Business Details
About
Auto Repair Shop
Vail Automotive provides auto repair services, car maintenance services, exhaust repairs and system repairs, and tire services in Rochester, NY.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
97 reviews
5 stars
79
4 stars
8
3 stars1
2 stars1
1 star
8
- JVJason VanDemarkDec 31, 20255.0Highly skilled and honest auto repair shop. The best around.
- JKJennifer KykerDec 11, 20255.0I have taken my car to Vail for over a decade and trust their work completely! They are courteous and fair, and always manage to fit me in their schedule. Their central location in the south wedge is also super convenient.
- KFKevin A FOct 27, 20255.0Great service, honest and fair. Good customer service. Several jobs and maintenance over the last couple years.
- JSJames sJun 12, 20195.0Amazing I highly recommend Andrew he is honest and a great mechanic
Frequently Asked Questions About Vail Automotive
Can you work on all makes and models?
Our expertise primarily covers domestic and Asian import vehicles. We service SUVs and trucks up to three-quarter ton capacity.
How often should I change my oil?
Oil change intervals typically range from 3,000 to 5,000 miles, but this can vary based on your specific vehicle and driving conditions. We recommend consulting with us for personalized guidance.
How do I know if my car needs a tune-up?
Indications that your car may need a tune-up include decreased fuel efficiency, engine running roughly when idle, starting difficulties, unusual noises, or illuminated dashboard warning lights. If you experience any of these symptoms, we advise scheduling a diagnostic check with us.
Do I need an appointment, or do you accept walk-ins?
Our services are provided by appointment only to ensure we can dedicate the necessary time and attention to each vehicle.
How long will my repair take?
Repair duration varies depending on the service required. Minor services like oil changes or tire rotations may be completed in less than an hour, while more complex diagnostics and major repairs might require additional time. We always provide an accurate time estimate before commencing any work.
Do you offer vehicle diagnostics?
Yes, we utilize advanced diagnostic equipment to accurately identify issues with your vehicle's engine, electrical systems, and other components. Our aim is to swiftly pinpoint problems and avoid unnecessary repairs.
Can you give me an estimate before doing the work?
Certainly. We provide a detailed estimate prior to starting any repair work. We'll also explain the issue in clear terms and address any questions you may have to ensure you're fully informed about the proposed service.
Do you offer warranties on repairs?
We stand behind our work with a 2-year or 24,000-mile warranty on repairs, whichever comes first.