Monro Auto Service and Tire Centers

4.4
571 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
1194 University Avenue, Rochester, NY
14607, United States

Hours

Reviews

4.4
571 reviews
5 stars
456
4 stars
28
3 stars
10
2 stars
7
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Billy, for being friendly, helpful, and efficient.

Speed of Service

Customers frequently noted quick turnaround times for services, often being in and out within 30 minutes.

Honesty and Transparency

Several reviews highlighted the honesty of the staff regarding necessary repairs and pricing, with no upselling tactics.

Mixed Experiences

While many had positive experiences, some customers reported aggressive sales tactics and poor communication from certain staff members.

Trustworthiness

Customers expressed trust in the service provided, often returning for multiple services and recommending the shop to others.
  • MF
    Marjorie Feldman
    5 days ago
    5.0
    I woke up Sunday morning to a flat tire. I called Monroe. They told me to go ahead and bring my car in. I did and Billy met me with courtesy and compassion and said that if they can repair the tire they will. I got a call not too long later saying that the tire had been repaired. I appreciated the customer service. I appreciated the fact that they didn't try and sell me tires I didn't need and Billy was absolutely remarkable. I would recommend this location to anyone
  • SB
    Sam Brower
    6 days ago
    5.0
    The employees were super nice and very helpful! I made a drop-off appointment for an inspection and it was done quickly. They also reset my tire sensors as a favor.
  • DW
    Dennis Wood
    Nov 16, 2025
    5.0
    Billy is the best. Patient and respectful and not looking to hit a home run on you. This brings people back. As a guy that spent decades in the car business this is really appreciated by me.
  • SB
    Stephanie Bovee
    Nov 13, 2025
    5.0
    Everything went smoothly, from scheduling to vehicle pick up, and I could not beat the price anywhere else locally. The staff were friendly, responsive, and professional.
  • JL
    Jason L
    Oct 29, 2025
    5.0
    I was in Rochester working at my company's main office and was getting ready to head back home when I discovered a large screw in my tire. It was late in the day and getting dark. I called over to Monro and Billy said to bring it in and they can get me home. Billy was awesome. Down to earth no nonsense, got me in and out, new tire and able to get back home to my family. He was even working on cars because he had two employees call in sick so he had to pick up the slack. Thanks Billy big shout out to you and your technician for helping me out.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers provide?

Monro Auto Service and Tire Centers offers dealer-quality auto maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with top brands like Goodyear and Cooper.

What are the operating hours of Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.