recommended.
Frequently Asked Questions About Mavis Discount Tire
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Discount Tire offer in Thornwood?
Mavis Discount Tire offers tire sales, brakes, alignments, oil changes, batteries, suspension, exhaust repair, and more auto services.
Do I need an appointment to get my tires changed at Mavis Discount Tire?
No appointment is required; Mavis accepts walk-ins for all services, including tire changes.
Does Mavis Discount Tire offer a price match guarantee on tires?
Yes, Mavis has a low tire price guarantee and matches competitor prices for 30 days after purchase.
What brands of tires can I find at the Mavis Discount Tire location in Thornwood?
They carry major tire brands such as Goodyear, Michelin, Continental, Pirelli, Bridgestone, Firestone, BF Goodrich, Yokohama, Hankook, and more.
What are the store hours of Mavis Discount Tire in Thornwood?
The store is open Monday to Wednesday and Friday from 8:00 AM to 6:00 PM, Thursday until 8:30 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 9:00 AM to 5:00 PM.
Can I wait at Mavis Discount Tire while my vehicle is being serviced?
Yes, you can wait inside or outside the store where there is a waiting area with a TV and free Wi-Fi.
What nearby restaurants can I visit while waiting at Mavis Discount Tire in Thornwood?
Nearby dining options include Daniel's Mexican Restaurant, Papa Rrasi Pizzeria Restaurant, Modern Slice, Ferraro's II Pizza & Pasta, Asian Gourmet, Chris' Deli, and Thornwood Coach Diner.
How can nearby banks like People's United Bank and M&T Bank help when visiting Mavis Discount Tire?
These nearby banks provide convenient financial services if you need to withdraw cash or handle banking needs before or after your visit.
Is there convenient public transportation near Mavis Discount Tire in Thornwood?
Yes, Royal Coach Lines bus station is nearby, facilitating easy access to Mavis Discount Tire via public transport.
What COVID-19 safety measures does Mavis Discount Tire in Thornwood have in place?
The store follows CDC protocols, including masks required, frequent cleaning, social distancing in the waiting area, and hand sanitizer availability.