Enterprise Rent-A-Car

4.4
568 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Rochester, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Henrietta Road location today.

Location

Enterprise Rent-A-Car
4111 W Henrietta Rd, Rochester, NY
14623, United States

Hours

Reviews

4.4
568 reviews
5 stars
434
4 stars
55
3 stars
17
2 stars
16
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being friendly, helpful, and accommodating, with many customers highlighting specific employees for their exceptional service.

Vehicle Quality

Most customers reported that the vehicles were clean and well-maintained, although there were some complaints about specific vehicles having issues or not meeting expectations.

Efficiency

Customers appreciated the quick and smooth rental process, with many noting that they were able to pick up and return vehicles without hassle.

Communication

Several reviews mentioned effective communication from the staff, including follow-ups and assistance throughout the rental process.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding billing issues and unprofessional behavior from some staff members, indicating inconsistency in service.
  • GF
    Grace Finlayson
    Nov 12, 2025
    5.0
    Had a good experience renting when my car had to be fixed. Picked me up from my repair shop and had me in and out in about 15 minutes. Good customer service.
  • WS
    William A Parmeter Sr
    Nov 8, 2025
    1.0
    My experience was poor enough that I would never rent from Enterprise again. It started with them trying to give me a car with a bald tire. Then the car they did give me didn't even have a half a tank of gas and I didn't recognize it until I was on the super highway. And it's taken them 3 weeks to even contact me to talk about these issues.
  • AB
    Austin Bloss
    Nov 4, 2025
    5.0
    Without a doubt i give them 5 stars I was in a bad situation a deer ran into my car and it had to be repaired I rented through insurance I want to say that both enterprise and GEICO were great to work with GEICO took care of setting everything up for me while I was at work made it very easy and had the rental scheduled as soon as I got off the phone with them from the moment I walked in the door everyone was great to me Reese was the one who took care of everything very nice guy he wanted me to try out extra coverage for a few days and I did when I realized I didn’t need to keep it I let them know and they were able to take it off they never pushed me to keep it anytime that I called them for any questions that I had they were very nice never seemed annoyed or anything like that they would even call me from time to time and ask me how everything is going and let me know if there is anything they can do to assist or help me also a huge plus is that they made sure I had a 24 grand Cherokee to drive which is very similar to my personal car except it’s a 2018 and not a 2024 which is huge that way I would have the same amount of room that I’m used to I would go through them again if I ever need a rental car again without hesitation keep up the hard work guys as they say hard work pays off I am very pleased and very thankful for each and everyone of you guys at enterprise
  • BC
    Brenda Carroll
    Oct 31, 2025
    5.0
    I rented a car at Enterprise and was very pleased with the experience. They were professional and efficient. Reece went over the contract with me and I took out some extra coverage . He familiarized me with the controls on the vehicle , which was very clean and a similar size to my car . It worked great for me and the return went smoothly . I filled the tank as I had found it , and an employee checked over the car . Everyone was very helpful and polite , efficient and respectful. I highly recommend this business to anyone needing a rental .
  • KM
    Kim MacRabie
    Oct 28, 2025
    5.0
    We found ourselves in sudden need of a rental car due to a fire. We called and spoke with Mikayla, who instantly jumped to our rescue! She picked up our case, thoroughly communicated what we could expect and what we needed to do, and then followed through with extraordinary customer service and professionalism. We had one of the worst days we could have expected, yet Mikayla and Enterprise gave us the bright light at the end of the tunnel. Thank you so much! We would highly recommend Enterprise Henrietta!!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car on West Henrietta Road?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car at 4111 W Henrietta Rd?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and Sundays from 10:00 AM to 2:00 PM.