Brand Certified
Enterprise Rent-A-Car
4.3(544 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
568 E Main St, Rochester, NY
14604, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(585) 423-2220
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ny/downtown-rochester-2908.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Rochester, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Rochester location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.3
544 reviews
5 stars
378
4 stars
65
3 stars
24
2 stars
18
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, professional, and efficient service provided by the staff, highlighting their willingness to go above and beyond.
Reservation Issues
Several reviews mentioned problems with honoring reservations, including not having the requested vehicle available and poor communication regarding changes.
Vehicle Condition
Feedback indicated mixed experiences with vehicle cleanliness and condition, with some customers reporting unsanitary cars and others noting well-maintained vehicles.
Response Time
Customers appreciated the quick service and efficient processes for both pick-up and drop-off, although some experienced delays in communication.
- DDDLP2 days ago5.0Once again I had an excellent experience renting a vehicle from Enterprise. From start to finish, the service was professional, smooth, and welcoming. I especially want to recognize Ashton for his outstanding customer service. He was extremely polite, respectful, and genuinely helpful throughout the entire process. He took the time to answer questions, made sure everything was clear, and created a comfortable experience. Good job with hiring him. I would also like to thank the manager, whose leadership clearly sets the standard for the entire team. It’s evident that strong management is in place, because the staff operates with efficiency, courtesy, and attention to customer care. (I observed Ashton and the manager working together to discuss the steps needed to help a young woman secure a rental. Their conversation showed professionalism, teamwork, and a clear effort to make sure everything was handled properly. Now that, is customer service. Respect to the Downtown Enterprise crew.
- SNSheree NellonsFeb 23, 20264.0Staff were friendly and helpful even when they were extremely busy. The staff also called me to make sure everything was good with the rental. I appreciated that.
- SLSamuel LovetroFeb 17, 20265.0I had an appointment that I couldn’t miss and on the way there, my brakes failed. I called Enterprise and told them I needed an emergency rental. Austin told me they had negative cars to rent, but I explained my situation and I was back on the road quickly. Enterprise really saved my bacon. 5 stars
- DMDaijah MitchellFeb 5, 20265.0Will is the best! He is friendly, quick and efficient! Felicia is also amazing and provides top tier customer service. Best location!
- EAelizabeth andrewsFeb 4, 20265.0I had a great experience with my rental. Friendly people and helpful.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Downtown Rochester?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks to meet different rental needs.
What are the operating hours for Enterprise Rent-A-Car in Rochester, NY?
The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.
Where is the Enterprise Rent-A-Car Downtown Rochester location situated?
It is located at 568 E Main St, Rochester, NY 14604, United States.
How can I make a reservation for a rental car at the Downtown Rochester Enterprise?
You can reserve your car online at https://www.enterprise.com/en/car-rental-locations/us/ny/downtown-rochester-2908.html or visit the in-person location.
What payment methods are accepted at Enterprise Rent-A-Car in Rochester?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any discounts for active military members?
Yes, Enterprise Rent-A-Car provides discounts for active military personnel.
Which nearby restaurants can I visit before or after picking up my rental car?
Nearby dining options include Granny's Kitchen for American and African cuisine, Everything Iz Good for Jamaican and Caribbean dishes, and KFC for chicken meals.
Are there any nearby salons close to Enterprise Rent-A-Car in Downtown Rochester?
Yes, nearby salons include Mariame Braiding, Tasha's Full Service Salon, Desired Perfections, and All Star Barber Shop.
What points of interest near Enterprise Rent-A-Car can assist with financial or ATM services?
LibertyX Bitcoin ATM is nearby and offers professional financial services including ATM access.
Can you suggest nearby places where I can enjoy nightlife or drinks after renting a vehicle?
Nearby bars and pubs include Joey's, Cristallino Ice, and The Richmond which also serves as a brewery and restaurant.
Brand Certified Facts from Enterprise Rent-A-Car
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