Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Bay St in Staten Island, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Staten Island, NY or call us at (718) 447-3795.
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Jimmy, Jay, and Lolita going above and beyond.
Mixed Experiences
While many reviews highlighted excellent service, there were also complaints about rude staff and poor customer service experiences, indicating inconsistency.
Product Availability
Customers noted that the store had a good inventory of auto parts, although some expressed frustration with the availability of specific items.
Professionalism
Several reviews commended the professionalism of the staff, particularly in handling customer issues and providing assistance.
VG
vanessa guerra
1 day ago
5.0
After Christmas, car trouble can feel overwhelming, but Lolita at the Bay Street AutoZone truly turned our day around. She was so positive, patient, and helpful during a stressful moment. She even brought in the store manager, Javier, who was professional, reassuring, and made sure our battery was installed correctly.
Thanks to their excellent teamwork, we left feeling confident and relieved plus our battery has a four-year warranty. If you need car parts and great customer service, this AutoZone is the place to go. Thank you, Lolita and Javier for your kindness and professionalism!!!
SW
Shaina- Rae Wallace
Nov 30, 2025
5.0
The staff is always amazing everytime I go there and they are very helpful and knowledgeable
SH
Stephanie Haik
Nov 25, 2025
5.0
Stopped in right before my Thanksgiving travel because my windshield wiper was starting to come apart. I picked up a new one and Adam kindly offered to put it on for me -- outside in the rain and all! It was a bit of a trickier install and so Javier also came out to help and together they got it installed quickly and made sure everything was good to go! Both of them were super helpful, friendly, and attentive. Really great service and truly appreciated!
BB
bz b
Nov 21, 2025
5.0
Jay, the employee at this AutoZone store, was incredibly helpful! He patiently helped me resolve the issue and genuinely tried to find a solution. His service was excellent, and he was very professional, which made me feel very at ease. I'm very grateful for his help and will definitely come back next time!
AJ
Andy Jiang
Nov 21, 2025
5.0
I recently visited AutoZone and was helped by Jay Brinson, and I have to say he was exceptionally helpful. Jay went above and beyond to make sure I found exactly what I needed. He took the time to explain my options, answered all my questions, and made the whole process fast and stress-free. It’s rare to meet someone who’s both knowledgeable and genuinely cares about helping customers, but Jay definitely does. AutoZone is lucky to have him, and I’ll absolutely be returning thanks to his great service.