Brand Certified
Enterprise Rent-A-Car
4.4(402 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
248 Buell Rd, Rochester, NY
14624, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(585) 235-6700
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ny/rochester-gates-2907.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Rochester, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gates location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.4
402 reviews
5 stars
290
4 stars
49
3 stars
19
2 stars
10
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and going above and beyond to assist with rentals.
Cleanliness
Several reviews highlighted issues with the cleanliness of the vehicles, with some customers receiving cars that smelled bad or were dirty.
Rental Experience
While many customers reported smooth and easy rental processes, there were notable complaints about vehicle availability and management issues at certain locations.
Damage Claims
There were multiple complaints regarding mishandling of damage claims, with customers feeling scammed or unfairly charged for pre-existing damage.
Location Performance
The Buell Road location received consistent positive feedback, while other locations faced criticism for poor service and unprofessional staff.
- TLToni LynnFeb 23, 20265.0Best location on Rochester! These guys go above and beyond for their customers!
- APAngela PriceFeb 19, 20265.0Best enterprise experience ever!! Car worked great! Got us where we needed to go! Picked up in one state, dropped off in another. If your in Rochester and have a choice where to pick up and drop off... pick this one... the staff are super friendly and efficient. Quick service and excellent customer service skills. Absolutely the best looking group of car rental staff i ever seen! You can count on me to come back and rent another car from this exact location. 😜🥰
- GBGilberto BravoFeb 10, 20265.0Great team, friendly staff and had an awesome experience.
- OFOliver FrinkFeb 9, 20263.0Be Careful, you need to your important if you have a tasks.
- VBVincent BiehlerFeb 5, 20265.0Best enterprise location I have ever dealt with. Great customer service, fantastic communication, and everyone really go the extra mile to make sure your expectations are meet.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Rochester, NY?
Enterprise offers a wide range of vehicles including rental cars, vans, and luxury cars to suit your needs.
Where is the Enterprise Rent-A-Car location in Rochester, NY?
It is located at 248 Buell Rd, Rochester, NY, 14624, US.
What are the operating hours for Enterprise Rent-A-Car at the Gates location?
Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.
How can I make a reservation at Enterprise Rent-A-Car in Rochester?
You can reserve a rental car online at their website or via http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in Rochester?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Enterprise Rent-A-Car in Rochester owned by a woman or offering discounts for active military?
Yes, the location is women-owned and offers discounts for active military.
What nearby attractions can I visit after renting a car at Enterprise Rent-A-Car?
You can enjoy visiting Locked A Rochester Escape Room, an entertaining escape room attraction near the rental location.
Are there nearby hotels available if I need accommodation near Enterprise Rent-A-Car?
Yes, nearby hotels include Red Roof Inn, Motel 6 Rochester Airport, and Best Western The Inn at Rochester Airport.
How can the nearby Associated Couriers Rochester help me when renting a car here?
Associated Couriers Rochester provides freight and transportation services, which may complement your car rental needs.
What languages and customer services are available at Enterprise Rent-A-Car in Rochester?
The staff primarily speaks English and the service includes airport pick up to make your rental experience easier.
Brand Certified Facts from Enterprise Rent-A-Car
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Certified March 01, 2026Yext Knowledge Graph
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