Monro Auto Service and Tire Centers

Reviews

• SL

  Shelley LaMacchia

  5 days ago
  2.0
  I have gone to this Monro location for many years. They were previously incredibly helpful and courteous however there must have been a change in technicians/management and I won’t be back. I will say that I was told on Saturday that when I scheduled service that I’d have a wait due to their being down a technician, which was okay so I rescheduled in order to wait while my car was being serviced but it turned into a 4-5 hour wait with barely courteous notification. I absolutely understand being understaffed, but I could have been warned while making the appt and at the very least could have gotten better customer service on the second appt. I didn’t have the luxury of leaving my car unfortunately so a little acknowledgment for being inconvenienced twice would have gone a long way for me.
• RL

  Rod Little

  5 days ago
  1.0
  My appointment was for 3:00 I had to wait 2 hours to get my car to get the oil changed your staff was very unprofessional I listen to him on the phone as they plotted on ripping off other customers on the service of day was doing the two hours I sat there they overcharged me for the oil change and then wouldn't accept the coupon that your company provides like I told you associate I knew it wasn't no big deal but you'll never get my service again and I will never recommend your company to anyone especially the one on the West Side Onondaga and Syracuse
• AS

  Amber Swartz

  Nov 14, 2025
  1.0
  I have been here a couple times and dealt with one mechanic in particular maybe Ken is his name I believe. Anyways he’s always great this isn’t about him. I have been coming here though because of his good service and this time barely interacted with him. More the front girl Adrianna and another technician I’m unsure of his name to be honest but I haven’t seen him before. I had an appt Monday for 11 am my car would be done same day by 4 I have heard not a thing so I call and talk to Adriana she tells me they have not touched my car no explanation just she’ll tell them to do it next. I was mad I hung up. My mother then called and said will it be done today they said yes someone’s looking at it now sorry I wasn’t here and she didn’t give enough info. One I’m paying a diagnostic fee for a reason. And two she was there looked like maybe just arriving but was there. adrianna calls and tells me diagnosis is a bad fuel pump but the tech on can’t complete the job. I say okay and dealt with it ensured my car would be first worked on in the morning. I fell back the next day around 12 and get told by someone else I think Ken at this point. Who gave me options for payment on a job now costing ten times the amount a fuel pump jump would be almost and diagnosing it as a bad catalytic converter. At this point I just want a new car I want to get out from under the car but ask can we use our own parts and are told yes. I find out the next day I am getting a new car I have asked previously can I drive my car away if I do not pay for the service and I get told yes. When I get there they tell me they never put it together and they need some time to do that cuz it’s not drivable now. I leave not even ten minutes later Adrianna calls me and says it’s good to go!… is this a joke? I go to pick my car up and all the way home it started throwing all the codes it could. Clearly wasn’t put back right at all. I blame the new tech. Giggling with customers upfront about customers checking on their cars while he’s swinging his feet at the front desk.
• SS

  Sarah Schneider

  Nov 13, 2025
  1.0
  It took 6 1/2 hours to have my snow tires put on even though I had an appointment! When I arrived at noon I was told there were 2 cars ahead of mine so it would be 2-2:30. Called at 3:00 and then told there were 4-5 cars ahead of mine. Went at 5:30 and my car still wasn’t being worked on. Finally done at 6:30!
• RR

  Ralph Romano

  Nov 10, 2025
  5.0
  Blew a tire on a Friday afternoon right before I was supposed to travel for the weekend, these guys fit me in within an hour and were able to replace my front two tires quickly while still doing a great, professional job. They even called me shortly after making the appointment to make sure they had the correct tires in stock and to let me know to come in as soon as possible. Workers were very friendly and knowledgeable, especially the guy working the desk up front. I brought my car to another competing tire place last year to have tires replaced and had a bad experience, so I will definitely be sticking with this Monro location in the future.

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