Many customers praised the staff for being friendly, knowledgeable, and attentive, contributing to a positive car-buying and service experience.
Efficiency
Numerous reviews highlighted the quick and efficient service provided during both the car buying and maintenance processes.
Mixed Experiences
While many customers had positive experiences, some reported issues with service delays and communication, indicating inconsistency in service quality.
Sales Experience
Customers appreciated the no-pressure sales approach and the professionalism of sales staff, particularly mentioning specific salespeople for their helpfulness.
Service Quality
The service department received high marks for thoroughness and customer care, although there were a few negative experiences reported regarding service follow-up.
JV
Joshua Vargas
3 days ago
2.0
I really wish I could give my experience 5 stars but I can’t. I went in for an oil change and it was great! It was free since it was my first one which I didn’t know! That part was a 5/5 but… they offered a free car wash and I was hesitant because I didn’t want my car going through a machine since it would cause swirly marks and scratches. They reassured me that they hand wash the cars. So obviously I said yes. When I drove my car home my heart sunk. My outdoor light revealed swirly marks all over my car…. My car is brand new and I’ve never gone through a car wash for this exact reason!!!! I don’t understand why I would be lied to or maybe they did hand wash it and their equipment is very cheap and scratches cars, but it’s crazy. It seems like it was a car wash though because the front and rear bumpers were not cleaned at all which probably means it was a machine? Anyways, I love this dealership, the salesmen are great, but my service experience wasn’t great. Again very nice staff, but now I have swirly marks on a 2025 car which can only be fixed with paint correction or buffing, which I shouldn’t have to deal with….. I literally had no problem with not getting a car wash. I would’ve been happy walking away with a dirty car with no swirly’s. I hope someone can make this right, but I don’t know how I can trust anyone when the damage was already done. Again maybe it was truly hand washed, but why is a car dealerships equipment scratching my brand new car?
FS
Fred Schneider
Jan 1, 2026
5.0
I bought a new Tellaride,it was a great experience Jay my sales representative. was great,the whole staff was great,and I really love the car.i recommend them to everyone, Thank You EAGEL Kia.
SS
steph
Dec 31, 2025
5.0
my experience at eagle kia was great. my sales person jay was amazing and extremely helpful he was able to make the process quick and easy without me having to spend hours waiting around which i greatly appreciated. after bad experience with other dealers i’m happy i chose eagle kia to get my car from!!
CC
Colin C
Dec 31, 2025
5.0
This is a no BS dealer. I called asking about an EV9, they got back to me immediately with their best possible offer, and within hours the process was underway. Shoutout to Matthew, Steven, and Alex for making this a seamless and enjoyable transaction.
MS
Matt Simon
Dec 30, 2025
5.0
Chris at Eagle KIA made the car buying process what it should be: quick, efficient and straightforward. Called him at 12pm and was able to get the car by 5pm.
Frequently Asked Questions About Eagle Kia of Riverhead
What types of vehicles are available at Eagle Kia of Riverhead?
Eagle Kia of Riverhead offers new and pre-owned vehicles, including a variety of Kia models.
Where is Eagle Kia of Riverhead located?
It is located at 1320 Old Country Road, Suite 1, Riverhead, NY 11901.
What are the operating hours of Eagle Kia of Riverhead?
The dealership is open Monday to Thursday from 9:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Does Eagle Kia of Riverhead offer financing options?
Yes, they provide car financing and loan services to help you purchase your vehicle.
Can I get my vehicle serviced or repaired at Eagle Kia of Riverhead?
Yes, they offer automotive repair and maintenance services including oil changes and car washes.
Is an appointment required for service at Eagle Kia of Riverhead?
No, appointments are not required to receive services at Eagle Kia of Riverhead.
Does Eagle Kia of Riverhead provide car rental services?
Yes, car rental services are available at Eagle Kia of Riverhead.
What nearby automotive businesses can customers visit around Eagle Kia of Riverhead?
Nearby automotive businesses include Eagle Auto-Mall Corporation, Eagle Chevrolet Service Center, and Apple Honda of Riverhead, which may offer additional vehicle options and services.
Are there convenient local places to grab a meal near Eagle Kia of Riverhead?
Yes, nearby dining options include Lolly's Hut, known for American and seafood dishes, and Rocco's Pizza, offering Italian and pizza cuisine.
Where can I find fuel or convenience stores near Eagle Kia of Riverhead?
Nearby gas stations and convenience stores include CITGO and bp, which are great stops for fuel or quick purchases before or after your visit.