I always get fantastic service here. They fit me in on a busy Saturday and still had my car back to me 2 hours before the end of the day.
TD
Tom Donahue
Jan 16, 2026
5.0
I called on Wednesday, January 14th and spoke with Jeremy. I needed 4 new tires for my F-150. He gave me every detail. When I showed up Thursday morning, blizzard outside, Harrison was there. Great guy. My total experience was amazing. Cannot recommend them enough. I am hoping they can help me with my C-5 50th Anniversary Corvette sometime. My wife Annie has been going there for several years. Cheers.
LG
Lil G
Nov 14, 2025
1.0
Called here over a 45 minute window and no one would answer the phone!!! Requested a manager at 4:00 pm on a Friday was told none available and after explaining my plight of unable to reach someone on the phone, old guy that answered the phone states “if this isn’t the location for you then you can go somewhere else” I politely advised This is why you are a employee and not a owner. Location is open but takes me a hour to reach someone to make a appointment and some how I’m the issue for addressing this experience. Taking my car to Mavis next door. Was declined a manager or supervisor take my $150 somewhere else
Edit: Spoke with customer service wasted time. Offered me to commute to another location. Pay for the services and submit the documents for a rebate. Really terrible customer service is joke in store and over the phone wasted another 30 minutes with this foolishness. How about start with addressing the issue at the location more concerned about retaining business then providing a solution. Why would i want to pour numerous amounts of time into recovering a issue. My time is money im already 1 hours and 20+ into this issue. Now commute 15 minutes 2 another location to avoid further issues here. That’s another 30 minutes. Fill out a form send it etc check on it call. Another hour. Grand total 5+ man hours expected to get $100 discount man get yall stuff together.
Frequently Asked Questions About Goodyear Auto Service
What automotive services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repairs including oil changes and tire services.
Where is Goodyear Auto Service located?
It is located at 2040 Ridge Road West, Rochester, NY 14626-2721, United States.
What are the regular operating hours of Goodyear Auto Service?
The service center is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays.
Does Goodyear Auto Service offer in-store pickup?
Yes, they provide in-store pickup service for certain products.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance and restroom.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online via their reservation page at https://www.goodyearautoservice.com/en-US/make-appointment.
Which nearby coffee shops can I visit before or after my appointment at Goodyear Auto Service?
Nearby coffee shops include Tim Hortons and Starbucks, both great spots for a quick drink.
Are there any nearby medical facilities in case I need urgent care while visiting Goodyear Auto Service?
Yes, UR Medicine Urgent Care, Strong Memorial Hospital, and URMC Urgent Care are nearby medical facilities providing various health services.
What nearby dining options are available around Goodyear Auto Service?
Pontillo's Pizzeria offers American-style pizza and is a convenient dining option near the service center.
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