Business Details
About
Towing Service Station
Pascarella's Towing Service provides 24/7 emergency towing, vehicle lockout service, jump starts and emergency roadside assistance to the Syracuse, NY area.
Details
- On-site parkingAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.5
206 reviews
5 stars
165
4 stars
12
3 stars
4
2 stars
7
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the staff, highlighting their professionalism and quick response times.
Pricing Issues
Several reviews mentioned dissatisfaction with pricing, citing instances of being quoted one price and charged another, leading to feelings of being overcharged.
Timeliness
Numerous customers appreciated the fast response times, often noting that drivers arrived much quicker than expected.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding driver behavior and service quality, indicating inconsistency in service.
Overall Satisfaction
Despite some complaints, many customers expressed high satisfaction with the service, recommending the company for its reliability and efficiency.
- MPMike PetreraOct 16, 20255.0Amazing service. Knowledgeable staff! Keep up the great work!!
- THTiavon HinesOct 14, 20251.0Gave me a price got here and tried to charged double
- SLScott LittlefieldAug 27, 20255.0Everyone has been very helpful. Drivers have been proactive about keeping in touch.
- JPJohn PurcellAug 21, 20255.0Josh was there faster than I ever thought it would take and he was one of the most down to earth guys I have met in a long time!!! you can't go wrong with this company and with Josh coming to help!!!!
- NTNina TerrellAug 14, 20255.0Locked our keys in the car and roadside assistance sent Pascarella’s. Ernest showed up on time (even a little early) and was able to quickly and professionally retrieve our keys. Great pit icons of a bad situation!
Frequently Asked Questions About Pascarella's Towing Service LLC
How much does it cost to tow my vehicle?
The cost of a tow varies based on several factors, including the type of vehicle, the pick-up and drop-off locations, and the reason for the tow. Please give us a call with these details, and we will provide you with a clear and accurate quote over the phone.
What forms of payment do you accept?
We accept cash as well as all major credit cards.
Can we pay over the phone?
Although we do not accept credit cards directly over the phone, we can send you a secure payment link to your phone for payment.
Can I ride with the tow truck to the drop-off location?
We can accommodate a maximum of two passengers.
Do I need to be with my vehicle?
We prefer that you be on-site, but we understand that this may not always be possible. If you can’t be there, please leave the keys with the vehicle.
Can I make an appointment to have my car towed?
Yes, you can schedule an appointment up to one week in advance. While appointments are not required, we generally have a wait time of 45 minutes to 1 hour.
Do you tow long distances?
Yes, we offer long-distance towing services, including to neighboring states. Please call us for more details and a quote.
Do you tow tool boxes and forklifts?
We can tow certain tool boxes and forklifts, depending on their size. Please call for more information. However, we cannot tow anything over 10,000 pounds or taller than 9 feet.
Do you sell tires?
No, we don’t sell tires, but we can install your spare if you have one.
Do you service semi trucks or box trucks?
We only offer light-duty towing services.
What are the operating hours of Pascarella's Towing Service LLC?
Pascarella's Towing Service LLC operates 24/7, meaning they are open every day of the week, all day and night.
How can I contact Pascarella's Towing Service LLC for roadside assistance?
You can contact them via their main phone at +1 315-203-1982 or their alternate/mobile phone at +1 315-457-3498. They also have a 24/7 live dispatcher available.
What services does Pascarella's Towing Service LLC provide?
They provide 24/7 emergency towing, vehicle lockout service, jump starts, flat tire repair, and emergency roadside assistance.
Do they offer long-distance towing services?
Yes, they offer long-distance towing services, including to neighboring states. You should call for more details and a quote.
What payment methods are accepted by Pascarella's Towing Service LLC?
They accept cash and all major credit cards, including American Express, Discover, MasterCard, and Visa. Payments can also be made via a secure payment link sent to your phone.
Are there wheelchair-accessible facilities at Pascarella's Towing Service LLC?
Yes, the premises have wheelchair accessible entrance, parking, seating, and restrooms, including unisex and wheelchair-accessible restrooms.
Can I ride along with my vehicle during the tow?
Yes, you can ride with the tow truck to the drop-off location with a maximum of two passengers.
If I need towing service in Syracuse, NY, how can nearby places like Fields Towing LLC or Btb Automotive be useful?
Fields Towing LLC and Btb Automotive are nearby automotive service providers who might offer additional towing or repair options. You might visit or contact them for alternative or complementary services if needed.
What local dining options are near Pascarella's Towing Service if I need a meal while waiting?
Nearby pizza restaurants such as Gianni's Bronx Style Pizza, NY Gianni's Bronx Tomato Pie, Pizza Castle, and Tangy Tomato are available, as well as eateries like Shifty's Bar and Grill and Pappy's Ice Cream Corner for desserts.
Are there any local attractions near Pascarella's Towing Service LLC for customers to visit before or after their service?
Yes, nearby attractions include the Dowling Art Center, a local art gallery, and the Sunnycrest Ice Rink, which offers ice skating and active life activities.