Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Rochester, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gates location today.
Location
Hours
Reviews
4.4
393 reviews
5 stars
281
4 stars
49
3 stars
18
2 stars
10
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees like Deion and Christina who went above and beyond.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and condition of the rental cars, including reports of vehicles smelling bad and having pre-existing damage.
Reservation Issues
There were multiple complaints about unavailability of reserved vehicles and poor communication regarding reservations, leading to customer frustration.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding management and specific staff interactions that left customers feeling dissatisfied.
- ABallen battista2 days ago5.0Eliss made renting a car so easy because his customer service was above and beyond what I have ever had in the past. Thank you Eliss at Gates Rochester Beull Rd branch.
- DRDavid Rudd4 days ago5.0Great experience, Enterprise worked directly with my insurance company and my repair facility.
- PMPam MillerDec 28, 20255.0Deion on Bruell rd in Rochester ny is a very professional young man, who goes out of his way to help make your appointment smooth. We always look for him when we rent or even extend the vehicle. We truly appreciate his kindness. If he isn't up for his review, when he does it should be with a very big raise. Thank you Enterprise.
- JDJohn DoerichDec 27, 20255.0I was very pleased with my experience at Enterprise. The car I rented was much different from my much older car and I had many questions that were answered so that I felt comfortable driving it. Everything went smoothly from start to finish.
- ECElaine ChurchDec 13, 20255.0A wonderful experience! Definitely my go-to rental company for cars and exceptional customer service! Christina at the Buell Road location in Rochester was amazing! She picked me up at the collision shop so my car could be repaired after being rear-ended. Kind, caring and knowledgeable. FIVE STARS!!!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Rochester, NY?
Enterprise offers a wide range of vehicles including rental cars, vans, and luxury cars to suit your needs.
Where is the Enterprise Rent-A-Car location in Rochester, NY?
It is located at 248 Buell Rd, Rochester, NY, 14624, US.
What are the operating hours for Enterprise Rent-A-Car at the Gates location?
Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.
How can I make a reservation at Enterprise Rent-A-Car in Rochester?
You can reserve a rental car online at their website or via http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in Rochester?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Enterprise Rent-A-Car in Rochester owned by a woman or offering discounts for active military?
Yes, the location is women-owned and offers discounts for active military.
What nearby attractions can I visit after renting a car at Enterprise Rent-A-Car?
You can enjoy visiting Locked A Rochester Escape Room, an entertaining escape room attraction near the rental location.
Are there nearby hotels available if I need accommodation near Enterprise Rent-A-Car?
Yes, nearby hotels include Red Roof Inn, Motel 6 Rochester Airport, and Best Western The Inn at Rochester Airport.
How can the nearby Associated Couriers Rochester help me when renting a car here?
Associated Couriers Rochester provides freight and transportation services, which may complement your car rental needs.
What languages and customer services are available at Enterprise Rent-A-Car in Rochester?
The staff primarily speaks English and the service includes airport pick up to make your rental experience easier.