Monro Auto Service and Tire Centers

4.2
344 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
999 Ridge Road East, Rochester, NY
14621, United States

Hours

Reviews

4.2
344 reviews
5 stars
244
4 stars
28
3 stars
9
2 stars
7
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of managers like Billy and Omar.

Quality of Work

Mixed reviews on the quality of repairs, with some customers expressing satisfaction while others reported issues with upselling and incomplete work.

Timeliness

Several reviews highlighted quick service and efficient turnaround times for repairs and inspections.

Trustworthiness

Concerns were raised about honesty and transparency, with some customers feeling misled about necessary repairs and costs.

Cleanliness

Some customers noted cleanliness in the shop, while others reported unsanitary conditions.
  • DM
    Dana Miller
    4 days ago
    5.0
    Stopped to see if they could do NYS Inspection. Cal and his team did it right away and provided high quality service. I will be bringing my other car in later in the week.
  • JB
    Jesse Bond
    Nov 11, 2025
    5.0
    Got stranded 3 hours from home and just happened to come across this place when no one else could help us. The service techs and supervisor went above and beyond and made sure we made it home! Shout out to Luis!
  • ES
    Eleanor strickland
    Nov 7, 2025
    1.0
    This was a very BAD experience at this location. I had been getting my inspection done there for the past 4 years it’s the first time there that I was there for Hours just for the inspection the workers and so called manager talked more then they worker didn’t care that I was there for hours trying my best to be patient after hours of waiting they failed my just about new car for one wiper blade I left cause I was not paying 188 dollars for blades, went next door auto zone brought my blades had them put on went back to get my sticker , now he charged me Extra 10;00 to hook my car back up to get my sticker, my state law says I have 30 days to repair whatever failed, I was back with in 15 mins. I was at your shop for hours never got an explanation of what was going on until I had to go ask him., unbelievable so called manager either no customer service skills, I will never take my car or recommend any one to go there. He promised he would call the next day , but of course he didn’t instead we called another manager was there and I sent someone else (male) to go handled. Called your corporate office to talked to someone and was transferred and then hung up on.. Guess you know you will never see me there again and your so called manager said he didn’t care if I ever came back .. that’s his way of showing appreciation of a good customer
  • BB
    Backyard Bobbit
    Nov 6, 2025
    5.0
    They helped me fix my oil when it was burnt when another place didn't and helped me fix my tire I highly recommend them! They made my day!
  • PM
    Patricia Marble
    Oct 13, 2025
    5.0
    The manager the staff are awesome they know what they're doing if anything is wrong with your car they will tell you up front they are phenomenal I love them they're like family all the texts need a raise the manager even need to raise the store is clean the bathroom is clean they treat you like you are their family they only work on my car that is the only company I let work on my vehicle that's a great job that they do and I bring them I'll let everybody else know about Monroe muffler because I tell everybody else to go there to get their car worked on

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides dealer-quality auto maintenance, vehicle inspections, installations, repairs, roadside assistance, towing, check engine services, and specializes in tire changes with top brands like Goodyear and Cooper.

Where is Monro Auto Service and Tire Centers located?

It is located at 999 Ridge Road East, Rochester, NY 14621, United States.