Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Staten Island, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Midland Beach location today.
Location
Hours
Reviews
3.9
304 reviews
5 stars
183
4 stars
39
3 stars
11
2 stars
12
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the service and professionalism of specific staff members, others reported rude and unhelpful interactions.
Vehicle Condition
Several customers noted issues with the cleanliness and maintenance of the vehicles, including unpleasant odors and expired registrations.
Reservation Issues
Many customers experienced problems with reservations, including unavailability of reserved vehicles and last-minute cancellations.
Staff Performance
Certain employees, particularly Zhanice and RJ, received high praise for their efficiency and customer care, while others faced criticism for unprofessional behavior.
Overall Experience
The overall experience varied significantly, with some customers expressing satisfaction and others vowing never to return due to poor service.
- HAhutaf alawiNov 14, 20251.0I would like to file a complaint regarding the extremely poor experience I had with your service. I had a reservation at 11:00 AM to pick up my rental car. When I arrived, I was asked to provide documents that I didn’t have with me, so I immediately went back home to get them. I informed the staff member that I would be returning shortly, and I came back within 30 minutes. However, when I returned, I was left waiting for more than an hour without being helped. When I finally approached the staff member again, he told me that he had given my car to someone else simply because I had left to get the documents—even though I clearly told him I was coming back. His attitude was rude and unprofessional. He also claimed that the company tried calling me the day before and that I didn’t answer, but I returned the call within the same minute and no one picked up. This was one of the worst experiences I’ve ever had. I had work commitments and ended up being extremely late because of this situation. To make things worse, I was then told that there were no available cars and that I would have to wait. I am very disappointed and expect a proper explanation and resolution for what happened. Thank you.
- BBBKNYC11209Oct 31, 20251.0This Enterprise location has terrible customer service and unprofessional staff. They work on commission and don’t care about helping customers unless it’s a new reservation. If you try to rent a car without making a brand-new booking, they won’t assist you. Very rude and unhelpful people — do not go to this location!
- JGJaynee GravinoOct 17, 20251.0Rented a car for the week The next day after I rented it the car was DEAD ! Thanks Enterprise !
- BBBully burnafamOct 9, 20251.0Worst experience ever. Too much to write I would never recommend this place ever nor have my Network rent from this company.
- DSDwight SpearsOct 7, 20255.0The service is always great, the staff are friendly and make a great effort to make sure all customers are happy when they leave
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Staten Island?
Enterprise Rent-A-Car is located at 2100 Hylan Blvd, Staten Island, NY 10306.
What are the operating hours of Enterprise Rent-A-Car during weekdays?
Enterprise Rent-A-Car operates from 7:30 AM to 6:00 PM on Mondays and Fridays, and from 8:00 AM to 6:00 PM from Tuesday through Thursday.
Is Enterprise Rent-A-Car open on weekends?
Yes, Enterprise Rent-A-Car is open on Saturdays from 9:00 AM to 1:00 PM and closed on Sundays.
What types of vehicles does Enterprise Rent-A-Car offer?
They offer a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.
How can I make a reservation with Enterprise Rent-A-Car in Staten Island?
You can reserve your rental car online at their website or by visiting the reservation URL: https://www.enterprise.com/en/car-rental-locations/us/ny/staten-island-midland-beach-2476.html
What payment options are accepted at Enterprise Rent-A-Car?
Enterprise accepts American Express, Check, Discover, MasterCard, and Visa payment methods.
Does Enterprise Rent-A-Car offer any discounts?
Yes, Enterprise offers discounts for active military personnel.
What nearby car-related services can I find around Enterprise Rent-A-Car?
Nearby you can find Island Equipment for automotive repair and rental services, Clean Touch Car Wash for car washing and detailing, and A & N Oil Change for automotive repairs and oil changes.
Are there any nearby gas stations near Enterprise Rent-A-Car?
Yes, there are the BP gas station which also has a convenience store and bakery, and a Mobil gas station with convenience store and auto detailing services close by.
What other useful nearby amenities are close to Enterprise Rent-A-Car?
Nearby amenities include Lucia's Pharmacy for medical supplies, Steve Pante insurance agency, Capital One Bank, and several medical centers such as Stand-Up MRI of Staten Island and Triborough GI Gastroenterologist.