Cortese Chrysler Jeep Dodge RAM

Reviews

• LL

  Leah

  3 days ago
  1.0
  My truck was just here for a battery replacement and honestly I had no problems other than it took a few days for them to get it done. Brought my truck back because it would not start again and the lack of communication at this place is absolutely infuriating. I let them know the first day that the truck was towed over and the issues it was having by the end of the day. My service advisor told me he were trying to look at it tomorrow and get back to me. No response on day two. On day three, it took me all day to even find out which service advisor had my vehicle (they didn’t even know ant first) and at that point no one had even looked at it. I’ve had ZERO updates on my vehicle that’s been there for a week. I’ve asked to retrieve items from the vehicle and NO RESPONSE from the Service Advisor. I’ve been very patient as I understand they must be busy but to not even let me know “hey I didn’t get a chance to look at it but it’s scheduled for _____” is crazy to me. I will never be using them again if/when I get my truck back.
• ER

  Evan Reppert

  4 days ago
  5.0
  Mike and his team took great care of me on my visit. They were able to fix my thermostat issue very quickly and get me back on the road. They also noticed an issue with a worn bearing that was affecting ride and road noise that I had attributed to worn tires. Jeep is riding smooth and silent again and feels as though its brand new.
• MH

  Michael Harrington

  6 days ago
  5.0
  Service is great and he told me what was wrong with my vehicle no hidden fees no underhanded stuff just straight up business like it Should be handled thank you I appreciate it
• JG

  James Gagnon

  Feb 16, 2026
  4.0
  Would have been 5 stars except when part came in a week later they didn't check contents of damaged box. When it was opened on day when final service was to be done they found that mirror was broken. This delayed service another day. They did get the part overnight. My question is why wasn't the part overnighted when I was in two weeks before?
• GG

  G

  Jan 28, 2026
  1.0
  I brought my vehicle in for a NYS inspection at 2:55 PM for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still not been inspected. When I asked for an update, the service advisor was dismissive and argued about what had been communicated, rather than providing a clear status or timeline. Although the inspection was eventually completed, the total time was an hour and thirty minutes. After the inspection was done, I was left waiting again while paperwork had not yet been prepared, and I ultimately had to walk out to retrieve my own vehicle. This should have been handled while I was waiting. Inspections typically take 20–30 minutes, and the lack of transparency, combined with the rude interaction and poor service process, was extremely frustrating. The situation was handled unprofessionally, and I will not be returning. Mike N. was my service provider.

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