Enterprise Rent-A-Car

4.4
577 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

4111 W Henrietta Rd, Rochester, NY
14623, United States
(585) 359-3500
https://www.enterprise.com/en/car-rental/locations/us/ny/rochester-w-henrietta-rd-2901.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Rochester, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Henrietta Road location today.

Location

Enterprise Rent-A-Car
4111 W Henrietta Rd, Rochester, NY
14623, United States

Hours

Reviews

4.4
577 reviews
5 stars
441
4 stars
56
3 stars
17
2 stars
16
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, often going above and beyond to assist.

Vehicle Condition

While some customers reported receiving clean and well-maintained vehicles, others noted issues with vehicle cleanliness and maintenance.

Reservation Issues

Several reviews highlighted problems with vehicle availability and overbooking, leading to dissatisfaction among some customers.

Overall Experience

Despite some negative experiences, many customers expressed a strong likelihood of returning due to positive interactions and service.
  • CR
    chantel reese
    1 day ago
    5.0
    My car was in the shop so I needed a rental. Reese took care of me! He went above and beyond to make sure I was taken care of. I will be back!!
  • GE
    Geronimo G Espinoza
    Jan 5, 2026
    4.0
    The service is excellent.
  • LG
    Leslie Garbutt
    Jan 1, 2026
    5.0
    We called Costco for a rental car who connected us with Enterprise. So glad they did. The last 3 locations we dealt with were phenomenal and we will definitely use Enterprise again.
  • MM
    Michael Mongillo
    Dec 7, 2025
    1.0
    Definitely not a good option if you require a vehicle. They overbook and then fail to notify you of no available vehicles until an hour before the reservation is scheduled to begin. I’ve rented a dozen times over the past two years, but now cannot trust the Enterpise group (Alamo, Budget, Enterprise).
  • BD
    Bobby DeMilio
    Dec 6, 2025
    5.0
    Ive been renting from enterprise for my job the past 3 years or so. I usually need a specific type of vehicle and they always have what I need and if not they make the effort to get a vehicle in a very reasonable amount of time. The customer service is always perfect and they go out of their way to make sure you are comfortable with the vehicle. I will always rent from here.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car on West Henrietta Road?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car at 4111 W Henrietta Rd?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and Sundays from 10:00 AM to 2:00 PM.