Cortese Chrysler Jeep Dodge RAM

4.5
2985 reviews

About

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Stress-Free Car-Shopping Here at Cortese Chrysler Jeep Dodge Inc, it is our mission to be the automotive home of drivers in the Rochester, NY area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Dodge, Chrysler, Jeep, Ram models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Rochester.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Cortese Chrysler Jeep Dodge RAM
2400 West Henrietta Road, Rochester, NY
14623, United States

Hours

Reviews

4.5
2,985 reviews
5 stars
2,358
4 stars
241
3 stars
68
2 stars
66
1 star
252

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, particularly highlighting individuals like Derek, Anna, and Weston for their professionalism and helpfulness.

Sales Experience

Numerous reviews indicated a smooth and stress-free car buying process, with customers appreciating the non-pushy sales approach and efficient handling of paperwork.

Service Department Issues

Several customers expressed dissatisfaction with the service department, citing poor communication, long wait times for appointments, and unresolved vehicle issues after service.

Mixed Repair Experiences

While some customers reported positive experiences with repairs and quick service, others faced significant issues, including misdiagnoses and high repair costs.

Overall Satisfaction

Overall, feedback was mixed, with many customers recommending the dealership for sales but cautioning others about potential service department frustrations.
  • JB
    joe bates
    4 days ago
    5.0
    Low pressure and patient service. I felt like I got a fair deal and all levels of the staff were pleasant to work with.
  • JD
    Jonathan Dower
    4 days ago
    1.0
    Terrible experience. Used to be very good. I’ve bought a couple cars from them and always had great service in sales and Service department. The last few service experiences have been awful. No follow up. Not fixing the problem. The last one I had an appointment on the 4th. Car was dropped off on the 28th, as I was going out of town. When I got back on like the 10th, they told me they misplaced the paperwork and keys and didn’t know they had the car once they worked on it, they fixed nothing. Sad to say, I won’t be back. Not sure what went wrong, but I gave them multiple opportunities to fix the issue. To date they have chosen not to.
  • MP
    Michael Perri
    Nov 9, 2025
    5.0
    Excellent Experience with Cortese Dodge! I recently purchased/leased a new vehicle from Cortese Dodge and couldn’t be happier with the experience. I worked with Rick and Rob, and the entire process was fast, honest, and efficient. I had been searching for this specific vehicle for quite some time, and at other dealerships, the advertised prices and availability always seemed to change once I arrived. Not at Cortese—my lease price was exactly as advertised, the vehicle was exactly as listed, and there were absolutely no surprises. With just a few calls, emails, and texts, everything was finalized, and pickup was smooth and quick. Thank you, Cortese, for making this process truly seamless—the way it should be!
  • BB
    Brent
    Nov 7, 2025
    1.0
    Signed paperwork for a car to pick it up the next day only to find out the price was over $200 more than the paperwork said. Fought them on it and got them to meet me in the middle. Car immediately broke down less than a week after purchasing. Was told they put a new 12v battery in it, only to discover a while later that they didn't when the battery died on me and it's clearly the factory battery. Took 3+ weeks to get it the car back (though some of that was the fault of West Herr). Had to push them to give me a loaner so I had transportation while they had my car for almost a month. Miserable experience, last car I'm buying here.
  • BL
    Bill Luciano
    Oct 26, 2025
    5.0
    I was very happy with Mike N. in the service area, he got me in quickly and took care of my issue just as fast. I had previously gone to another chrysler dodge dealership near me but had become very dissatisfied with their service where things weren't fixed right the first time and always had to wait 3 or more weeks to get it in. Thank you Mike and the cortese auto block

Frequently Asked Questions About Cortese Chrysler Jeep Dodge RAM

What brands of vehicles does Cortese Chrysler Jeep Dodge RAM sell?

Cortese Chrysler Jeep Dodge RAM offers vehicles from Chrysler, Jeep, Dodge, and RAM.

What are the dealership's regular hours of operation?

The dealership is open Monday to Thursday from 9:00 AM to 7:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.