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Mr. Tire Auto Service Centers

4.1
(192 reviews)

Business Details

524 West Genesee Street, Syracuse, NY
13204, United States
(315) 472-5000
https://locations.mrtire.com/ny/syracuse/524-west-genesee-street

About

Tire Shop
Visit Mr. Tire Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Mr. Tire Auto Service Centers
524 West Genesee Street, Syracuse, NY
13204, United States

Hours

Reviews

4.1
192 reviews
5 stars
136
4 stars
9
3 stars
6
2 stars
8
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising staff professionalism and helpfulness, while others report rudeness and poor communication.

Timeliness

Many customers expressed frustration with long wait times for service, including delays in appointments and lengthy checkout processes.

Pricing Transparency

Several reviews mention concerns about pricing practices, including unexpected charges and perceived overpricing for services.

Quality of Work

While some customers reported satisfactory service and repairs, others experienced issues with incomplete work or damage caused during service.
  • TF
    Tricia Fonseca
    Feb 23, 2026
    5.0
    Excellent customer service
  • TM
    Tracy Mersfelder
    Jan 31, 2026
    5.0
    Mark and Keith were very prompt and professional..Ty
  • OC
    Oleksandr Chubenko
    Jan 23, 2026
    1.0
    I don't recommend it. They won't help you here even if you just need to tape a tire because it's nighttime and there's still 400 miles to go home and there's a woman and a 2-month-old baby in your car.
  • SO
    Stephanie O’Connor
    Dec 22, 2025
    2.0
    I made an appointment online for Saturday at Mr.Tire on Genesee St and followed up with a call to ensure the toes were on site, which they were not. The manager said he would order them from the warehouse and rescheduled for Tuesday. I called to reschedule for Thursday (tires were not on site), showed up Thursday and Torre’s still not there. Manager mentioned something about an email saying they were delayed due to holiday but I never received one. He said he would call me that afternoon or the following morning as soon as my tires arrived. At 10:30 Friday morning I finally called and was told they were there and I could come in and have first priority. My car was taken in shortly after I arrived at 1:00. When I tried to check out (which wasn’t working) I was finally told I had been given false information when told I could type the credit card number in manually. I ended up having to talk my 80 year old mother through a cash advance and transfer of funds over the phone because she’s in a different state and then left standing there while the counter person and manager continued to help other customers at the register next to me without saying a word to me. I was there for three hours total and over an hour of that was trying to check out. The people are very nice but communication, customer service, and organization are severely lacking. No one went over my service with me, I had to call someone out to clear the maintenance light and it’s a good thing I’m already aware the tires need to be tightened again in a week because I wasn’t given any instruction at all.
  • KW
    Kathleen W
    Dec 8, 2025
    1.0
    Didn’t bother to show up for 730 appt No one there 4 of us waiting Had appts and I left after an hour and no call apologizing or trying to make another appt Must be nice to not have to care about actual customers Doesn’t look like your rolling in the customers Try acting like you want one Worst ever

Frequently Asked Questions About Mr. Tire Auto Service Centers

What types of auto services are offered at Mr. Tire Auto Service Centers in Syracuse, NY?

Mr. Tire Auto Service Centers offers dealer-quality auto maintenance and repair services, including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

What are the operating hours of Mr. Tire Auto Service Centers on weekdays?

The service center is open Monday through Friday from 7:30 AM to 7:00 PM.

Brand Certified Facts from Mr. Tire Auto Service Centers

Mr. Tire Auto Service Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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