Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of outstanding service.
Cleanliness
While most vehicles were reported as clean, there were notable complaints about dirty cars, including one instance of finding drugs in a rental.
Reservation Issues
Several customers experienced problems with reservations, including being denied rentals due to documentation issues and unexpected charges.
Pricing Concerns
Customers expressed frustration over high taxes and fees that significantly increased the rental cost beyond initial quotes.
Overall Experience
Despite some negative experiences, many customers reported positive overall experiences, highlighting the efficiency and ease of the rental process.