Enterprise Rent-A-Car

4.2
531 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

568 E Main St, Rochester, NY
14604, United States
(585) 423-2220
https://www.enterprise.com/en/car-rental/locations/us/ny/downtown-rochester-2908.html
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About

Car Rental AgencyVan Rental
Need a rental car in Rochester, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Rochester location today.

Location

Enterprise Rent-A-Car
568 E Main St, Rochester, NY
14604, United States

Hours

Reviews

4.2
531 reviews
5 stars
365
4 stars
63
3 stars
24
2 stars
18
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of individuals who went above and beyond to assist.

Reservation Issues

Several reviews highlighted problems with honoring reservations, including not having the requested vehicle available and poor communication regarding changes.

Vehicle Condition

Feedback indicated mixed experiences with vehicle cleanliness, with some customers reporting unsanitary conditions and unpleasant odors.

Efficiency

Customers appreciated the quick and efficient service during the rental process, with many noting minimal wait times for pick-up and drop-off.

Mixed Experiences

While many had positive experiences, there were notable complaints about unprofessional service and lack of follow-through on issues, leading to frustration for some customers.
  • SB
    Susie Bensoussan
    Nov 15, 2025
    5.0
    Extremely obliging staff. Flexible. Friendly. Efficient.
  • DF
    darane furman
    Nov 14, 2025
    5.0
    Best rental experience i ever had
  • JG
    Joseph Gaudio
    Nov 3, 2025
    5.0
    Reservation made at 5:30pm from my insurance company and I was in a car by 6:05pm, including the time it took me to get a ride there! Everyone was great and very professional!
  • BB
    Brittney
    Oct 28, 2025
    5.0
    Andrew, Ramel, and Willy took great care of me. Andrew and Ramel helped me work out an issue that helped me get the rental last minute before vacation. I really appreciate you guys!
  • RH
    randy hermenet
    Oct 15, 2025
    5.0
    Reasonable response to insurance claim due to others at fault. It's surprising to see how little people know about the rules of the road and the obedience to them
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car in Downtown Rochester?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks to meet different rental needs.

What are the operating hours for Enterprise Rent-A-Car in Rochester, NY?

The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.