Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Rochester. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Rochester today!
Location
National Car Rental
1200 Brooks Ave- Roch. Airport, Rochester, NY
14624, United States
Hours
Reviews
4.3
358 reviews
5 stars
235
4 stars
57
3 stars
25
2 stars
15
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Reservation Issues
Several reviews highlighted problems with reservations, including lost bookings and unavailability of reserved vehicles, leading to customer dissatisfaction.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness, with some customers reporting dirty cars upon pickup.
Efficient Process
Customers appreciated the quick and smooth rental process, particularly with the Emerald Aisle service.
Mixed Experiences
While many had positive experiences, some customers reported significant issues with customer service and vehicle availability, leading to frustration.
- DLDan Lamphron6 days ago1.0Asked four times on two reservations if a vehicle would be available at the site location. Wasted two hours of my time driving and multiple phone calls to find they do not when told they would be on site. Outsourced 3rd world labor, no communication between sites, untrained staff, extremely unprofessional business practices. I will never use this company again. 10/10 would not recommend.
- MBMillie BolesNov 10, 20255.0Very helpful and kind. Didn't like the cold.
- JZjohn zonaNov 2, 20251.0Stay away from this place. The machines don't work half the time. They lose your reservation all the time. They don't do as they post
- BSBenjamin SwansonNov 2, 20255.0Peter, Jacksonand Sully were extremely helpful checking my car back in, went above and beyond and truly provided great customer service Great car and overall experience. Highly recommend
- JLJohary LimarieNov 2, 20255.0“I just want to give a huge shout-out to National Car Rental for their incredible honesty and great service. I recently rented a van and accidentally left my Canon camera behind when I returned it. They found it and kept it safe in their lost and found, and I just picked it up today. I’m beyond grateful for their honesty and care. Thank you, National Car Rental, for turning what could have been a stressful situation into a really positive experience!”
Frequently Asked Questions About National Car Rental
What services does National Car Rental in Rochester offer?
National Car Rental in Rochester offers car rental services including economy and luxury car rentals, and airport pick up.
What are the operating hours of National Car Rental at Rochester Airport?
National Car Rental operates daily with hours generally from 7:00 AM to 11:59 PM, and they have short open intervals around midnight.
Where is National Car Rental located in Rochester?
It is located at 1200 Brooks Ave- Roch. Airport, Rochester, NY 14624, USA.
How can I reserve a car with National Car Rental in Rochester?
You can reserve a car online at their website: https://www.nationalcar.com/en/car-rental-locations/us/ny/rochester-new-york-intl-airport-29nl.html.
Which payment methods are accepted at National Car Rental Rochester?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does National Car Rental offer any special discounts?
Yes, they offer special discounts including discounts for active military personnel.
How can I contact National Car Rental in Rochester?
You can call their local phone number at +1 585-235-8000 or their toll-free line at +1 888-826-6890.
What nearby dining options are available close to National Car Rental at Rochester Airport?
Nearby dining options include Red Osier (American steakhouse), Taste of Rochester (pizza restaurant), Dunkin', Subway, On The Rocs (sports bar), Gusto (Italian diner), and Genesee Pub & Alehouse.
What airport facilities and terminals are close to National Car Rental in Rochester?
Nearby airport facilities include Greater Rochester International Airport (ROC), Frederick Douglass Greater Rochester International Airport, Official JetBlue Terminal, Delta Terminal, American Airlines Terminal, and Rochester Airport.
Are there other car rental agencies near National Car Rental at Rochester Airport?
Yes, nearby car rental agencies include Dollar Rent A Car, Dollar Car Rental, Avis Rent A Car, Budget Rent A Car, Alamo Rent A Car, and Hertz.