Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 1614 Penfield Road in Rochester offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
213 reviews
5 stars
131
4 stars
41
3 stars
15
2 stars
4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, others are reported as rude or unhelpful.
Staff Knowledge
Several reviews highlight the staff's knowledge and willingness to assist customers with their automotive needs.
Store Hours
Customers expressed frustration with inconsistent store hours, particularly when the store was closed before the advertised time.
Product Availability
Many customers appreciate the availability of parts and products, although some noted issues with incorrect items being sold.
Overall Experience
Overall experiences vary widely, with some customers having excellent service while others report significant dissatisfaction.
- JJJamesNov 13, 20251.0Won't ever go to this location again very rude to me I think the name was Gill or something like that guy just doesn't seem like he wanted to do his job I know good people are scarce to find but this guy is not the answer to provide good customer service
- PSPaolo SotgiuSep 27, 20255.0Thank you, I came today for a free check engine light and you were super welcoming.
- JHJoshua HallingsSep 21, 20251.0Went in at 7:30pm on a Sunday and the door was already locked. Sign says they close at 8:00pm. I knew what I needed and I'd be in and out. They told me they are closed and disappeared behind the shelves. Not happy. My company will no longer do buisness with this location.
- DSDJ SWEETSep 8, 20255.0I went into the Penfield Rd Advance Auto Parts location tonight around 7:30 PM looking for brake pads and rotors for my 2018 Ford Explorer, and Stephen & Mikey absolutely went above and beyond to help me. This was hands down the best experience I’ve ever had at this store. They were knowledgeable, patient, and made sure I left with everything I needed. Huge thanks to both of them. If I want already familiar with the company I would have left assuming Stephen was the owner.
- JGJeff GilbertAug 9, 20255.0Very helpful and knowledge staff
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts at 1614 Penfield Road offer?
Advance Auto Parts offers new automotive aftermarket products including batteries, oil filters, brakes, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Can Advance Auto Parts install my new car battery?
Yes, they offer free battery installation with purchase at most locations, including the 1614 Penfield Road store.
Does this location offer services like battery testing or engine code scanning?
Yes, free battery testing, engine code scanning, starter and alternator testing, and free battery and oil recycling are available at most locations.
Does Advance Auto Parts recycle used car batteries and motor oil?
Yes, they recycle used batteries and motor oil for free. Exclusions may apply.
What are the store hours for Advance Auto Parts at 1614 Penfield Road?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sundays from 9:00 AM to 8:00 PM.
Do you offer curbside pickup or in-store shopping?
Yes, this location offers curbside pickup and in-store shopping for customer's convenience.
What payment options are accepted at this Advance Auto Parts store?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa for payments.
Are there any nearby places I can visit along with Advance Auto Parts on Penfield Road?
Yes, nearby you can visit Martial Arts America for fitness classes, US Post Office for mailing needs, and Wonderland Comics for comic books and gifts.
How can the nearby US Post Office help me during my visit to Advance Auto Parts?
If you need to send or receive packages or handle mail, the nearby United States Postal Service locations make it convenient to combine errands with your auto parts shopping.
Is there a place to grab food close to Advance Auto Parts?
Yes, there is a Subway sandwich shop nearby where you can get a quick meal before or after your visit.