Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Renting a car at Syracuse Hancock International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Syracuse Hancock International Airport today.
Location
Hours
Reviews
4.3
587 reviews
5 stars
428
4 stars
45
3 stars
23
2 stars
18
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, although some reported negative experiences with specific employees.
Vehicle Quality
Most customers were satisfied with the quality and cleanliness of the vehicles rented, noting that they performed well.
Pickup/Drop-off Experience
While many found the pickup and drop-off processes to be quick and efficient, there were complaints about long wait times and issues with reservations.
Communication Issues
Several customers expressed frustration with the lack of communication regarding reservations, fees, and vehicle availability.
Reservation Problems
Some customers reported issues with their reservations not being honored or vehicles not being available as promised.
- IAI dunno At allJan 5, 20265.0Rented 12 passenger van (was given 2025 Ford Transit) for family Christmas trip to Florida from NY. Vehicle was exactly as described. Drove easy, like a car. Quality of vehicle was excellent. Plenty of room for all our stuff plus the passengers. Would be tight fit with 12 people we had 8 and was perfect room for everyone. Had mileage was great at average 17mpg. Only downside was how high vehicle sat without a running board, was a long stride to ground from vehicle interior but it was manageable.
- SSS SmithJan 1, 20263.0Picking up the car was fine, the employee handled everything no problems. Since it was longer than 30 days I had to come back to the airport to renew the contract. I did this and was told nothing else needed to be done, they were kind and professional but the email I was sent didn't reflect the correct date as my original reservation. I called and spoke to Jennifer at the corporate office Las Vegas and she was so rude, I was shocked. I had to take time to drive over there and it isn't my fault someone at Enterprise didn't do their part, so why she felt the need to be so hateful I was only trying to confirm the date I needed to return the car since it is wrong on the emails they sent me. Jennifer would receive a #1, the pick up experience a #5. Issue still not resolved.
- RLRylie LennonDec 22, 20251.0Lied about having no cars
- JGJudi Young GeaslenDec 7, 20255.0Nice 4 door Nissan Sentra. Clearly marked dashboard dials. Easy to drive for unaccompanied, 80 yr old woman, on unfamiliar snowy streets in Syracuse, NY.
- PNPatrick NighlandNov 27, 20251.0So after the rental I was issues broke down on I-90E and spending 4 hours on the evening of the 26th November. I was instructed by the enterprise custom service to leave the vehicle at the rest stop and head to this location via Uber to pickup a replacement vehicle. I finally got to the location at 1145 PM and the didn’t have a vehicle of a similar size to the original, so gave me a compact for the evening and call in the morning to check for availability. I called the airport location the next morning, was told that there was a similar sized vehicle available and head to the airport for pickup. I was then told by the assistant manager and manager that they would not issued the replacement car until I called to have the first vehicle towed out of my own pocket. Essentially leaving me stranded at the airport on thanksgiving’s day. Even after following the night priors customer service instructions. Don’t give this company your money.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car Syracuse Hancock International Airport?
You can choose from a wide selection of vehicles, including compact cars, passenger vans, family SUVs, and luxury cars.
Where is Enterprise Rent-A-Car located at Syracuse Hancock International Airport?
Enterprise Rent-A-Car is located at 1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA.
What are the operating hours of Enterprise Rent-A-Car at Syracuse Hancock International Airport?
The branch is open daily with hours from 7:00 AM to 11:59 PM Monday through Saturday, and Sunday from 8:00 AM to 11:59 PM, with a short open interval around midnight.
How can I make a reservation with Enterprise Rent-A-Car at Syracuse Hancock International Airport?
You can reserve your rental car online at Enterprise's website or at http://enterprise.com/reserve.
What payment options are accepted at Enterprise Rent-A-Car Syracuse Hancock International Airport?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any discounts or special deals?
Yes, Enterprise offers great weekend rates and discounts for active military members.
Is Enterprise Rent-A-Car at Syracuse operated by a women-owned business?
Yes, the Syracuse Enterprise Rent-A-Car location is owned by women.
How can nearby airlines at Syracuse Hancock International Airport help me with my car rental experience at Enterprise?
Nearby airlines like Allegiant Air, Frontier Airlines, Delta Air Lines, and United Airlines can bring you directly to Syracuse Hancock International Airport, where Enterprise Rent-A-Car is located for convenient pickup after your flight.
What nearby transportation options are available at Syracuse Hancock International Airport besides Enterprise Rent-A-Car?
Other car rental agencies like Alamo, National, Budget, Avis, Hertz, Payless, and Dollar are available, as well as taxi services like Syracuse Regional Taxi.
Are there places to relax or eat near Enterprise Rent-A-Car at Syracuse Hancock International Airport?
Yes, you can visit places like Johnny Rockets for a meal, Dunkin' for coffee and donuts, Jamba Juice for smoothies, and lounges like Escape Lounges and the Military Courtesy Room for relaxation.