Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Penfield Rd in Rochester, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rochester, NY or call us at (585) 899-2020.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
285 reviews
5 stars
177
4 stars
59
3 stars
15
2 stars
7
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Inventory Issues
Several reviews mentioned problems with inventory accuracy, including being told items were in stock when they were not.
Installation Services
Customers appreciated the installation services offered for batteries and wiper blades, noting the staff's willingness to assist.
Mixed Experiences
While many had positive experiences, some customers reported rude behavior from staff and poor service, indicating inconsistency in customer care.
Store Management
Feedback on management was mixed, with some praising managers for their helpfulness while others criticized their demeanor and handling of staff.
- CFChelsea FletcherOct 5, 20251.0Given the WRONG part yet again. Tried saving myself a trip and instead I get to run around all afternoon. Was not only given the wrong part but rung up for a different part than I was given. Had to drive back across the city to return it to the original store. So when I voiced some frustration (not even shouting just general annoyance), the man who caused this mess was laughing in my face. Apparently it's funny to give the wrong parts out AND ring out a wrong part. So that the customer has to spend their afternoon on a wild goose chase to 3 different autozone store across the city. PS. They won't let you return or exchange at any other location than where you purchased. So save yourself the engery, money and time. Just go to advanced auto, where they sell you the right part thr first time.
- RJRochester JohnnySep 7, 20255.0Great customer service ,friendly and knowledgeable and open on Sunday after 6, nice selection of junk food and Coffee Monsters too
- JRJohn RoseAug 20, 20255.0Came in with a possible bad battery and had a remarkable experience. Yhosein went above and beyond to help me pick out the correct battery and then he installed it. Very professional for such a young man...I will always come back to autozone !!
- SGSonny GiardinaAug 6, 20251.0Inventory is never correct i show up to get a part that says they have in stock and ofcourse i wait there 20 mins just for them to say its not in stock and sell me a replacement that doenst fit and i dont realize it until 7pm at night when my car is torn apart. These mistakes cost people hours and days of their life. i’ll only order parts from online now…Autozone just lost a customer for life.
- KFKaren FrickAug 6, 20255.0Installed new battery. Old one was badly corroded and it took a lot of determination to get the old battery out.Great service. Employees were terrific and motivated to get this done for me
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours of AutoZone Auto Parts in Rochester, NY?
AutoZone Auto Parts in Rochester is open Monday through Thursday from 7:30 AM to 9:00 PM, Friday and Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone offers both in-store pickup and same-day delivery for your convenience.
What types of products can I find at AutoZone Auto Parts on Penfield Rd?
You can find auto parts including brake pads, car batteries, car accessories, aftermarket automobile parts, and maintenance items.
What payment methods are accepted at AutoZone Auto Parts?
AutoZone accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Where is AutoZone Auto Parts located in Rochester, NY?
The store is located at 1635 Penfield Rd, Rochester, NY 14625, USA.
What brands are available at AutoZone Auto Parts?
AutoZone carries brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Are there any banks near AutoZone Auto Parts where I can do some banking?
Yes, near AutoZone you will find banks such as Cornerstone Wealth Management, Citizens, and M&T Bank, which offer financial services and ATMs.
What nearby restaurants can I visit before or after shopping at AutoZone?
Nearby you can enjoy dining at Roadhouse Grill, Burger King, All Star Pizza Penfield, and Panera Bread, offering various choices from barbecue to fast food and Italian cuisine.
Are there any fitness or wellness centers near AutoZone Auto Parts?
Yes, Planet Fitness gym is nearby for fitness activities, and Integrative Bodywork offers massage and therapeutic services close to the store.
How can I contact AutoZone Auto Parts if I need assistance?
You can call them at (585) 899-2020 or email customer.service@autozone.com for any inquiries or support.