National Car Rental

4.3
358 reviews

About

Car Rental Agency
Skip the counter when you rent a car with National in Rochester. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Rochester today!

Location

National Car Rental
1200 Brooks Ave- Roch. Airport, Rochester, NY
14624, United States

Hours

Reviews

4.3
358 reviews
5 stars
235
4 stars
57
3 stars
25
2 stars
15
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Reservation Issues

Several reviews highlighted problems with reservations, including lost bookings and unavailability of reserved vehicles, leading to customer dissatisfaction.

Vehicle Condition

Feedback indicated mixed experiences regarding vehicle cleanliness, with some customers reporting dirty cars upon pickup.

Efficient Process

Customers appreciated the quick and smooth rental process, particularly with the Emerald Aisle service.

Mixed Experiences

While many had positive experiences, some customers reported significant issues with customer service and vehicle availability, leading to frustration.
  • DL
    Dan Lamphron
    6 days ago
    1.0
    Asked four times on two reservations if a vehicle would be available at the site location. Wasted two hours of my time driving and multiple phone calls to find they do not when told they would be on site. Outsourced 3rd world labor, no communication between sites, untrained staff, extremely unprofessional business practices. I will never use this company again. 10/10 would not recommend.
  • MB
    Millie Boles
    Nov 10, 2025
    5.0
    Very helpful and kind. Didn't like the cold.
  • JZ
    john zona
    Nov 2, 2025
    1.0
    Stay away from this place. The machines don't work half the time. They lose your reservation all the time. They don't do as they post
  • BS
    Benjamin Swanson
    Nov 2, 2025
    5.0
    Peter, Jacksonand Sully were extremely helpful checking my car back in, went above and beyond and truly provided great customer service Great car and overall experience. Highly recommend
  • JL
    Johary Limarie
    Nov 2, 2025
    5.0
    “I just want to give a huge shout-out to National Car Rental for their incredible honesty and great service. I recently rented a van and accidentally left my Canon camera behind when I returned it. They found it and kept it safe in their lost and found, and I just picked it up today. I’m beyond grateful for their honesty and care. Thank you, National Car Rental, for turning what could have been a stressful situation into a really positive experience!”

Frequently Asked Questions About National Car Rental

What services does National Car Rental in Rochester offer?

National Car Rental in Rochester offers car rental services including economy and luxury car rentals, and airport pick up.

What are the operating hours of National Car Rental at Rochester Airport?

National Car Rental operates daily with hours generally from 7:00 AM to 11:59 PM, and they have short open intervals around midnight.