Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Staten Island, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tottenville location today.
Location
Hours
Reviews
4.2
223 reviews
5 stars
156
4 stars
20
3 stars
7
2 stars
7
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of individuals like Naya and Miles for their exceptional service.
Cleanliness
Several reviews highlighted the cleanliness of the vehicles, although there were also complaints about receiving dirty cars on occasion.
Reservation Issues
Numerous customers reported problems with reservations, including not having the reserved vehicle available and long wait times to receive a car.
Billing Concerns
There were multiple complaints regarding billing practices, including unauthorized charges and issues with insurance coverage.
Overall Experience
While many customers had positive experiences, there were significant negative reviews indicating dissatisfaction with service and vehicle availability, suggesting inconsistency in overall customer satisfaction.
- RBRuth BatistaNov 12, 20255.0Staff are so nice and walk you through the process and explain things clearly . The staff are very honest and dedicated to their customers. Always a pleasure when I rent from them.
- NUNick UccioNov 7, 20251.0This has been my go to location for 7 years while i have lived around the block. I built a solid relationship with the previous manager as we are always renting for road trips. My wife recently needed a rental while her vehicle was in for repairs. The rental was due back monday by 4:30 pm. We were in rumc (hospital) from 1 pm to 9 pm monday. We arrived back at enterprise Tuesday morning 5 minutes before they opened to explain why the rental was due late and I clearly said I understood that late charges would have to be applied. I asked the store manager to look up my history with enterprise and see if she can do anything besides charge me a full day considering it was 8 am and the full day would be until 4:30 pm which was not needed. After attempting to reprimand me she said she will take care of the bill and not charge the extra day. I figured if the day was $75, $25-$40 would be fair being that it was 8 am, the full day wasn’t due back until 4:30pm and i have spent many thousands of dollars with this specific location. I leave and she emails me the bill with the full price of the extra day on it to be spiteful instead of understanding that i was in the hospital with my 9 month pregnant wife. I even brought her the discharge papers because I don’t lie and I wasn’t looking for a hand out, i was looking to meet them in the middle somewhere. I will never return to this location as long as this person is the manager. The truth is, she belongs at a waffle house or walmart. Not an establishment like enterprise. Very unprofessional, disrespectful and a complete liar. Not what you would expect from enterprise
- RDRocco DiPaoloOct 28, 20255.0Excellent staff, took great care of my rental needs. Highly recommended.
- EWEdward WalshOct 23, 20255.0Excellent customer service excellent communication excellent courtesy Top Notch people working here
- AWAndrea WienerOct 20, 20255.0Great staff, extremely accommodating. Clean cars and very easy to get to.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Tottenville offer?
Enterprise Rent-A-Car in Tottenville offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car at 6381 Amboy Rd?
The location is open Monday and Friday from 7:30 AM to 6:00 PM, Tuesday through Thursday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I make a reservation with Enterprise Rent-A-Car in Staten Island?
You can reserve your rental car online through their website or reservation URL provided on their profile.
Does Enterprise Rent-A-Car provide airport pick-up services at the Tottenville location?
Yes, airport pick-up service is one of the services offered at this location.
What payment options are accepted at Enterprise Rent-A-Car Staten Island?
They accept American Express, Discover, Mastercard, Visa, and checks as payment methods.
Are there any discounts for active military personnel at Enterprise Rent-A-Car in Staten Island?
Yes, the location offers discounts for active military members.
Which nearby train station can help me find the Enterprise Rent-A-Car in Tottenville?
Pleasant Plains Train Station is nearby and can assist you in locating the Enterprise Rent-A-Car location on Amboy Road.
What dining options are close to Enterprise Rent-A-Car in Staten Island?
Nearby dining options include Il Forno Pizzeria for Italian cuisine and Kiddie Cakes for bakery treats and cupcakes.
Can I visit any local shops or services near Enterprise Rent-A-Car during my rental?
Yes, you can visit nearby stores like Flowers By Bernard for florals, Amboy Wines and Liquors for beverages, and Serenity Hair Studio for beauty needs.
How does proximity to Pleasant Plains Train Station benefit Enterprise Rent-A-Car customers?
Customers can easily reach the rental location via Pleasant Plains Train Station, making it convenient for visitors traveling by public transit.