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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(404 reviews)

Business Details

676 Upper Glen St., Queensbury, NY
12804, United States
(518) 745-5020

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Queensbury, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Queensbury location today.

Location

Enterprise Rent-A-Car
676 Upper Glen St., Queensbury, NY
12804, United States

Hours

Reviews

4.3
404 reviews
5 stars
295
4 stars
37
3 stars
13
2 stars
12
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of outstanding service.

Cleanliness

While most vehicles were reported as clean, there were notable complaints about dirty cars, including one instance of finding drugs in a rental.

Reservation Issues

Several customers experienced problems with reservations, including being denied rentals due to documentation issues and unexpected charges.

Pricing Concerns

Customers expressed frustration over high taxes and fees that significantly increased the rental cost beyond initial quotes.

Overall Experience

Despite some negative experiences, many customers reported positive overall experiences, highlighting the efficiency and ease of the rental process.
  • TT
    Twilight's Treasures
    3 days ago
    5.0
    Service is always fast and painless
  • MM
    Miri
    Feb 24, 2026
    1.0
    Very disappointing experience with Enterprise. The main issue was that without a credit card, I couldn’t rent a car. The staff were not welcoming or clear in their explanations, and I had to visit their office four separate times. The first time, they told me I absolutely needed a credit card or utility bills, even though I have two driver’s licenses (one European and one from New York). Their policies clearly stated that a phone bill would be accepted. However, when I returned the next day with a phone bill, they refused to accept it. The following day, I went back again with an electricity bill, and this time they claimed there was an issue with my permit — something I had already shown them before. It honestly felt like they were wasting my time. On top of that, their charges are excessive. Overall, a very frustrating experience. I would not recommend this company.
  • AK
    Amy Kingsley
    Jan 30, 2026
    5.0
    Queensbury location was exceptional! Drivers were polite and very helpful!!!
  • KO
    Kevin OConnor
    Jan 29, 2026
    5.0
    I needed a last minute rental when I unexpectedly had to have my car towed for repair. I was able to reserve the car online and pick it up less than two hours later. The team at Queensbury Enterprise was friendly and professional. Great customer service.
  • JN
    Jim Newlso
    Dec 30, 2025
    1.0
    Paid extra for a Corolla. Received the cheaper alternative which was the Nissan.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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