Monro Auto Service and Tire Centers

4.5
299 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
965 Jefferson Road, Rochester, NY
14623, United States

Hours

Reviews

4.5
299 reviews
5 stars
246
4 stars
11
3 stars
8
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being professional, courteous, and knowledgeable, with specific mentions of managers Gordy and Nelson.

Service Quality

Overall, customers reported satisfaction with the quality of service, including thorough inspections and effective repairs, although there were some complaints about specific issues not being addressed.

Communication

While many reviews highlighted good communication regarding service updates and options, there were notable instances of miscommunication regarding appointments and service expectations.

Efficiency

Customers appreciated the quick service and ability to accommodate last-minute requests, though some experienced delays despite having appointments.

Trustworthiness

Several long-term customers expressed trust in the business, citing honest assessments and fair pricing, although a few reviews raised concerns about upselling and unnecessary repairs.
  • HJ
    Harold Johnson
    6 days ago
    5.0
    Had a flat and everywhere was short staffed and couldn’t take a walk in. Although short staffed was able to get in and out in less than an hour. Waiting room was comfortable and was shown why tire could not be repaired and what caused th he puncture. Tire was was reasonable priced but I was given options.
  • JJ
    Jack Johnson
    Nov 13, 2025
    5.0
    I have taken my work truck to get serviced as far as oil change, new tires. They have always been professional and courteous. They are very thorough explaining the problem and the fix and the cost. This was my first time taking my personal vehicle 2025 Mazda CX50. I somehow managed to get a screw in my rear tire and it was losing pressure. My daughter drives that vehicle with my four year old grandson. They took in my vehicle and did a good job. I don’t normally do surveys, but I think they deserve one.
  • SN
    Scott neufeglise
    Nov 6, 2025
    5.0
    Excellant service and communication.work completed on time.very pleased.
  • RT
    Rodney Tyler
    Oct 27, 2025
    5.0
    Gordie and Nelson are always very professional and they do a great job! Fast service and great prices.
  • TR
    Terry Rogers
    Oct 27, 2025
    5.0
    I've been a customer for about twenty years. They always take great care of me and my vehicle. Thank you!

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and specializes in tire changes with brands like Goodyear and Cooper.

Where is Monro Auto Service and Tire Centers located?

It is located at 965 Jefferson Road, Rochester, NY 14623, USA.