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AutoZone Auto Parts

4.4
(230 reviews)

Business Details

3860 Dewey Ave, Rochester, NY
14616, United States
(585) 663-0620
https://www.autozone.com/locations/ny/rochester/3860-dewey-ave.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Dewey Ave in Rochester, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rochester, NY or call us at (585) 663-0620.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
3860 Dewey Ave, Rochester, NY
14616, United States

Hours

Reviews

4.4
230 reviews
5 stars
147
4 stars
49
3 stars
16
2 stars
6
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and going above and beyond to assist with their needs.

Staff Knowledge

Several reviews highlighted the staff's knowledge about products and their ability to provide useful information and assistance.

Management Issues

Some customers reported negative experiences with management, citing unprofessional behavior and lack of support for employees.

Product Availability

While many customers found the store well-stocked, some expressed frustration with inventory issues and the inability to find specific parts.

Mixed Experiences

Overall, customer experiences varied, with some expressing high satisfaction while others reported significant dissatisfaction.
  • JW
    Jennifer Wright
    Feb 11, 2026
    5.0
    I stopped to get a windshield wiper. Harry was so helpful and so nice! He was very sweet and put the wiper on for me. I will def recommend this store to my friends and family!
  • DF
    D Fisher
    Feb 2, 2026
    5.0
    I get all my supplies and parts here, in the past thier employees have been professional on my needs and the parts have been good quality that last!
  • JR
    Jawana Rivers
    Jan 31, 2026
    5.0
    Marty was very nice and kind to customer's,and very hard worker. Went above and beyond. And was on top of his job
  • AK
    abby kennedy
    Jan 7, 2026
    5.0
    I don’t normally post reviews but the store manager was so helpful that I thought I should share. One of my headlights went out on a busy day and I was stressed out trying to figure out the issue without having to go to an expensive mechanic. It was already a hectic week and this problem was really stressing me out. I figured it might be a fuse issue because both the low beam and high beam went out at the same time. The store manager came outside with me in the snow and grabbed a couple fuses to try out. They didn’t work because it ended up being the bulb, and he also replaced the bulb for me. I appreciated that he went out of his way to try out the fuses and replacing the bulb rather than just selling me the parts and having me figure it out on my own (which I would have totally understood). It felt like he went above and beyond and it really helped me out. All of the staff was friendly and I never felt rushed.
  • AL
    Ashley Longwell
    Dec 9, 2025
    5.0
    Had a great experience with Jason! Thank you so much for all your help installing my windshield wiper!! 5 stars!!!!

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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