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Monro Auto Service and Tire Centers

4.1
(478 reviews)

Business Details

3240 Chili Avenue, Rochester, NY
14624, United States
(585) 889-2620
https://locations.monro.com/ny/rochester/3240-chili-avenue

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
3240 Chili Avenue, Rochester, NY
14624, United States

Hours

Reviews

4.1
478 reviews
5 stars
333
4 stars
30
3 stars
13
2 stars
12
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning employees like Gordon and Charles for their exceptional service.

Scheduling Issues

Numerous reviews highlighted problems with the online appointment system, including lost appointments and lack of communication about scheduling.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, feeling that services were overpriced compared to competitors.

Mixed Experiences

While some customers reported positive experiences with quick service and effective repairs, others shared negative experiences regarding service delays and poor communication.
  • EE
    Evan Engelbrecht
    3 days ago
    3.0
    Website is dumb as hell. I made an appointment to specifically wait for a nys inspection, not drop off for the day, and when I showed up I was told by the assistant manager that it's still a 3 hour window and need to leave my vehicle. Who the hell would think anyone wants to wait for 3 hours for that? The manager said he'd comp the inspection, it's not his fault, but the website needs to be more clear
  • WR
    William Robenolt
    Feb 19, 2026
    5.0
    I want to thank Charles,Gordon and Brandon for their exceptional service today!!!!
  • RC
    Rob Cirino
    Feb 13, 2026
    5.0
    The service managers Gordon and Charles are always professional and helpful. I have come to trust Monro in Chili center as my primary go to shop for all my vehicle maintenance and repairs. Thanks for being a great honest automotive repair shop that is close to home!
  • DF
    Debra Friedhaber
    Feb 5, 2026
    5.0
    What a wonderful experience I had in Monroe muffler today. I came in with a part that fell off my pick up truck and I did not know what it was. Apparently it was a very minor issue and was fixed very quickly. All of the people that work there - from the desk out front to the garage- are friendly, helpful, and knowledgeable. I have to give a big kudos to Adam who did my Repair work and actually took the time to teach me a lot of information about my truck. I can’t say enough positive things about my experience today at Monroe muffler Chili!
  • AR
    Austin Roose
    Jan 29, 2026
    1.0
    This place does not care about their customers. They only care about their “sales”. This is the exact type of place that will rip you off if you don’t know any better. I came here to buy tires on Black Friday hoping to get a deal. They “sold” me on tires that were something like $20 off per tire. I took the bait after the guy at the desk told me that the rebate is done online and it’ll only take 5 minutes. When I got home and went online to claim the rebate, I found out I needed to sign up for the Monro credit card in order to get the rebate deal. Of course the guy at the desk left this part out of his little sales pitch. The time before the tire scam, I brought my car in for new brake pads. Figured it’d be a pretty straight forward appointment because I had just brought my car to them for an inspection a few months prior. At the inspection, everything was fine but they mentioned I’d need new break pads soon. When I went in for the pads, they told me I needed a bunch of other work done, totally about $1300. My dad’s mechanic completed the job for less than $300…

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides dealer-quality auto maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with top brands like Goodyear and Cooper.

What are the operating hours of Monro Auto Service and Tire Centers?

The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.

Brand Certified Facts from Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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