Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Old Country Rd. in Riverhead, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Riverhead, NY or call us at (631) 369-0325.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
466 reviews
5 stars
258
4 stars
104
3 stars
46
2 stars
14
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unprofessional.
Product Availability
Customers frequently mention issues with product availability, including receiving the wrong parts or items being out of stock.
Staff Knowledge
Some staff members are noted for their expertise and willingness to assist, while others lack sufficient knowledge, leading to customer frustration.
Store Environment
The store is generally well-stocked and organized, but long wait times and understaffing during busy periods have been reported.
Positive Experiences
Several customers shared positive experiences, highlighting specific employees who provided exceptional service and assistance.
- MCMichael ChivellySep 13, 20254.0Very helpful customer service was courteous a knowledgeable had my battery charged in the parking lot
- AAAnthonyJul 27, 20251.0If I could go negative stars I would and it's not even at one of there employees it's every single one of them that I dealt with which is about 7 of them, from making me pay $40 bucks for a Uber to come get a part that isn't there when they confirmed it was before I called Uber then I bought my 3 caliper in Uber 2 weeks cus I spend great money there not good and they lie to me on when it would be delivered after paying my mechanic all day to sit and wait for part it NEVER CAME!!! Then when I called 10 mins before they closed to see where my part was I told them I'll he there in 5 mind for my refund I decided not to go last night and went first thing this morning and after being told I can come back past night for refund by a manager this mornings manager tells me he can't refund with out the part being there!!!! You clearly don't need any schooling to obtain this job they should fire the whole crew and start from scratch worse experience ever and this is how they treat me after spending 1000 bucks in a week!!!!!!
- SGSally GMay 29, 20252.0I went to return a bottle of fluid that had a partially ripped seal today. I brought it back hoping to exchange it for a new, fully sealed product. The employee was nice, but I felt like my concern wasn't really taken seriously. He told me it couldn't have spilled and seemed to think the product was fine, even though the seal was clearly damaged. Instead of understanding, I felt like I was being judged for trying to return something that appeared opened, which made me really uncomfortable. I wasn’t trying to cause an issue, I just didn’t want to use something that might’ve been compromised or already used. I wish the staff had been more understanding and taken my concern more seriously. Not the experience I expected.
- JLjerome lewisMay 25, 20255.0I had a 5 star customer experience at AutoZone thanks to an amazing attendant named Skky. She went above and beyond to help me pick out the right headlight for my car — and even helped me change it! (With a fresh new french tip manicure might I add) I have little knowledge.. okay, NO knowledge about cars, but Skky was incredibly patient, kind, and supportive throughout the whole process. Her customer-centered approach made me feel comfortable and confident. AutoZone’s customer service is top-notch, and Skky is truly an asset to the team. Thank you, Skky and the rest of the team over in Riverhead. I sure I will be back soon for help with something else that is out of my wheel house limited Auto intellect.
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours for AutoZone Auto Parts in Riverhead, NY?
AutoZone Auto Parts in Riverhead is open Monday to Saturday from 7:30 AM to 10:00 PM and on Sunday from 8:00 AM to 9:00 PM.
Where is AutoZone Auto Parts located in Riverhead?
It is located at 1260 Old Country Rd, Riverhead, NY 11901, USA.
What auto brands does AutoZone in Riverhead offer?
They offer brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does AutoZone Riverhead provide in-store pickup and same day delivery?
Yes, AutoZone Riverhead offers in-store pickup, same day delivery, and curbside pickup services.
What type of products can I find at AutoZone Auto Parts in Riverhead?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in Riverhead for customer service?
You can call them at (631) 369-0325 or email customer.service@autozone.com.
What nearby dining options are available around AutoZone in Riverhead?
Nearby restaurants include Taco Bell for fast Mexican food, Lolly's Hut for American seafood, and Rocco's Pizza for Italian cuisine.
Are there any automotive service centers near AutoZone Riverhead?
Yes, Sts Tire & Auto Center and Mavis Discount Tire are nearby for automotive repairs and tire services.
What nearby facilities might be helpful for customers visiting AutoZone in Riverhead?
Nearby facilities include the FedEx Drop Box for shipping needs and Eastern Long Island Hospital for medical services.
When was AutoZone Auto Parts in Riverhead established and what type of store is it?
AutoZone Auto Parts in Riverhead was established in 1979 and is categorized as a store specializing in auto parts and accessories.