Cortese Lincoln

4.6
835 reviews
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Business Details

2452 West Henrietta Road, Rochester, NY
14623, United States
(585) 484-9141
https://www.corteselincolnofrochester.com/?utm_source=Google&utm_term=GMB
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About

Lincoln Mercury DealerCar DealerUsed Car DealerAuto Body RepairAuto Repair Shop
Cortese Lincoln, located in Rochester, NY, is proud to be one of the premier Lincoln dealerships in the Rochester area. From the moment you walk into our showroom, you'll know our commitment to customer service is second to none. We strive to make your experience with Cortese Lincoln a good one for the life of your vehicle.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Cortese Lincoln
2452 West Henrietta Road, Rochester, NY
14623, United States

Hours

Reviews

4.6
835 reviews
5 stars
699
4 stars
62
3 stars
18
2 stars
14
1 star
42

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the sales staff, particularly Rico and Olivia, for their professionalism, knowledge, and no-pressure approach during the car buying process.

Customer Service

Many reviews highlighted excellent customer service, with staff being described as friendly, accommodating, and attentive to customer needs.

Service Department Issues

Some customers expressed dissatisfaction with the service department, citing issues with communication, follow-through, and quality of repairs.

Overall Satisfaction

Despite some service-related complaints, the majority of customers reported a positive overall experience and expressed a willingness to recommend the dealership.
  • BA
    Bonnie Alaimo
    Jan 4, 2026
    5.0
    Brought my Corsair in for a recall on Christmas Eve. They worked on the car early, washed the car and we were able to pick up early.
  • AM
    Angelo Malvestuto
    Dec 22, 2025
    5.0
    5 star experience all the way around, from start to finish.
  • AS
    Anastasia S
    Dec 19, 2025
    1.0
    Dealership factory warranty fraud is a real thing, and I’m starting to suspect it here. For a number of reasons across many customers. I will be sharing my findings/ concerns with the Ford Motor Company and the warranty company. Steer clear. Will update.
  • SG
    Shona Galletta
    Dec 16, 2025
    5.0
    From the moment I walked in the door, I knew I had come to the right place. I was immediately greeted by Rico. He treated me with the utmost respect, listened to my wish list and made sure that I was 110% happy. Not only do I feel I have a new car dealership for life, I have a friend for life as well. I couldn’t be happier with my new Navigator. Thank you all so very much!!
  • SN
    Scott Neal
    Dec 12, 2025
    5.0
    I started visiting Olivia at Cortese last summer when I knew I would be purchasing an aviator at some point. She was knowledgeable, friendly and very enthusiastic about her job. I finally went the first week of December and bought my new 2025 aviator and I’m loving it. Olivia, and Chris in the business office were awesome I am definitely recommending Cortese Lincoln to my friends and family!
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Frequently Asked Questions About Cortese Lincoln

What types of Lincoln vehicles are available at Cortese Lincoln?

Cortese Lincoln offers new and pre-owned Lincoln vehicles including the Aviator, Corsair, Nautilus, Navigator, and Navigator L models.

Does Cortese Lincoln provide vehicle maintenance services?

Yes, Cortese Lincoln offers a variety of services including oil and filter changes, tire services, brake services, battery testing and replacement, transmission services, and collision repair.