Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Rochester, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gates location today.
Location
Hours
Reviews
4.3
382 reviews
5 stars
273
4 stars
47
3 stars
18
2 stars
10
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting exceptional service from specific employees.
Vehicle Condition
Several reviews mentioned issues with vehicle cleanliness and condition, including unpleasant odors and damage.
Reservation Issues
Customers reported problems with vehicle availability and discrepancies between reservations and actual cars provided.
Rental Process
The rental process was often described as easy and efficient, with quick check-in and check-out experiences.
Management Concerns
Some reviews expressed dissatisfaction with management practices and specific staff behavior, indicating a need for improvement.
- LELois Emerson3 days ago5.0The staff was so kind. Everything was as expected. The driver Christina was wonderful. I would recommend enterprise to anyone needing a rental thank you again Lois
- SASara ArnoldNov 11, 20255.0I always use Enterprise. They treat me right, and are the only ones who pick me up and take me to my car.
- AMAngela MNov 1, 20255.0Great customer service! Make the process so easy to rent a car! These guys are the best!
- TTTERESA TaylorOct 13, 20251.0Had to return car because it smelled like marijuana and cigarette smoke
- BMBarbara McNairOct 4, 20251.0These people are thieves! First they gave me a dirty vehicle! Then they won’t give me back my $300.00 deposit! I knew some crap was going to happen, because every time I ask for a receipt either they had no pape or no ink! I had just made a reservation to use them again but I won’t ! No one has business ethics anymore! I needed my money! You can’t do the right thing and expect the right thing back anymore!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Rochester, NY?
Enterprise offers a wide range of vehicles including rental cars, vans, and luxury cars to suit your needs.
Where is the Enterprise Rent-A-Car location in Rochester, NY?
It is located at 248 Buell Rd, Rochester, NY, 14624, US.
What are the operating hours for Enterprise Rent-A-Car at the Gates location?
Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.
How can I make a reservation at Enterprise Rent-A-Car in Rochester?
You can reserve a rental car online at their website or via http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in Rochester?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Enterprise Rent-A-Car in Rochester owned by a woman or offering discounts for active military?
Yes, the location is women-owned and offers discounts for active military.
What nearby attractions can I visit after renting a car at Enterprise Rent-A-Car?
You can enjoy visiting Locked A Rochester Escape Room, an entertaining escape room attraction near the rental location.
Are there nearby hotels available if I need accommodation near Enterprise Rent-A-Car?
Yes, nearby hotels include Red Roof Inn, Motel 6 Rochester Airport, and Best Western The Inn at Rochester Airport.
How can the nearby Associated Couriers Rochester help me when renting a car here?
Associated Couriers Rochester provides freight and transportation services, which may complement your car rental needs.
What languages and customer services are available at Enterprise Rent-A-Car in Rochester?
The staff primarily speaks English and the service includes airport pick up to make your rental experience easier.