Enterprise Rent-A-Car

4.0
693 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Syracuse, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Syracuse location today.

Location

Enterprise Rent-A-Car
523 W Genesee St, Syracuse, NY
13204, United States

Hours

Reviews

4.0
693 reviews
5 stars
420
4 stars
94
3 stars
31
2 stars
38
1 star
110

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for their friendliness, professionalism, and helpfulness, creating a positive rental experience for customers.

Efficiency

Many customers noted the quick and straightforward rental process, with minimal wait times for both pickup and drop-off.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including instances where customers arrived to find no cars available despite reservations.

Pricing Concerns

Some customers expressed dissatisfaction with additional charges, such as service fees for minor tolls, leading to feelings of being nickeled and dimed.

Overall Experience

Most customers reported a generally positive experience, with many stating they would return and recommend the service to others.
  • LG
    Lynn Goodson
    3 days ago
    5.0
    A young lady named Rachel assisted me wonderfully she has a wonderful customer service skills it was a pleasure to work with Miss Rachel
  • ML
    Micheal Lockwood
    Nov 16, 2025
    5.0
    Enterprise came in clutch at the last minute when the god awful Hertz screwed us over for the last time. We are now exclusive with Enterprise. You could say we're going steady. Thanks everyone.
  • GT
    George Talkwithgeorge
    Nov 15, 2025
    5.0
    Mo and Rachel are an asset to your company unbelievably friendly courteous. Outgoing, just fun to work with. You really hit the mark enterprise. Thank you
  • JL
    Jeff Lee
    Oct 31, 2025
    3.0
    In general I have no complaints on the rental itself but I was disappointed to get billed a $4.95 service charge two weeks later for a $0.07 toll charge. Really? I spend nearly $300 for a car and they can't pick up a 7 cent toll without charging me 5 bucks? It's that kind of greedy nickle and diming that will make me rent elsewhere next time.
  • MW
    Michelle Watts
    Oct 25, 2025
    5.0
    My personal vehicle had to undergo a week-long autobody repair. Enterprise was one of the companies my insurance company partners with. I had no experience with Enterprise so choosing them was a shot in the dark. It turns out that I’m very happy with my random selection. Everyone I interacted with was terrific: Owen, Moe, Tyler, and Rachel. All so nice and so helpful. They got me in and out of there quickly on both pickup and drop-off, let me select my rental vehicle, and even offered to meet me at the autobody shop rather than getting my own ride to the rental location. I was totally impressed with this whole crew and also was very happy with the rental vehicle itself. It was an all-around great experience.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Syracuse, NY?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks to meet your rental needs.

What are the operating hours for Enterprise Rent-A-Car in Syracuse?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.