Business Details
About
Car Rental AgencyVan Rental
Renting a car at Frederick Douglass Greater Rochester International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at ROC today.
Location
Enterprise Rent-A-Car
1200 Brooks Ave- Roch. Airport, Rochester, NY
14624, United States
Hours
Reviews
4.5
802 reviews
5 stars
614
4 stars
79
3 stars
30
2 stars
14
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and professional service from staff, highlighting specific employees for their helpfulness.
Vehicle Quality
Most rentals were reported as clean and well-maintained, with high-quality vehicles suitable for various weather conditions.
Rental Process
The rental process was generally described as easy and efficient, with quick pick-up and drop-off experiences.
Availability Issues
Some customers experienced issues with vehicle availability, including not receiving the reserved vehicle and long wait times during peak hours.
Mixed Experiences
While many reviews were positive, there were isolated incidents of dissatisfaction regarding vehicle cleanliness and customer service at specific times.
- LFLYNNE FITZPATRICKNov 13, 20255.0Finally a car rental company that does things right! It was fast, efficient and I rented a great car. I’m staying with Enterprise from now on.
- JDJeremy DNov 6, 20255.0Had a wonderful experience working with the Enterprise team at the Rochester, NY Airport. They were easy to work with, extremely efficient in confirming our rental reservation, and very personable. From an individual perspective, Stefano was extremely helpful and welcoming upon our arrival. Will rent from here, again upon or next visit to the region. Thank you.
- EBEDDIE BABYNov 3, 20255.0Great Customer Service, Great car great pricing
- JNJohn NorrisOct 21, 20255.0Brian at return (Monday afternoon)was friendly, quick and got us on our way with no hassles. I was apprehensive about getting into airport and through TSA, so it was much appreciated. Thanks again!
- ALAnselm LeitnerOct 12, 20255.0In December 2024 and in the Summer of 2025 I rented a SUV at Enterprise Rent-A-Car. Whether in the summertime or winter time their SUVs at W Henrietta Rd or at ROC airport were always equipped with high quality tires for the weather conditions. Their foreign SUVs always have low milage, powerful engines and are always super clean. And their staff at the desks are absolute Professionals!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car at Rochester Airport?
You can choose from a wide selection including compact cars, passenger vans, family SUVs, and luxury vehicles.
Where is Enterprise Rent-A-Car located at Greater Rochester International Airport?
It is located at 1200 Brooks Ave, Rochester, NY 14624, inside Rochester Airport.
What are the operating hours for Enterprise Rent-A-Car at the Rochester Airport location?
They are open daily from 7:00 AM to 11:59 PM, with a short interval past midnight until 12:30 AM on most days, and close slightly earlier at 10:00 PM on Saturdays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Rochester?
You can reserve your rental car online at the Enterprise website provided or by calling their local phone number.
Does Enterprise Rent-A-Car at Rochester Airport accept major credit cards for payment?
Yes, they accept American Express, Visa, Mastercard, Discover, as well as cash and check payments.
Does Enterprise Rent-A-Car offer any discounts for active military personnel?
Yes, they offer discounts for active military members.
Is Enterprise Rent-A-Car at Rochester Airport woman-owned?
Yes, this location is owned by women.
What other car rental agencies are located near Enterprise Rent-A-Car at Rochester Airport?
Nearby car rental agencies include Dollar Rent A Car, Avis Rent A Car, Budget Rent A Car, Alamo Rent A Car, and Hertz.
Are there any dining options near Enterprise Rent-A-Car at Rochester Airport?
Yes, nearby dining options include Dunkin', Red Osier steakhouse, Subway, Taste of Rochester, On The Rocs sports bar, and Gusto restaurant.
How can nearby transportation services help me after renting a car from Enterprise at Rochester Airport?
Once you have your rental, you can easily access the Airport Long-Term Parking Garage or use local taxi services like ROC Tarmac to navigate the area if needed.