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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(249 reviews)

Business Details

324 E Main St, Smithtown, NY
11787, United States
(631) 361-2100

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Smithtown, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East Main Street location today.

Location

Enterprise Rent-A-Car
324 E Main St, Smithtown, NY
11787, United States

Hours

Reviews

4.1
249 reviews
5 stars
168
4 stars
23
3 stars
13
2 stars
7
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Nick and Matt for their exceptional service.

Cleanliness Issues

Several reviews highlighted problems with the cleanliness of the vehicles, with reports of dirty cars and unpleasant odors.

Communication Problems

Customers expressed frustration with poor communication regarding vehicle availability and unexpected charges, leading to dissatisfaction with the overall experience.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about vehicle condition and management's handling of issues, indicating inconsistency in service quality.
  • GC
    Gerardo Cellucci
    Jan 20, 2026
    5.0
    The only issue i have they should clean the vehicles better.
  • MP
    Michael P
    Dec 17, 2025
    5.0
    Nick was great to work with, clear with additional add ons and charges, and was very thorough. The car was clean inside and out, and he was well aware of the imperfections of car upon arrival. Pick up and drop off was seamless as well. Highly recommended
  • AA
    A A
    Dec 9, 2025
    5.0
    Straight Forward. No gimmicks
  • SC
    Sajjad Choudhary
    Dec 1, 2025
    1.0
    Customer service is disappointing, I called the local office to ask if they have any SUV before I can request the reservation. I was told yes. Then got a call from them they only have minivans. I called them back again and spoke to Autumn who said yes, they can arrange a smaller SUV. After arriving at the office I was given a choice between a minivan or a small little car. My minivan came with a half a tank gas, and dirty. Picture and video are backing my review. I understand my insurance is paying for the rental but my insurance is paying them because I have the insurance. Very disappointed Enterprise, you can do better. Train your employees better, they are the one your customers see and interact. Note to the owner. Please don't ask me to contact you to further help me. Your employees had a chance and they failed. Spend some time training them, instead of writing a answer to my review.
  • KB
    Kevin Bailey
    Nov 11, 2025
    5.0
    Another totally great experience renting with Enterprise this past weekend. Always my first choice for car rental are the Smithtown and Deer Park, NY locations. Amazingly pleasant and efficient staff, and engaging and knowledgeable as well. Again, I’m not going to mention names here so as not to unintentionally leave anyone out. Blessings and thank you fellas. 🙏🏿❤️💪🏿

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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