Brand Certified
Cortese Mitsubishi
4.3(437 reviews)
Certified by Cortese Mitsubishi • Mar 01, 2026
Business Details
2400 West Henrietta Rd, Rochester, NY
14623, United States
Certified by Cortese Mitsubishi • Mar 01, 2026
(585) 272-1000
Certified by Cortese Mitsubishi • Mar 01, 2026
https://www.cortesemitsubishi.com/
Certified by Cortese Mitsubishi • Mar 01, 2026
About
Certified by Cortese Mitsubishi • Mar 01, 2026
Mitsubishi DealerAuto Body Repair
Welcome to Cortese Mitsubishi. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory of new and pre-owned vehicles online, request more information, set up a test drive, or inquire about financing! Call us today. We look forward to serving you!
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Cortese Mitsubishi • Mar 01, 2026
Hours
Certified by Cortese Mitsubishi • Mar 01, 2026
Reviews
4.3
437 reviews
5 stars
332
4 stars
36
3 stars6
2 stars
13
1 star
50
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Customers frequently reported poor communication regarding service updates and appointment scheduling.
Service Quality
Mixed reviews on service quality, with some customers praising promptness and thoroughness, while others experienced incomplete repairs and delays.
Customer Service
While many reviews highlighted friendly and helpful staff, there were notable complaints about dismissive attitudes and lack of follow-up.
Appointment Scheduling
Several customers faced challenges with scheduling appointments, including being told they were not in the system or experiencing long wait times.
Overall Experience
Customers had varied experiences, with some expressing satisfaction with their vehicle purchases and service, while others reported significant frustrations.
- GBGordon Bennett4 days ago5.0Staff were friendly, efficient and quick with helping me. I am happy with my experience!
- JSJenette Soto6 days ago5.0I was in and out they where able to get my wheel barring fixed at the best part it was covered by the manufacturer warranty I will definitely be coming back
- DWDeborah WalkerFeb 23, 20265.0I had my third or fourth oil change on my new Mitsubishi outlander. The attendant was wonderful. His name was Rob. He was very professional and willing to go the extra mile for whatever I need. I was very happy with the service.
- TRTiffany RoweJan 23, 20261.0Communication was terrible! Waited 6 months for a radio to come in on an extended warranty for them to have it for 3 weeks to have it “broken”. Then we were told it was going to be another 4-5 months to get another one in. Now mind you, this took out the heat, the radio, the charging ports, the locks, the taillight and the led’s in the front. After I sent an email to the CEO, mysteriously there’s another radio that’s been sitting there since September but they can’t do anything with it because it’s not matched to my VIN. Long story short, they were able to put that radio in but guess what….. still doesn’t work! Yep so, here I sit waiting for my next call with the CEO and it has been turned in to the Attorney Generals office with all of the ppwk because now, they want to charge a 199.99 diagnostic free because the radio still isn’t working!!!
- RFRene FreemanJan 14, 20265.0The experience was great. It was done in a timely fashion. Everyone was professional.
Brand Certified Facts from Cortese Mitsubishi
Cortese Mitsubishi partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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