Monro Auto Service and Tire Centers

Reviews

• RR

  Retrowave

  3 days ago
  5.0
  Steve, the manager on duty today, is an absolute legend of a human being! I had a Carvana car delivered to me with a dead battery and Griffs gave me a jump start and scheduled me an appointment here, they were so great to take an emergency situation for me and handle it quickly! From the moment I walked in, Steve already knew who I was and what I needed and made me feel at home…. The tension I had just faded right away and he even got on the phone to handle the claim with carvanas coverage company to make sure I was covered! Best experience ever at an auto shop and that’s thanks to Steve who deserves a huge raise for really elevating the experience and handling my situation in the best manner possible as well as his sole mechanic who did the work! Thank you guys!!
• PB

  Pam Brady

  Dec 31, 2025
  5.0
  It was the end of the month and I needed an inspection. I called and got an appointment for the inspection and oil change within 2 days. They were done unless than an hour and I was on my way. Excellent service.
• DD

  d2maveric

  Dec 26, 2025
  1.0
  I wish i could say I had good service but i wasn't given any service. I made an appointment to have my brakes looked at at 7:30am. When I arrived i was told no mechanic was there to do the job. Why are they allowing appointments to be made without someone there to do the work? Edit: Only response I get is an automated AI response directing me to their complaint Phone tree that is intentionallly vague and confusing that is designed to confuse people into giving up. We it worked. I have no recourse to this failure on their end.
• JW

  Justin Wright

  Dec 24, 2025
  3.0
  The Howard Rd location was terrible. Took them 3 days to look at my car, and then tell me the guy who could do the job was going on vacation the next day. Then they had me tow it myself to another Monro — until my insurance stepped in and said no way and had to call them to get them to tow it. Went to the Chili Ave location and thankfully they were on point. Immediately got it in, looked at, and fixed in two days. Unfortunately, though, the total bill was $100 more than I was originally quoted. They also fixed a loose O2 sensor for me qhich I really appreciate! I will definitely return to do business with the Chili Ave shop and hopefully have a better experience overall.
• JM

  Juanita McKnight

  Dec 22, 2025
  5.0
  Been looking for an honest repair shop after being scammed at a couple locations so I decided to go here to get an oil change. I was delighted to see that the manager was a woman who was very polite and had a good memory of what was needed. She made me feel welcomed and at ease of not being scammed. I think I will be choosing this Monroe location for all of my future vehicle needs.

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