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Safelite AutoGlass

4.6
(196 reviews)

Business Details

736 East Ridge Road, Rochester, NY
14621, United States
(888) 843-2798
https://www.safelite.com

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Rochester area, turn to Safelite AutoGlass . Those in central Rochester or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 736 East Ridge Road, Safelite AutoGlass Rochester repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Location

Safelite AutoGlass
736 East Ridge Road, Rochester, NY
14621, United States

Hours

Reviews

4.6
196 reviews
5 stars
172
4 stars
4
3 stars
4
2 stars
2
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly, professional, and efficient service provided by the staff.

Timeliness

Numerous reviews highlighted the quick turnaround time for repairs, often completing work faster than expected.

Communication

Customers appreciated the excellent communication throughout the service process, including updates and explanations from technicians.

Quality of Work

While many reviews noted high-quality repairs, there were some complaints about issues arising from the work, including damage to vehicles during service.

Mixed Experiences

Several customers reported both positive and negative experiences, indicating inconsistency in service quality across different visits.
  • MS
    Mike Szatkowski
    4 days ago
    3.0
    work was good (they should clean the dust, dirt, fingerprints off the inside of the windshield) the problem I had is they couldn't do the recalibration of the camera because they don't have the software for my sprinter? this should have been disclosed to me when I was setting the appointment. I would have gone some ware else that could have. (probably why they don't tell you first) now after waiting over two hours at there shop. I have to go to the dealer and wait again and possibly pay more. the workers were very nice just not happy with the process.
  • SC
    Stanley Clark-Papke
    4 days ago
    5.0
    Safelite staff and technicians were top notch I would recommend going to the east Ridge location. They are professional and knowledgeable. My window gave them a run for their money and they never gave up until it was fixed 100 percent. Leah the front end was professional very nice and notified me throughout the process. Great job team.
  • SS
    Steve Sullivan
    6 days ago
    5.0
    Needed a full windshield replacement. The process was super easy and super affordable. Was extremely happy with the service and how quick they got it done. Was ecstatic that they even were able to move my inspection sticker and registration over to the new windshield without issue.
  • JK
    Jacki Kapsho
    Feb 24, 2026
    5.0
    The Irondequoit location is where I had my windshield replaced. Any negative thoughts have nothing to do with the employees bit rather the Co. The employees were fantastic! I don't like not being able to reach the store front itself. I could not find or locate their number to contact them until I had my final invoice in my hand, useless. There was an issue, (the cover for the rear view mirror was not put back on. It was late and dark no worries) I stopped in the next day just as they opened. 2 employees were packing the truck for mobil customers and I showed them the issue. It was taken care of immediately and without hesitation. Thank you!
  • BW
    Bob Wirth
    Feb 22, 2026
    5.0
    Great service very professional and prompt service when needed. With the unexpected snow falling on my car it shattered my windshield and needed replacement .Highly satisfied from the call to make the appointment to the service tech that came to replace my glass. If you need a good glass company Safelite is your company !!!!

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass in Rochester offer?

Safelite AutoGlass in Rochester offers auto glass installation and repair, windshield chip and crack repair, windshield wiper replacement, and insurance paperwork processing with same-day service.

Where is Safelite AutoGlass located in Rochester?

Safelite AutoGlass is located at 736 East Ridge Road, Rochester, NY 14621, USA.

Brand Certified Facts from Safelite AutoGlass

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Certified March 01, 2026Yext Knowledge Graph
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