Mr. Tire Auto Service Centers

Reviews

• SO

  Stephanie O’Connor

  Dec 22, 2025
  2.0
  I made an appointment online for Saturday at Mr.Tire on Genesee St and followed up with a call to ensure the toes were on site, which they were not. The manager said he would order them from the warehouse and rescheduled for Tuesday. I called to reschedule for Thursday (tires were not on site), showed up Thursday and Torre’s still not there. Manager mentioned something about an email saying they were delayed due to holiday but I never received one. He said he would call me that afternoon or the following morning as soon as my tires arrived. At 10:30 Friday morning I finally called and was told they were there and I could come in and have first priority. My car was taken in shortly after I arrived at 1:00. When I tried to check out (which wasn’t working) I was finally told I had been given false information when told I could type the credit card number in manually. I ended up having to talk my 80 year old mother through a cash advance and transfer of funds over the phone because she’s in a different state and then left standing there while the counter person and manager continued to help other customers at the register next to me without saying a word to me. I was there for three hours total and over an hour of that was trying to check out. The people are very nice but communication, customer service, and organization are severely lacking. No one went over my service with me, I had to call someone out to clear the maintenance light and it’s a good thing I’m already aware the tires need to be tightened again in a week because I wasn’t given any instruction at all.
• KW

  Kathleen W

  Dec 8, 2025
  1.0
  Didn’t bother to show up for 730 appt No one there 4 of us waiting Had appts and I left after an hour and no call apologizing or trying to make another appt Must be nice to not have to care about actual customers Doesn’t look like your rolling in the customers Try acting like you want one Worst ever
• AD

  Anthony Daniels

  Dec 1, 2025
  5.0
  We had bring the car in because we had a problem with the warning light for low tire pressure continuously coming on. We bring it in they took a look at it and said it was our right rear tire leaking from the bead. But that day had resealed it and it was ready to go. Best part of the whole thing is they didn't even charge us. However 40 minutes later driving on 81 to go shopping the right rear tire totally blew out from the inside sidewall. We called them and explain the situation they were very apologetic and sent somebody out to put on the spare tire. The gentleman put on the spare and told us he didn't have a tire in stock but come in Monday morning first thing and it'll put on a new tire free of charge. Of course I'm thinking they're going to put on some cheap tire. To my surprise they didn't they put on one that was meant for the car and true to that word that was no charge. And I want to thank the Mechanic Dave and Alex who I believe is a manager there. Both were very professional and obviously know how to take care of their customers. This is not the first call we bring to Mr Tire we had a older car that we had ranked to them twice. On the first occasion we're thinking it's going to cost us a couple hundred bucks to get it fixed and so are surprised it was just a minor adjustment they had to make which they did and didn't charge us for it. And I was surprised because with an old car like this you figured they'd come out and they would have a whole list of what needs to be done to this car. But not at Mr Tire they were totally honest and like I said they didn't even charge us for the first adjustment they made. Couple of months later we bring the car in again and now I'm thinking once again it's going to cost us a couple of hundred bucks maybe even a thousand bucks to get it fixed. Again Mr Tire didn't try to sell us extra work or anything it was a small repair only cost a couple of bucks and off we were. So my wife and I will never bring our car to anyone but Mr Tire. I have not experienced this level of customer care would an auto repair shop as I have with Mr Tire. And I would recommend them to anybody with full confidence that they will be totally happy when they leave that establishment. I even made a post on Facebook that's how satisfied I am with the customer service that we received at Mr Tire on Genesee Street in Syracuse. And I really want to thank once again Dave and Alex for their exceptional customer service and their professionalism.
• GP

  George Phillips

  Nov 29, 2025
  5.0
  Their call center, which is not in Syracuse, overbooked. The manager was great. He rescheduled me first thing the next business day. Great place, great manager
• AB

  Antonio Bethune

  Nov 24, 2025
  2.0
  Took 4 hours to do a car inspection after I made a drop off appointment. When I went to pick up my car it took 30 minutes for someone to come to the front desk and finish my transaction. Honestly you would have better luck going to a Valvoline or some other drive through inspection place would take much less time. Also I heard a bunch of other complaints about the employees damaging cars further and up charging the customer to fix the problems the employees caused. Avoid this place if you can

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