Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 1614 Penfield Road in Rochester offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
216 reviews
5 stars
133
4 stars
41
3 stars
15
2 stars
4
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported rude behavior and poor service experiences.
Product Availability
Customers generally found that the store had a good selection of parts in stock, although some noted issues with pricing and product quality.
Manager Performance
The performance of management received mixed reviews, with some praising individual managers for their assistance, while others criticized them for poor handling of customer issues.
Store Hours
Several customers expressed frustration with the store's closing hours, stating that they were turned away before the posted closing time.
- ESEthan StoltDec 21, 20255.0Always great service
- GMGlenn MurphyDec 20, 20251.0Went in to purchase parts and saw these jack stands marked down. Carried them to the counter and they wouldn’t ring up. Clearly the sale price tag is even labeled “jack stand”. The Asst. Manager tried to call the manager & there was no answer. He said he would follow up and have the manager call me. I provided my name and number, then waited 1 1/2 weeks and went back in for more parts. Found the same jack stands placed back on the shelf with stickers removed. I asked about them and was told the manager wouldn’t sell them for that price. I didn’t mark them down the merchant did. Well maybe I don’t need to buy parts at their price either. I typically shop in this store FIRST, to help out the local guy, but there is a chain across the street.
- COChadvick OlsonDec 8, 20255.0Gilbert, the manager, is genuinely helpful and tries to make sure you’re taken care of. I came in for new wiper blades, so he gave me a great recommendation at a great price. He even helped me install the new wiper blades after I bought them. I won’t go anywhere else for my car now and can’t recommend them more.
- ASAdrian SelverDec 7, 20255.0Mike is the main reason I shop this location above any others ,very knowledgeable had not let me down a single time Thank you for having a great worker not many left
- JJJamesNov 13, 20251.0Won't ever go to this location again very rude to me I think the name was Gill or something like that guy just doesn't seem like he wanted to do his job I know good people are scarce to find but this guy is not the answer to provide good customer service
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts at 1614 Penfield Road offer?
Advance Auto Parts offers new automotive aftermarket products including batteries, oil filters, brakes, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Can Advance Auto Parts install my new car battery?
Yes, they offer free battery installation with purchase at most locations, including the 1614 Penfield Road store.
Does this location offer services like battery testing or engine code scanning?
Yes, free battery testing, engine code scanning, starter and alternator testing, and free battery and oil recycling are available at most locations.
Does Advance Auto Parts recycle used car batteries and motor oil?
Yes, they recycle used batteries and motor oil for free. Exclusions may apply.
What are the store hours for Advance Auto Parts at 1614 Penfield Road?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM, and Sundays from 9:00 AM to 8:00 PM.
Do you offer curbside pickup or in-store shopping?
Yes, this location offers curbside pickup and in-store shopping for customer's convenience.
What payment options are accepted at this Advance Auto Parts store?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa for payments.
Are there any nearby places I can visit along with Advance Auto Parts on Penfield Road?
Yes, nearby you can visit Martial Arts America for fitness classes, US Post Office for mailing needs, and Wonderland Comics for comic books and gifts.
How can the nearby US Post Office help me during my visit to Advance Auto Parts?
If you need to send or receive packages or handle mail, the nearby United States Postal Service locations make it convenient to combine errands with your auto parts shopping.
Is there a place to grab food close to Advance Auto Parts?
Yes, there is a Subway sandwich shop nearby where you can get a quick meal before or after your visit.