Enterprise Rent-A-Car

Reviews

• AD

  Audra Dehan

  6 days ago
  1.0
  Worst car rental experience in Smithtown. Called Smithtown to reserve, they transferred me to call center. Call center reserved the car. When we got to the lot they said they had no cars available ! We saw the exact car that we reserved on the lot but they refused to rent it to us !!!
• JP

  Jenny Portuallo

  Apr 28, 2026
  1.0
  am writing to express my extreme dissatisfaction with my recent experience renting from Enterprise. At the beginning of April, I rented a small vehicle for 8 days while my personal car was in the repair shop. Upon returning the vehicle, I was shocked to receive a bill totaling $600 for the rental period. This amount seems excessive, especially considering that I later completed a comparable reservation online for the same duration, which totaled just over $300 including taxes. I initially reached out to Enterprise’s corporate office via email but did not receive any response. Approximately two weeks later, I followed up with a phone call and was informed that the Smithtown office would contact me directly to review the charges. It has now been nearly a month, and I have yet to receive any communication. The lack of response and transparency regarding these charges is extremely disappointing. I am requesting a detailed explanation of my bill and a review of the charges applied to my rental. If this matter is not resolved promptly, I will be forced to escalate my complaint to the Better Business Bureau and Consumer Affairs. I look forward to your prompt response.
• AA

  Amanda

  Apr 26, 2026
  5.0
  Great staff!! Super outgoing and welcoming
• SB

  Scott Brunengraber

  Apr 15, 2026
  5.0
  My local enterprise has great staff
• WW

  William Dee (WilliamDee)

  Mar 6, 2026
  2.0
  Had to wait for my car to be cleaned. It was not cleaned well and smelled like pot. Brakes also sounded like they were going bad. I was offered a free upgrade next time I rent as compensation. Doubt there will be a next time.