Monro Auto Service and Tire Centers

4.2
402 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
3000 West Henrietta Road, Rochester, NY
14623, United States

Hours

Reviews

4.2
402 reviews
5 stars
289
4 stars
31
3 stars
11
2 stars
10
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist, particularly highlighting individuals like Rashad and Ricky.

Professionalism

While some reviews noted excellent professionalism, others pointed out instances of unprofessional behavior and poor communication, particularly regarding appointments and service expectations.

Service Quality

Customers reported mixed experiences with service quality, with some receiving thorough and effective repairs, while others faced issues with incomplete work and upselling.

Efficiency

Several reviews mentioned quick service and the ability to accommodate urgent requests, although there were also complaints about delays and disorganization.

Trustworthiness

There were concerns about transparency and trust, with some customers feeling misled about pricing and service needs, while others felt confident in the honesty of the staff.
  • EJ
    Eugene Jones
    Dec 30, 2025
    1.0
    Brought my vehicle for a wheel alignment. Was sent from another location to this location. They had me waiting 2 hours just for them to say I don’t need one. They was unsure what the problem was and advised me to go into a dealership. Highly don’t recommend this place!!! Very unorganized, short staffed, and uneducated.
  • AS
    Abednego T Saah
    Dec 29, 2025
    5.0
    Thank you for always helping me.
  • HQ
    Hậu Quang
    Dec 22, 2025
    5.0
    I’m an active duty soldier and yesterday I found myself over 3 hours away from base when something suddenly went wrong with my car. I was stressed and worried because I needed to get back, and several shops turned me away. This Monro Auto Service and Tire Center was the only place that took me in. Not only did they diagnose and fix the issue quickly, but they went above and beyond by not charging me at all. That kind of generosity and respect means more than I can put into words.The staff was professional, understanding, and genuinely cared about helping me get back on the road safely. They didn’t have to do what they did but they did, and I’ll never forget it. If you’re looking for honest mechanics with big hearts, this is the place. I highly recommend them and will absolutely support them any chance I get.
  • JR
    Jarod Ruffing
    Dec 21, 2025
    5.0
    Excellent customer focused care... Everyone in this shop was so knowledgeable and helpful. Dillian, Chodie, and Ricky went above and beyond to make sure my car was safe to drive. 10/10 recommend for tires, car maintenance. Thank you so much!
  • BP
    Brian Pachla
    Dec 19, 2025
    5.0
    Got an inspection. Great people and service. Highly recommend.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What auto maintenance and repair services does Monro Auto Service and Tire Centers offer?

Monro provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, and check engine services.

Which tire brands are available at Monro Auto Service and Tire Centers?

They specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.