Business Details
About
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Stress-Free Car-Shopping
Here at Cortese Chrysler Jeep Dodge Inc, it is our mission to be the automotive home of drivers in the Rochester, NY area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
Speaking of new Dodge, Chrysler, Jeep, Ram models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Rochester.
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Cortese Chrysler Jeep Dodge RAM
2400 West Henrietta Road, Rochester, NY
14623, United States
Hours
Reviews
4.5
2,985 reviews
5 stars
2,358
4 stars
241
3 stars
68
2 stars
66
1 star
252
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and accommodating staff, particularly highlighting individuals like Derek, Anna, and Weston for their professionalism and helpfulness.
Sales Experience
Numerous reviews indicated a smooth and stress-free car buying process, with customers appreciating the non-pushy sales approach and efficient handling of paperwork.
Service Department Issues
Several customers expressed dissatisfaction with the service department, citing poor communication, long wait times for appointments, and unresolved vehicle issues after service.
Mixed Repair Experiences
While some customers reported positive experiences with repairs and quick service, others faced significant issues, including misdiagnoses and high repair costs.
Overall Satisfaction
Overall, feedback was mixed, with many customers recommending the dealership for sales but cautioning others about potential service department frustrations.
- JBjoe bates4 days ago5.0Low pressure and patient service. I felt like I got a fair deal and all levels of the staff were pleasant to work with.
- JDJonathan Dower4 days ago1.0Terrible experience. Used to be very good. I’ve bought a couple cars from them and always had great service in sales and Service department. The last few service experiences have been awful. No follow up. Not fixing the problem. The last one I had an appointment on the 4th. Car was dropped off on the 28th, as I was going out of town. When I got back on like the 10th, they told me they misplaced the paperwork and keys and didn’t know they had the car once they worked on it, they fixed nothing. Sad to say, I won’t be back. Not sure what went wrong, but I gave them multiple opportunities to fix the issue. To date they have chosen not to.
- MPMichael PerriNov 9, 20255.0Excellent Experience with Cortese Dodge! I recently purchased/leased a new vehicle from Cortese Dodge and couldn’t be happier with the experience. I worked with Rick and Rob, and the entire process was fast, honest, and efficient. I had been searching for this specific vehicle for quite some time, and at other dealerships, the advertised prices and availability always seemed to change once I arrived. Not at Cortese—my lease price was exactly as advertised, the vehicle was exactly as listed, and there were absolutely no surprises. With just a few calls, emails, and texts, everything was finalized, and pickup was smooth and quick. Thank you, Cortese, for making this process truly seamless—the way it should be!
- BBBrentNov 7, 20251.0Signed paperwork for a car to pick it up the next day only to find out the price was over $200 more than the paperwork said. Fought them on it and got them to meet me in the middle. Car immediately broke down less than a week after purchasing. Was told they put a new 12v battery in it, only to discover a while later that they didn't when the battery died on me and it's clearly the factory battery. Took 3+ weeks to get it the car back (though some of that was the fault of West Herr). Had to push them to give me a loaner so I had transportation while they had my car for almost a month. Miserable experience, last car I'm buying here.
- BLBill LucianoOct 26, 20255.0I was very happy with Mike N. in the service area, he got me in quickly and took care of my issue just as fast. I had previously gone to another chrysler dodge dealership near me but had become very dissatisfied with their service where things weren't fixed right the first time and always had to wait 3 or more weeks to get it in. Thank you Mike and the cortese auto block
Frequently Asked Questions About Cortese Chrysler Jeep Dodge RAM
What brands of vehicles does Cortese Chrysler Jeep Dodge RAM sell?
Cortese Chrysler Jeep Dodge RAM offers vehicles from Chrysler, Jeep, Dodge, and RAM.
What are the dealership's regular hours of operation?
The dealership is open Monday to Thursday from 9:00 AM to 7:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.
Does Cortese Chrysler Jeep Dodge RAM offer delivery or pickup services?
They offer in-store pickup but do not provide delivery services.
Where is Cortese Chrysler Jeep Dodge RAM located?
They are located at 2400 West Henrietta Road, Rochester, NY 14623, USA.
What types of financing and leasing options are available?
Cortese Chrysler Jeep Dodge RAM provides vehicle financing and leasing options to suit customer needs.
What automotive services can customers expect at Cortese Chrysler Jeep Dodge RAM?
They offer new and certified pre-owned vehicle sales, auto repair and maintenance, OEM parts sales, tire service, collision repair, and mechanical auto repair services.
What payment methods are accepted at the dealership?
Cortese Chrysler Jeep Dodge RAM accepts American Express, Cash, MasterCard, and Visa.
Are there convenient nearby locations for vehicle repair and body work?
Yes, nearby locations like Cortese Collision Center and Ziebart provide automotive repair and auto body shop services close to the dealership.
Are there dining options near Cortese Chrysler Jeep Dodge RAM for customers visiting the area?
Customers can enjoy meals at nearby restaurants such as Piatza's Pizza Gourmet, Marvin Mozzeroni's Pizza & Pasta, Brandanis Pizza, and Bamiyan Kabobs.
What nearby automotive dealerships and services can customers explore in the area?
In addition to Cortese Chrysler Jeep Dodge RAM, customers can find Cortese Auto Group, Cortese Mitsubishi, Cortese Lincoln, Cortese Ford, and Vision Hyundai Henrietta nearby for various automotive needs.