Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
3000 West Henrietta Road, Rochester, NY
14623, United States
Hours
Reviews
4.2
402 reviews
5 stars
289
4 stars
31
3 stars
11
2 stars
10
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist, particularly highlighting individuals like Rashad and Ricky.
Professionalism
While some reviews noted excellent professionalism, others pointed out instances of unprofessional behavior and poor communication, particularly regarding appointments and service expectations.
Service Quality
Customers reported mixed experiences with service quality, with some receiving thorough and effective repairs, while others faced issues with incomplete work and upselling.
Efficiency
Several reviews mentioned quick service and the ability to accommodate urgent requests, although there were also complaints about delays and disorganization.
Trustworthiness
There were concerns about transparency and trust, with some customers feeling misled about pricing and service needs, while others felt confident in the honesty of the staff.
- EJEugene JonesDec 30, 20251.0Brought my vehicle for a wheel alignment. Was sent from another location to this location. They had me waiting 2 hours just for them to say I don’t need one. They was unsure what the problem was and advised me to go into a dealership. Highly don’t recommend this place!!! Very unorganized, short staffed, and uneducated.
- ASAbednego T SaahDec 29, 20255.0Thank you for always helping me.
- HQHậu QuangDec 22, 20255.0I’m an active duty soldier and yesterday I found myself over 3 hours away from base when something suddenly went wrong with my car. I was stressed and worried because I needed to get back, and several shops turned me away. This Monro Auto Service and Tire Center was the only place that took me in. Not only did they diagnose and fix the issue quickly, but they went above and beyond by not charging me at all. That kind of generosity and respect means more than I can put into words.The staff was professional, understanding, and genuinely cared about helping me get back on the road safely. They didn’t have to do what they did but they did, and I’ll never forget it. If you’re looking for honest mechanics with big hearts, this is the place. I highly recommend them and will absolutely support them any chance I get.
- JRJarod RuffingDec 21, 20255.0Excellent customer focused care... Everyone in this shop was so knowledgeable and helpful. Dillian, Chodie, and Ricky went above and beyond to make sure my car was safe to drive. 10/10 recommend for tires, car maintenance. Thank you so much!
- BPBrian PachlaDec 19, 20255.0Got an inspection. Great people and service. Highly recommend.
Frequently Asked Questions About Monro Auto Service and Tire Centers
What auto maintenance and repair services does Monro Auto Service and Tire Centers offer?
Monro provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, and check engine services.
Which tire brands are available at Monro Auto Service and Tire Centers?
They specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Where is Monro Auto Service and Tire Centers located?
It is located at 3000 West Henrietta Road, Rochester, NY 14623, USA.
What are the operating hours for Monro Auto Service and Tire Centers?
They are open Monday through Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
How can I contact Monro Auto Service and Tire Centers by phone?
You can reach them at +1 585-424-2400.
Does Monro Auto Service and Tire Centers have an online presence?
Yes, their website is https://locations.monro.com/ny/rochester/3000-w-henrietta-road and they have listings on Bing, Facebook, Yelp, and Google with specific URL overrides.
Are there any bicycle shops near Monro Auto Service and Tire Centers?
Yes, Park Ave Bikeshop is nearby offering bicycle sales, sporting goods, and bike rentals, making it convenient if you need bike repair or rentals before or after your visit to Monro.
What local dining options are near Monro Auto Service and Tire Centers?
Nearby dining includes Mediterranean Kebab House, Amiels the Original Submarine, Popeyes Louisiana Kitchen, Wings Over Rochester, and Don Patrons Mexican Grill, which provide various cuisines for a meal before or after your auto service.
Are there any beauty and spa services near Monro Auto Service and Tire Centers?
Yes, Smart haircut salon and Sophisticated Nail Salon are nearby for hair and nail services, useful if you want to combine your auto service visit with some personal care.
Where can customers find automotive parts or other repair services nearby?
Nearby automotive-related options include Action Auto Parts, Sell My Junk Car of Rochester, Livecchi Custom Cycles for motorcycle repairs, and Wilbert's Premium Auto Parts of Rochester, providing various parts and automotive services to complement Monro's offerings.