Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Rome, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Rome location today.
Location
Hours
Reviews
4.2
259 reviews
5 stars
178
4 stars
32
3 stars
11
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and condition, with some customers receiving dirty cars or vehicles that did not meet their expectations.
Reservation Issues
There were multiple complaints about reservations not being honored, with customers arriving to find no vehicles available despite having confirmed bookings.
Pricing Concerns
Customers expressed dissatisfaction with pricing, mentioning hidden fees and high costs compared to competitors.
Overall Experience
While many customers had positive experiences, there were significant mentions of negative interactions, particularly regarding communication and service quality.
- OFOlivia Fruin5 days ago5.0Great Customer Service, vehicle was very clean and taken care of. When I dropped off the car, my Dad left his money under the seat. I was called immediately to come pick it up, honesty works at the Rome store!!! Thank you get much!!
- JPJOSEPH PERROTTANov 1, 20255.0Coordination with my insurance company was so easy with Enterprise. Thanks so much.
- WLWilliam LastOct 28, 20255.0Fast friendly service, clean vehicle, would definitely use them again.
- RARamon AielloOct 11, 20251.0My first time renting a vehicle in a long time. Reservation made on a Tuesday, pick up on Thursday, requested a midsize SUV for a roomy trip out of state and was told all they had left was a truck. Terrible customer service. Should have been notified in advance that vehicle request wasn’t even close. The gas alone would have been double and the space was far worse than my compact.
- RHRichard HopperOct 6, 20255.0Ryan made the whole first time experience easy as heck! I will definitely be renting from Enterprise again
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Rome, NY?
Enterprise Rent-A-Car in Rome offers a wide range of vehicles including cars, vans, luxury cars, and more with flexible rental options.
What are the operating hours for Enterprise Rent-A-Car in Rome, NY?
The rental location is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is Enterprise Rent-A-Car located in Rome, NY?
Enterprise Rent-A-Car is located at 706 Erie Blvd West, Rome, NY 13440, USA.
How can I make a reservation with Enterprise Rent-A-Car in Rome, NY?
You can reserve a rental car online at their reservation page: https://www.enterprise.com/en/car-rental-locations/us/ny/rome-2970.html?mcid=yext:245709
Does Enterprise Rent-A-Car in Rome, NY offer airport pick-up services?
Yes, Enterprise Rent-A-Car in Rome provides airport pick-up service for customers.
What payment methods are accepted at Enterprise Rent-A-Car in Rome, NY?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there discounts available for active military personnel at Enterprise Rent-A-Car in Rome, NY?
Yes, Enterprise offers discounts for active military members.
What auto insurance services are available near Enterprise Rent-A-Car in Rome?
Michael Garcia: Allstate Insurance nearby provides auto, home, and rental insurance services which might be helpful along with your rental needs.
Where can I find car repair and maintenance services near Enterprise Rent-A-Car in Rome?
Nearby automotive services include Bravos Machine Shop and Auto, Eastup Automotive Repair, and Auto Tech for repairs, oil changes, and auto restoration needs.
Are there convenient places to grab a snack or coffee near Enterprise Rent-A-Car in Rome?
Yes, Fastrac convenience store and gas station nearby offers coffee and snacks to enjoy before or after your rental visit.