Brand Certified
Vail Automotive
4.5(97 reviews)
Certified by Vail Automotive • Mar 01, 2026
Business Details
757 South Ave, Rochester, NY
14620, United States
Certified by Vail Automotive • Mar 01, 2026
(585) 844-6422
Certified by Vail Automotive • Mar 01, 2026
https://www.vailautomotivenrochester.com/
Certified by Vail Automotive • Mar 01, 2026
About
Certified by Vail Automotive • Mar 01, 2026
Auto Repair Shop
Vail Automotive provides auto repair services, car maintenance services, exhaust repairs and system repairs, and tire services in Rochester, NY.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by Vail Automotive • Mar 01, 2026
Hours
Certified by Vail Automotive • Mar 01, 2026
Reviews
4.5
97 reviews
5 stars
79
4 stars
8
3 stars1
2 stars1
1 star
8
- RLRsk LJan 30, 20265.0Andrew and his guys have been wonderful with my 180k mile mini van that definitely needs a lot of attention now. Always honest and great prices esp for women and minorities. Highly recommend.
- JVJason VanDemarkDec 31, 20255.0Highly skilled and honest auto repair shop. The best around.
- JKJennifer KykerDec 11, 20255.0I have taken my car to Vail for over a decade and trust their work completely! They are courteous and fair, and always manage to fit me in their schedule. Their central location in the south wedge is also super convenient.
- KLKevin M LOct 27, 20255.0Great service, honest and fair. Good customer service. Several jobs and maintenance over the last couple years.
- KKKreeMay 14, 20252.0I stopped in to get some air in my tires and ask for a quote to get the exhaust tightened on my classic, diesel Mercedes. The two gentlemen working in the garage were friendly and said to pull up for air. The one with blue eyes pet my dog and advised me to get inside to speak with Andrew about it. (I think that was his name.) When I walked too far around the corner, the mechanic came over and showed me how to enter the office. I thought that was very kind of him rather than just yelling and pointing! However, this is where my experience went south. The owner (or son of the owner) was neither friendly nor helpful. He didn’t greet me when I entered or smile like his employee did. He told me that my 300D was too hard to work on hard to find parts for, neither of which is true. I explained I wasn’t looking for a new mechanic, I just needed the exhaust to stop rattling, yet he carried on about what a pain my car was! He said it was nothing personal, lol. I would have believed that had he greeted me when I entered his shop or gave me a recommendation to a diesel mechanic or simply someone not as lazy and unhelpful as him. I advised him that going forward, 300Ds are super easy to work on. (I even do some jobs myself; I just don’t have the time right now nor a proper workspace living in an apartment.) I told him my mechanic in Tennessee never had a hard time finding new or used parts, and that FCP Auto Parts is a killer website as are junk yards. Still, he wanted nothing to do with my business. I specifically stopped there rather than going to be a bigger company, because I wanted to support a mom and pop shop. The interaction left a very bad taste in my mouth.
Frequently Asked Questions About Vail Automotive
Can you work on all makes and models?
Our expertise primarily covers domestic and Asian import vehicles. We service SUVs and trucks up to three-quarter ton capacity.
How often should I change my oil?
Oil change intervals typically range from 3,000 to 5,000 miles, but this can vary based on your specific vehicle and driving conditions. We recommend consulting with us for personalized guidance.
How do I know if my car needs a tune-up?
Indications that your car may need a tune-up include decreased fuel efficiency, engine running roughly when idle, starting difficulties, unusual noises, or illuminated dashboard warning lights. If you experience any of these symptoms, we advise scheduling a diagnostic check with us.
Do I need an appointment, or do you accept walk-ins?
Our services are provided by appointment only to ensure we can dedicate the necessary time and attention to each vehicle.
How long will my repair take?
Repair duration varies depending on the service required. Minor services like oil changes or tire rotations may be completed in less than an hour, while more complex diagnostics and major repairs might require additional time. We always provide an accurate time estimate before commencing any work.
Do you offer vehicle diagnostics?
Yes, we utilize advanced diagnostic equipment to accurately identify issues with your vehicle's engine, electrical systems, and other components. Our aim is to swiftly pinpoint problems and avoid unnecessary repairs.
Can you give me an estimate before doing the work?
Certainly. We provide a detailed estimate prior to starting any repair work. We'll also explain the issue in clear terms and address any questions you may have to ensure you're fully informed about the proposed service.
Do you offer warranties on repairs?
We stand behind our work with a 2-year or 24,000-mile warranty on repairs, whichever comes first.
Brand Certified Facts from Vail Automotive
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Certified March 01, 2026Yext Knowledge Graph
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