Monro Auto Service and Tire Centers

4.2
394 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
3000 West Henrietta Road, Rochester, NY
14623, United States

Hours

Reviews

4.2
394 reviews
5 stars
282
4 stars
31
3 stars
11
2 stars
10
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service, highlighting specific staff members like Rashad and Ricky for their helpfulness and dedication.

Efficiency

Several reviews noted quick service, with many customers being accommodated on short notice or receiving prompt assistance.

Communication Issues

Multiple customers reported poor communication regarding appointments, service updates, and pricing, leading to frustration and confusion.

Mixed Repair Quality

While some customers had positive experiences with repairs, others reported issues with the quality of work and transparency regarding necessary repairs.

Staffing Problems

A recurring theme was the shop being short-staffed, which affected service speed and customer experience.
  • HP
    Hannah Poole
    Oct 26, 2025
    5.0
    We called only an hour before closing after getting a flat tire on the road. They were able to see us immediately, plug the tyre and provided information on what we needed to do to change the tyre at a later date. Chodie and Anthony were so incredibly friendly, helpful and professional, and we were so grateful to be able to get back on the road in less than 30mins!
  • DC
    Dave Christensen
    Oct 20, 2025
    5.0
    Professional Service preformed as promised.
  • RP
    Raina Phipps
    Oct 19, 2025
    5.0
    Went in for an inspection, front desk management was absolutely amazing and kind. They have your best interest at heart and seemed to love what they do. The staff was also kind and professional. Went above and beyond to help my car pass, part ordered and fixed in the same day, same hour! A young man helped me with my key fob that had some issues, the great advice and extra time spent with me as a customer will keep me coming back. Best garage experience! Thank you so much!
  • RD
    Rosa Diaz
    Oct 17, 2025
    5.0
    They put air in my tires. Free service. Friendly and great customer service.
  • ER
    Eric R
    Oct 16, 2025
    5.0
    NYS safety inspection was overdue on my wife's car. Rick was able to fit me in on very short notice. My wife and I appreciated his attention and will recommend Rick in the future.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What auto maintenance and repair services does Monro Auto Service and Tire Centers offer?

Monro provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, and check engine services.

Which tire brands are available at Monro Auto Service and Tire Centers?

They specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.