Monro Auto Service and Tire Centers

Reviews

• AA

  Anonna

  Apr 20, 2026
  1.0
  Motorists beware, Monro in Saugerties is a predatory business. My husband’s car was damaged at this location while it was left for minor repair (tensioner pulley and two belts). This work should have been a 1 day job and cost $500, but we were told by one of the acting manager's (Hailey) they had trouble getting the part and that it would be ready in 3 days later at $900. Not to mention they at first quoted us 2500$ to change things that does not need to be changed. When we went to pick up the car, after 4 more days of having to call them to find out if the work was done, there was a large scratch running down passenger's side door and our keys were held ransom until we paid the price quoted for the work to be done at the initial estimated time of 3 days. We heard multiple excuses each day why the work was not done on time and heard everything from: ordered wrong part, the old part broke trying to remove it, and they needed two days to get a drill bit to drill out the piece that snapped off. When we arrived at the location to pick up the car we contacted the Saugerties PD, and there was nothing they could do for a civil matter other than make an incidence report. The only manager whose name is posted on the wall (Markos Peratikos) is not present at this location and was not available by phone when the police were summoned over the dispute - despite having spoken to him the day before to report the issue. We were standing there, in the shop forced to call the absentee manager because the acting manager (John Smith) REFUSED to call him claiming he was "in a meeting” despite of our repeated request.John said he does not want to “disturb” Markos . This was around 7pm in the evening. Apparently their time is valuable but not ours. They DO NOT VALUE CUSTOMERS and will just rob you as much as they can. John was so disrespectful and adamant on refusing to help us out. My husband specifically requested Markos call him back when he spoke to him earlier in the day to let my husband know how much we would be charged when we showed up to pick up the car. We never received a call back after leaving multiple voice messages before going to the location which is about an hour from where we live as this was an unexpected pulley failure in the highway. This a place is a scam and absolute nightmare. We would never go back to a Monro anywhere after this experience. These people should be ashamed of themselves and they give decent mechanics everywhere a bad reputation. Be warned, if you value your time and capital stay away from this place. Needless to say they are not registered with the better business bureau.
• AS

  Ari Schnitzer

  Apr 18, 2026
  5.0
  Great service, in and out.
• GG

  Gabriel

  Apr 10, 2026
  5.0
  They always take care of me and provide excellent service. Recommend for your vehicle needs!
• AA

  Aaron

  Apr 8, 2026
  5.0
  Always fast and friendly service. Never any issues.
• AL

  Ambrose Liu

  Mar 31, 2026
  5.0
  Down on a donut and had a 100 mile ride back to the city. They replaced the wheel quickly and for a reasonable price. The workers were also very kind and pleasant.

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